Get a snapshot of what it's like to work in the exciting industries of healthcare, community service and related fields. This short course will enhance your customer service skills and give you an introductory overview of medical terminology.
Through a mixture of theory and practical course work, learn to:
Interpret medical information correctly
Communicate effectively with colleagues
Work with diverse clients
Identify customer needs
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited Statement of Attainment
Strong pathways to continue your studies and enhance your career opportunities
Credit towards a full qualification
Knowledge and understanding of medical terminology
Specialist skills in identifying customer needs
Confidence to communicate with people from different backgrounds
Some courses require evidence of previous experience or study before you can enrol
To be prepared for this course, we recommend that you have:
A interest in working within health services, community services and related industries
The ability to communicate with people from diverse backgrounds
A passion for helping people
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: healthcare support worker, medical receptionist and health administration assistant.
Take your study further with other courses offered at TAFE NSW:
Begin here to gain experience and confidence in this study area.
The Statement of Attainment in Introduction to Health Care Customer Service and Communication does not have any pre-requisite courses.
Advance your skills to take your career to the next level
Strengthen your expertise and gain specialist skills to expand your employability.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.