National code: ICTSS00108

Statement of Attainment in Digital Skills for Small Business Skill Set

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Overview About this course

Small business owners need savvy digital skills to stay ahead of the curve. Speak directly to your customers through social media and direct them to your website. Learn to build simple websites and impress them with outstanding online customer service.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Communicate with customers through social media

  • Provide quality online customer service

  • Build simple websites with approximately 3 web pages

  • Use an integrated development environment according to client requirements

  • Manage personally identifiable information (PII) and workplace information securely

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Statement of Attainment

  • A pathway to further study in entrepreneurship

  • Credit toward a full qualification

  • A sound understanding of legal and ethical policies regarding privacy and social media use

  • Experience in building a website and engaging with customers online

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A desire to develop a simple website for your business and engage with your customers

  • Good literacy and numeracy skills at Year 10 level

  • Good problem-solving skills to complete the units

  • Personal computer and access to broadband internet

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: social media coordinator or manager, customer service coordinator, marketing assistant and small business owner.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Digital Skills for Small Business Skill Set does not have any pre-requisite courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

  • Provide online customer service SIRXCEG006

  • Use social media to engage customers SIRXMKT002

  • Securely manage personally identifiable information and workplace information BSBXCS303

  • Build simple web pages ICTWEB304

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.