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National code: RTOSS

Statement of Attainment in Introduction to Health Care Customer Service and Communication

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Overview About this course

Get a snapshot of what it's like to work in the exciting industries of healthcare, community service and related fields. This short course will enhance your customer service skills and give you an introductory overview of medical terminology.

Outcomes What you'll gain

Learning outcomes

Through a mixture of theory and practical course work, learn to:

  • Interpret medical information correctly

  • Communicate effectively with colleagues

  • Work with diverse clients

  • Identify customer needs

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally accredited Statement of Attainment

  • Strong pathways to continue your studies and enhance your career opportunities

  • Credit towards a full qualification

  • Knowledge and understanding of medical terminology

  • Specialist skills in identifying customer needs

  • Confidence to communicate with people from different backgrounds

Suitability Is this course right for you?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A interest in working within health services, community services and related industries

  • The ability to communicate with people from diverse backgrounds

  • A passion for helping people

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future career and study options

Career pathways

Our graduates go onto roles like: healthcare support worker, medical receptionist and health administration assistant.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Introduction to Health Care Customer Service and Communication does not have any pre-requisite courses.

Further study 5 Courses

Advance your skills to take your career to the next level

Related study 10 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Deliver and monitor a service to customers BSBOPS304

  • Interpret and apply medical terminology appropriately BSBMED301

  • Communicate and work in health or community services CHCCOM005

  • Work with diverse people CHCDIV001

TAFE NSW services Facilities and support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery options Find a location to enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.