Progress your healthcare career and gain the skills you need to move into health administration, practice management and supervisory health roles. Combine your experience with newfound skills and drive the smooth running of a healthcare facility. Your work will benefit doctors and patients alike.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Through a mixture of theory and practical course work, learn to:
Use administrative systems and workplace technology
Order stock and resources
Enter and move patient appointments
Oversee junior reception staff
Manage patient feedback and complaints
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Experience in facilitating the smooth-running of a real healthcare practice
The ability to maintain advanced record-keeping of real patient data
Skills to speak with patients over the phone and in-person
Confidence to understand medical terminology in administrative duties
Skills to organise medical appointments for doctors and patients
Skills to negotiate and seek conflict resolution with challenging patients
Strong pathways to further study
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
To be prepared for this course, we recommend that you have:
Prior or current employment in the healthcare industry
An interest in the health and medical industry
A respect for policies and procedures
Empathy and patience to work with real-life patients
Strong organisational skills
The ability to multitask and respond well to rapid change
Confidence using technology and workplace management systems
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: ward clerk, admissions clerk , practice manager , team leader in a healthcare facility and executive assistant to a manager.
Take your study further with other courses offered at TAFE NSW:
The Certificate IV in Health Administration does not have any pre-requisite courses.
The Certificate IV in Health Administration does not have any related courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Health Administration qualification, you’ll need to successfully complete 14 Units of competency, including 6 core and 8 speciality units.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.