National code: CHC52015

Diploma of Community Services (Case Management)

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Overview About this course

Strengthen your leaderships skills through a rewarding career in the booming community services sector. Develop your expertise in service planning and work as a case manager in aged care, community development and the disability sector.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Write case notes and referrals

  • Supervise and manage staff

  • Use self-reflective practices to improve your professional development

  • Interact with diverse members of the community

  • Assess clients' developmental stages

  • Provide and review case management strategies

  • Communicate effectively, including conflict resolution and negotiation skills

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited qualification at Diploma level

  • 100 hours of work placement with a suitable industry employer

  • Service planning skills for a diverse range of clients

  • Knowledge of different case management fields like disability services, aged care and Indigenous justice

  • A strong pathway to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • Working with Children Check (WWCC)

  • Australian National Police Record Check (NPC)

  • NDIS Worker Check (NDISWC)

  • Vaccination and health screenings

  • Any additional evidence your work placement provider requires

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Basic computer literacy and access to the internet

  • The mobility to be able to deliver First Aid, like performing CPR while kneeling

  • The ability to work independently and with others

  • A sense of professionalism and strong ethical foundation

  • A desire to increase your leadership skills

  • Language, Literacy and Numeracy (LLN) at a Year 10 high school level

  • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

  • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.

Important information

  • This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: case manager, NDIS case manager, community services worker, domestic and family violence worker, youth worker and family support worker/coordinator.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 3 Courses

Begin here to gain experience and confidence in this study area.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 3 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Diploma of Community Services (Case Management) qualification, you’ll need to successfully complete 16 units of competency, including 8 core and 8 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Facilitate workplace debriefing and support processes CHCMGT005

  • Analyse impacts of sociological factors on clients in community work and services CHCDEV002-UNGRADED

  • Manage and promote diversity CHCDIV003

  • Develop and implement service programs CHCCCS007

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.