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National code: RTOSS

Statement of Attainment in Introduction to the Travel and Tourism Industry

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Overview About this course

Pursue your passion for the fast-growing travel and tourism industry with this practical short course. Gain a broad overview of the sector, as well as valuable customer service skills. Apply your knowledge using a simulated organisation to complete your assessments.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Identify sources of information on the structure and operation of the tourism and travel industry

  • Monitor current issues and trends for the travel and tourism industry

  • Access, interpret and update product information including airline, car, cruise bookings and more

  • Interact and communicate with internal and external customers

  • Provide service to customers and responding to customer complaints

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

  • A nationally recognised Statement of Attainment

  • A sound understanding of the travel and tourism industry

  • Exposure to industry professionals and access to a network of peers

  • A strong pathway to continue your study and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol

  • There are no entry requirements for this qualification. You can enrol today.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • A sense of curiosity and adventure

  • The ability to collaborate effectively

  • A passion to deliver great customer service

  • A computer, internet and the ability to upload audio files to complete your coursework

  • Language, Literacy and Numeracy (LLN) at a Year 10 high school level

  • TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.

  • This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like: travel consultant, cruise consultant with the Certificate III in Travel, call centre team leader , tourism marketing and product co-ordinator with the Certificate IV in Travel and Tourism, tour operations manager and airport supervisor with the Diploma of Travel and Tourism Management.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Statement of Attainment in Introduction to the Travel and Tourism Industry does not have any pre-requisite courses.

Further study 4 Courses

Advance your skills to take your career to the next level

Related study 3 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Units taught in this course

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Access and interpret product information SITTTSL002

  • Source and use information on the tourism and travel industry SITTIND001

  • Provide service to customers SITXCCS006

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.