National code: SIT20316

Certificate II in Hospitality

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Overview About this course

The Certificate II in Hospitality is designed for aspiring food and beverage attendants who want to build a career in the growing hospitality industry. You’ll learn the essential practical skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Work effectively in a service team

  • Interact with a variety of diverse customers

  • Identify and create solutions for issues and problems

  • Take responsibility for service outcomes

  • Provide a great customer experience

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Real-world experience with 12 service periods (work placement) in industry

  • Customer experience skills

  • Confidence to work in cafes, restaurants and more

  • The ability to work efficiently and be comfortable in identifying business issues and problems

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • Liquor and Gaming NSW regulations require you to be 18 years of age or older to undertake units that involve the service of alcohol and/or gaming operations. Students can choose not to take these elective units if they are underage, or if they want to move into a general café stream of work.

  • Your teacher will let you know when this is required.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • An interest in hospitality and working in a fast-paced, shift environment

  • Good communication skills

  • The ability to work in a team

  • A friendly attitude

  • The ability to comfortably stand on your feet for long periods at a time

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Food and beverage attendant, Cafe attendant, Espresso coffee machine operator, Function attendant, Barista and Café service


Liquor and Gaming NSW regulations require you to be 18 years of age or older to obtain a Responsible Service of Alcohol and/or Responsible Conduct of Gambling competency card, which allows you to work in the industry and serve or supply alcohol and/or work with gaming machines

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate II in Hospitality does not have any pre-requisite courses.

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate II in Hospitality does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate II in Hospitality qualification, you’ll need to successfully complete 12 Units of competency, including 6 core and 6 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Use hospitality skills effectively SITHIND003

  • Interact with customers SITXCCS003

  • Source and use information on the hospitality industry SITHIND002

  • Show social and cultural sensitivity SITXCOM002

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.