Strengthen your leaderships skills through a rewarding career in the booming community services sector. Develop your expertise in service planning and work as a case manager in aged care, community development and the disability sector.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Through a mixture of theory and practical course work, learn to:
Write case notes and referrals
Supervise and manage staff
Use self-reflective practices to improve your professional development
Interact with diverse members of the community
Assess clients' developmental stages
Provide and review case management strategies
Communicate effectively, including conflict resolution and negotiation skills
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Diploma level
100 hours of work placement with a suitable industry employer
Service planning skills for a diverse range of clients
Knowledge of different case management fields like disability services, aged care and Indigenous justice
A strong pathway to continue your studies and enhance your career opportunities
Some courses require evidence of previous experience or study before you can enrol
To be prepared for this course, we recommend that you have:
Basic computer literacy and access to the internet
The mobility to be able to deliver First Aid, like performing CPR while kneeling
The ability to work independently and with others
A sense of professionalism and strong ethical foundation
A desire to increase your leadership skills
Language, Literacy and Numeracy (LLN) at a Year 10 high school level
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: case manager, NDIS case manager, community services worker, domestic and family violence worker, youth worker and family support worker/coordinator.
Take your study further with other courses offered at TAFE NSW:
Begin here to gain experience and confidence in this study area.
Advance your skills to take your career to the next level
Strengthen your expertise and gain specialist skills to expand your employability.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Diploma of Community Services (Case Management) qualification, you’ll need to successfully complete 16 units of competency, including 8 core and 8 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.