National code: CHC52015

Diploma of Community Services (Social Housing)

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Overview About this course

Learn about the social housing and homelessness sector in a rewarding and in-demand industry. Build relationships of trust and support with people and gain experience as a valued and versatile case worker.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Build caring and supportive relationships with people accessing services and learn to work within interagency networks

  • Handle records and documentation in line with organisational policy and procedures

  • Engage in person-centred supports

  • Identify and prioritise the goals of your clients and make referrals to appropriate services

  • Gain an understanding of the social housing and homelessness sector

  • Understand legal processes, particularly the Residential Tenancies Act 2010

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited qualification at Diploma level

  • 200 hours of work placement with a suitable industry employer

  • Experience working in the social housing and homelessness sectors

  • A strong pathway to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol now.

  • However, depending on where you choose to study, there may be additional campus specific entry requirements for this qualification. You must meet these entry requirements before you enrol.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • A Working with Children Check (WWCC)

  • A National Police Check

  • Vaccination and health screenings

  • Any additional evidence your work placement provider requires

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Adequate mobility to deliver First Aid - like performing CPR while kneeling

  • The ability to work alone or work with others

  • A desire to increase your leadership skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: specialist homelessness coordinator, customer services officer (housing), women's refuge managers and workers, case worker/manager, tenants' advocate and community housing worker.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 3 Courses

Begin here to gain experience and confidence in this study area.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 3 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Diploma of Community Services (Social Housing) qualification, you’ll need to successfully complete 16 units of competency, including 8 core and 8 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Develop and implement service programs CHCCCS007

  • Analyse impacts of sociological factors on clients in community work and services CHCDEV002-UNGRADED

  • Facilitate workplace debriefing and support processes CHCMGT005

  • Manage and promote diversity CHCDIV003

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.