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Course Info

Certificate III in Aviation (Ground Operations and Service)

National Course Code: AVI30416

Overview

The nationally recognised Certificate III in Aviation (Ground Operations and Service) equips you with the technical skills to work as airline ground crew or an aircraft baggage handler. Play an important role in ensuring airport safety and security and work as part of a team in this fast-paced industry.

LEARN NEW SKILLS

Through theory and practical course work, you will learn to:

  • Handle situations involving disruptive passengers
  • Manage complex check-in desk procedures
  • Advanced driving on a simulated airport aircraft movement area
  • Operate airline communications systems
  • Apply emergency and evacuation procedures and safety instructions

DEVELOP YOUR TALENT

Develop the skills that will help you get ahead in this career, including:

  • Advanced communication and interpersonal skills
  • A passion for working in customer facing roles
  • Flexibility - able to work in shifts, in varying environments and with a range workplace procedures

ACHIEVE YOUR GOALS

Complete this course and gain:

  • A nationally recognised Certificate III qualification
  • A strong foundation to continue your studies and build on your career

Career opportunities:

  • Aircraft baggage handler
  • Airline ground crew
  • Customer service operations
  • Flight dispatch operations
  • Ground operations

GROW YOUR CAREER

This course is offered as a dual qualification with the Certificate III in Aviation (Cabin Crew) to enhance your employability and range of skills.

Take your career further:

  • Certificate IV in Aviation (Supervision)

INDUSTRY DEMAND

The rapid and ongoing expansion in global passenger travel means you are joining a growing industry with this course. The International Air Transport Association (IATA) states that over the next 20 years, passenger numbers are anticipated to double from the levels we see today.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Course details

People who are successful in this industry have:

  • Advanced communication and interpersonal skills
  • A passion for working customer facing roles
  • Flexibility - you will need to be able to work in shifts, in varying environments and adhere to a range of workplace procedures

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

  • Knowledge assessments: short answer and multiple choice
  • Skills assessments: practical demonstrations

The Certificate II level course provides an introduction and pathway into the exciting world of air travel. You will gain foundational skills and knowledge through this course that sets you up for success in the Certificate III.

This course, the Certificate III level, is where you will practice your ground operations skills at a higher level and become qualified for employment in any area of an airport.

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in excursions that take you behind the scenes in the aviation industry.

You will gain hands-on experience in managing:

  • Customer service check-in facilities and procedures including, bag weight, check-in and loading procedures
  • Emergency and evacuation procedures
  • Safety instructions
  • Different types of communications

TAFE NSW is known for delivering theory along with practical, hands-on learning. You will work on complex real-world projects in simulated environments, like:

  • Handling situations involving disruptive passengers flying in an aircraft cabin
  • Managing complex check-in desk procedures
  • Advanced driving on a simulated airport aircraft movement area

TAFE NSW offers you a range of online and on-campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability.

At the TAFE NSW Wollongbar and Kingscliff campuses you will learn in simulated outdoor airport areas that replicate all areas of an aviation environment, including:

  • Aircraft pods - first class and economy seating
  • Safety equipment and breathing apparatus
  • Baggage cart and tug
  • Oxygen and smoke machines
  • Public announcement system

You will have access to a simulated aircraft cabin, airport security screening and the check-in and departure lounges. Resources for each facility environment are provided to aid realistic learning and are used to also facilitate practical activities and assessments.

The rapid and ongoing expansion in global passenger travel means you are joining a growing industry with this course.

The International Air Transport Association (IATA) states that over the next 20 years, passenger numbers are anticipated to double from the levels we see today.

This course qualifies you for todays industry and prepares you for the industry of tomorrow. All course content relates to current industry practices but is also flexible by design to accommodate continuous change in this dynamic industry.

  • Nationally Recognised Training
  • Traineeship Allowed

This course is superseded

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