National code: SITSS00036

Statement of Attainment in Customer Service

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Overview About this course

Open up your career options by gaining transferable skills that are valued in all industries. Practice and develop your skills so you can handle a range of customer service situations. Deliver high-quality professional service that is culturally and socially respectful and exceeds expectations.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Work as a team to deliver a quality service

  • Give feedback on customer service

  • Engage customers and build customer relationships

  • Problem-solve customer issues and complaints

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • Highly valued skills applicable across all industries

  • A nationally accredited Statement of Attainment

  • A pathway to further study

  • Credit toward a full qualification

  • Specialist skills that will enable you to deal with a range of customers and their needs

  • Strong pathways to continue your studies and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • An interest in working with people

  • A desire to improve your effective communication skills

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: Customer service representative, Customer service officer, Customer service support and Guest service agent

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Customer Service does not have any pre-requisite courses.

Further study 3 Courses

Advance your skills to take your career to the next level

Related study 2 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Show social and cultural sensitivity SITXCOM002

  • Provide service to customers SITXCCS006

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.