National code: SIT40416

Certificate IV in Hospitality

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Overview About this course

Strengthen your communication and customer service skills and develop your leadership style. Learn to confidently manage a team and step into supervisory or team leader roles in the fast-paced and exciting world of hospitality. 

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Lead and manage people
    Monitor work operations
    Provide advice on food and beverage pairings
    Enhance customer service experiences
    Manage conflict in the workplace
    Contribute to work health and safety procedures

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Real-world experience through completing 36 service periods (shifts or work placement) in a hospitality environment
    Experience working in a fast paced environment
    Skills to implement and monitor safety protocols
    The ability to lead and manage people
    Business operation skills
    Responsible Service of Alcohol interim certificate (depending on location of study)
    Strong pathways to continue your studies and enhance your career opportunities

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • A valid licence or proof of age card, to demonstrate that you are over 18 years of age. This is important for units: Provide responsible service of alcohol (RSA), Provide responsible gambling services (RCG)
    If you are under 18 years old, or need support in preparation for study, contact us about your options.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Numeracy and literacy skills at a Year 10 high school level
    Good communication skills
    The ability to multi-task and respond well to busy environments
    An interest in hospitality, providing customer service and working in a fast-paced, shift environment
    Teamwork skills and enjoy working with others

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: duty manager food and beverage supervisor front office supervisor housekeeping supervisor gaming supervisor shift manager.


The NSW Liquor and Gaming regulations require you to be at least 18 years of age to obtain a competency card that allows you to work with alcohol or gaming machines. TAFE NSW will provide you with an interim certificate that is valid for a short time while you apply for a permanent competency card through Service NSW. To find out more, please visit the Liquor and Gambling NSW website.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 2 Courses

Begin here to gain experience and confidence in this study area.

Further study 2 Courses

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Hospitality does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Hospitality qualification, you’ll need to successfully complete 21 Units of competency, including 9 core and 12 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Manage diversity in the workplace BSBDIV501

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.