National code: RTOSS

Statement of Attainment in Case Management for Community Services Workers

Ask a question

Overview About this course

Add value to your community service role as you pave the way to a promotion. Perfect the person-centred approach with this Statement of Attainment. Develop case management plans in the aged, disability or youth support industries.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Use a person-centred approach to understand and assess the co-existing needs of others

  • Build caring and supportive relationships with people accessing services

  • Network with multiple services to coordinate support networks and referrals

  • Support and assist clients in communicating their needs and achieving intended outcomes

  • Implement the case management process and review casework plans

  • Respond to complex and challenging situations

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Statement of Attainment

  • Credit toward a full qualification

  • Experience in assessing the needs of simulated clients to achieve intended outcomes

  • The ability to develop an appropriate client case management plan

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Experience working in the community service industry a desire to support people with complex needs

  • Computer literacy

  • The ability to collaborate and work well with others

  • Patience and interpersonal skills

  • Good organisation and time management skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: community services worker, case worker, family support worker, outreach worker and support worker.


As an employee in the community service industry you will often be required to complete a National Police Check, Working with Children Check (WWCC) and National Disability Insurance Scheme Worker Check (NDISWC), as well as the required vaccinations and health screenings.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Case Management for Community Services Workers does not have any pre-requisite courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

  • Coordinate complex case requirements CHCCSM004

  • Develop, facilitate and review all aspects of case management CHCCSM005

  • Assess co-existing needs CHCCCS004

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.