National code: HLT47315

Certificate IV in Health Administration

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Overview About this course

Progress your healthcare career and gain the skills you need to move into health administration, practice management and supervisory health roles. Combine your experience with newfound skills and drive the smooth running of a healthcare facility. Your work will benefit doctors and patients alike.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Use administrative systems and workplace technology

  • Order stock and resources

  • Enter and move patient appointments

  • Oversee junior reception staff

  • Manage patient feedback and complaints

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Experience in facilitating the smooth-running of a real healthcare practice

  • The ability to maintain advanced record-keeping of real patient data

  • Skills to speak with patients over the phone and in-person

  • Confidence to understand medical terminology in administrative duties

  • Skills to organise medical appointments for doctors and patients

  • Skills to negotiate and seek conflict resolution with challenging patients

  • Strong pathways to further study

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Prior or current employment in the healthcare industry

  • An interest in the health and medical industry

  • Great teamwork

  • A respect for policies and procedures

  • Empathy and patience to work with real-life patients

  • Strong organisational skills

  • The ability to multitask and respond well to rapid change

  • Confidence using technology and workplace management systems

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Ward clerk, Admissions clerk , Practice manager , Team leader in a healthcare facility and Executive assistant to a manager

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate IV in Health Administration does not have any pre-requisite courses.

Further study 1 Course

Advance your skills to take your career to the next level

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Health Administration does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Health Administration qualification, you’ll need to successfully complete 14 Units of competency, including 6 core and 8 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Interpret and apply medical terminology appropriately BSBMED301

  • Work legally and ethically CHCLEG001

  • Implement continuous improvement BSBMGT403

  • Lead effective workplace relationships BSBLDR402

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.