Open up your career options by gaining transferable skills that are valued in all industries. Practice and develop your skills so you can handle a range of customer service situations. Deliver high-quality professional service that is culturally and socially respectful and exceeds expectations.
This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.
Through a mixture of theory and practical course work, learn to:
Work as a team to deliver a quality service
Give feedback on customer service
Engage customers and build customer relationships
Problem-solve customer issues and complaints
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Highly valued skills applicable across all industries
A nationally accredited Statement of Attainment
A pathway to further study
Credit toward a full qualification
Specialist skills that will enable you to deal with a range of customers and their needs
Strong pathways to continue your studies and enhance your career opportunities
Some courses require evidence of previous experience or study before you can enrol
To be prepared for this course, we recommend that you have:
An interest in working with people
A desire to improve your effective communication skills
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
Our graduates go onto roles like: Customer service representative, Customer service officer, Customer service support and Guest service agent
Take your study further with other courses offered at TAFE NSW:
The Statement of Attainment in Customer Service does not have any pre-requisite courses.
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Smarthinking - online access to a tutor
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.