National code: RTOSS

Statement of Attainment in Getting Started in Community Services

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Overview About this course

Gain exciting insight into a fast-growing sector. Provide a calm and professional face as the first point of contact with clients and build a pathway to further study.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Build rapport and trust with clients

  • Identify issues impacting clients

  • Prioritise the needs of clients

  • Use communication techniques and problem-solving skills

  • Apply self-care strategies, for example managing and organising your own time and tasks

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Statement of Attainment

  • A pathway to further study in community services

  • Credit toward a full qualification

  • Exposure to the community services sector

  • Enhanced communication, interpersonal and self-care skills

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Good written and verbal communication skills

  • Empathy, patience and the drive to empower others

  • Access to a computer and the internet as this course is delivered as a Connected Class using Microsoft Teams

  • Basic computer literacy


  • This qualification contains content, concepts and scenarios that may be distressing, including poverty, domestic violence, substance abuse and mental illness. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field. Be supported while you study with free and confidential counselling and career development services.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: community services worker with the Certificate IV in Community Services, support worker with the Certificate IV in Community Services, domestic violence worker with the Certificate IV in Community Services, family support worker with the Certificate IV in Community Services, case worker with the Certificate IV in Community Services, youth worker with the Certificate IV in Community Services and mental health worker with the Certificate IV in Community Services

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Getting Started in Community Services does not have any pre-requisite courses.

Related study 4 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

  • Provide first point of contact CHCCOM001

  • Manage personal stressors in the work environment HLTWHS006

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.