Gain exciting insight into a fast-growing sector. Provide a calm and professional face as the first point of contact with clients and build a pathway to further study.
Through a mixture of theory and practical course work, learn to:
Build rapport and trust with clients
Identify issues impacting clients
Prioritise the needs of clients
Use communication techniques and problem-solving skills
Apply self-care strategies, for example managing and organising your own time and tasks
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited Statement of Attainment
A pathway to further study in community services
Credit toward a full qualification
Exposure to the community services sector
Enhanced communication, interpersonal and self-care skills
Some courses require evidence of previous experience or study before you can enrol
To be prepared for this course, we recommend that you have:
Good written and verbal communication skills
Empathy, patience and the drive to empower others
Access to a computer and the internet as this course is delivered as a Connected Class using Microsoft Teams
Basic computer literacy
This qualification contains content, concepts and scenarios that may be distressing, including poverty, domestic violence, substance abuse and mental illness. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field. Be supported while you study with free and confidential counselling and career development services.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: community services worker with the Certificate IV in Community Services, support worker with the Certificate IV in Community Services, domestic violence worker with the Certificate IV in Community Services, family support worker with the Certificate IV in Community Services, case worker with the Certificate IV in Community Services, youth worker with the Certificate IV in Community Services and mental health worker with the Certificate IV in Community Services
Take your study further with other courses offered at TAFE NSW:
The Statement of Attainment in Getting Started in Community Services does not have any pre-requisite courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.