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City of Newcastle Business Workshops

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As part of City of Newcastle’s COVID-19 Community and Economic Resilience Package, TAFE NSW is offering a range of non-accredited training programs with the objective of upskilling local businesses. Each course has been specifically designed to provide Newcastle businesses with vital business skills, and have been revised based on community feedback for shorter face-to-face workshops with no assessment requirements.

These half day and full day workshops will be conducted on-campus at TAFE NSW Newcastle. This interactive and engaging environment will allow for Newcastle businesses and their employees to connect and learn from one another as well as their expert teachers who all have current industry experience. These workshops have been designed to provide a snapshot of valuable business knowledge in a quick and easily accessible environment.

Fully funded by City of Newcastle, these courses are FEE-FREE and will be commencing in April 2021 with limited places. Register your interest by clicking on the link below.


  • Be an Australian or New Zealand Citizen, Australian permanent resident or Australian permanent humanitarian visa holder
  • Be an employee or business owner within the Newcastle LGA
  • Note: students may undertake more than one training course

Register your interest and
select your preferred course

City of Newcastle - Fee Free Online Training - Training Snapshot



Location: TAFE NSW Newcastle

Qualification: TAFE Statement (no assessment requirements)

Cost: Fee-free (fully funded by City of Newcastle)

Duration: A range of half day and full day workshops depending on the topic areas. To commence April 2021.

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City of Newcastle - Fee Free Training - Course Units


Our business training workshops have been tailored for Newcastle Businesses, with each topic chosen and customised to meet local regional business needs, ensuring learners receive key business skills that are practical, relevant and useful.

14 April

Learn key business planning skills to assist in helping you start and manage your small business. Cover the basics of a business plan (with a template provided) including business details, products and services, target customers, marketing and basic finances.

Week commencing 19 April

Explore key small business marketing skills to assist in growing your business. Learn about the marketing mix, target markets, segmentation and how this can help improve your business prospects.

Week commencing 3 May

Learn key foundation skills needed to market your business in the digital space. Gain insight into your target market and explore a number of digital marketing strategies including key social media platforms such as Facebook, Instagram and LinkedIn.

17 May

Explore key customer service techniques and strategies to help your business create and improve upon customer relationships. Learn how to develop effective communication skills to assist your business communications both internally and externally.

2 June

Explore fundamental leadership and management skills to develop overall workplace and team effectiveness. Learn how to encourage team cohesion and performance, identify your leadership style, and explore essential theories relating to leadership and successful work teams.

14 June

Explore strategies for continuous improvement and increased innovation to evolve your business and create systems and plans to achieve your business goals.

21 June and 23 June

Explore how to develop and use emotional intelligence in a workplace context to increase self-awareness, self-management, social awareness and relationship management. Learn how to identify the impact of emotions on others in the workplace, promote the development of emotional intelligence in others and utilise emotional intelligence to maximise team outcomes.

City of Newcastle - Fee Free Training - Note

Note: Proposed units may be subject to change.