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Fee-free Online Small Business Training.

Supported by City of Newcastle.

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As part of City of Newcastle’s COVID-19 Community and Economic Resilience Package, TAFE NSW is offering a range of online accredited training programs with the objective of upskilling local small businesses. Each course has been specifically designed to provide Newcastle Small Businesses with vital business skills.

These courses will be conducted online via Connected Delivery. This interactive and engaging environment will allow for Newcastle Small Businesses and their employees to connect and learn from one another as well as their expert teachers who all have current industry experience.

Fully funded by City of Newcastle, these courses are Fee-Free and will be commencing in August 2020. Places are limited, so register your interest by clicking on the link below or call 131 601 and mention “City of Newcastle Small Business Training”.


  • Be an Australian or New Zealand Citizen, Australian permanent resident or Australian permanent humanitarian visa holder
  • Be an employee or small business owner (less than 20 employees)
  • Operate a small business, or have a significant presence, within the Newcastle LGA

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There is a limit of one skill set per person.

Online Information Sessions

Information sessions for courses beginning in August are now completed but enrolments are still open! If you are interested in these courses please click on the link below to register your interest and a Course Coordinator will be in contact.

The following information sessions have been scheduled for courses beginning in September:

1. 10 August 2020 10:30am
2. 19 August 2020 5:30pm
3. 28 August 2020 10:30am


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Location: Connected online delivery

Qualification: Statement of Attainment, nationally accredited training (credits from Digital Marketing for Small Business can be used towards a Certificate IV Marketing and Communication BSB42415, or credits from any of the other four skill sets can be used towards a Certificate IV in Leadership and Management BSB42015).

Cost: Fee-free (fully funded by City of Newcastle)

Duration: 9 consecutive weeks per course (2x 4 hr workshops + 4 hr tutorial + 2 hr study session per unit). To commence August 2020

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Course Units

Our small business training courses have been tailored for Newcastle Businesses, with each unit chosen and customised to meet local regional small business needs, ensuring learners receive key business skills that are practical, relevant and useful.

17 August 2020 – 23 October 2020

Explore fundamental leadership and management skills to develop overall workplace and team effectiveness. Learn how to encourage team cohesion and performance, identify your leadership style, and explore essential theories relating to leadership and successful work teams.

  • BSBLDR401 – Communicate Effectively as a Workplace Leader
  • BSBLDR403 – Lead Team Effectiveness
  • BSBLDR404 – Lead a diverse workplace

20 August 2020 – 16 October 2020

Develop the skills to lead, build and utilise existing relationships to maximise team outcomes and build business resilience. Learn how to effectively to look after yourself, your team, and your business networks.

  • BSBLDR511 – Develop and Use Emotional Intelligence
  • BSBMGT401 – Show Leadership in the Workplace
  • BSBREL402 – Build Client Relationships and Business Networks

21 September 2020 – 20 November 2020

Learn how to develop your relationships, increase innovation to evolve your business and create systems and plans to achieve your business goals.

  • BSBLDR402 – Lead Effective Workplace Relationships
  • BSBINN301 – Promote Innovation in a Team Environment
  • BSBMGT403 – Implement Continuous Improvement

21 September 2020 – 20 November 2020

Learn key foundation skills needed to market your business in the digital space. Gain insight into your target market and explore a number of digital marketing strategies including key social media platforms such as Facebook, Instagram and LinkedIn.

  • BSBMKG413 – Promote Products and services
  • BSBMKG420 – Create Digital Media User Experiences
  • BSBMGT407 – Apply Digital Solutions to Work Processes

24 September 2020 – 20 November 2020

Develop skills to improve your business operations and processes. Explore risk management and learn strategies to deal with unpredictable problems.

  • BSBRSK401 – Identify Risk and Apply Risk Management Processes
  • BSBMGT402 – Implement Operational Plan
  • BSBMGT403 – Implement Continuous Improvement

City of Newcastle - Fee Free Training - Note

Note: Proposed units may be subject to change.