Course Info

Certificate II in Business

National Course Code: BSB20115


The nationally accredited Certificate II in Business equips you with useful, foundational skills so you can support a range of industries as an administrative assistant. Prepare for your first job or confidently return to the workforce after a break, with technology and communication skills.


Through a mix of theory and practical coursework, learn to:

  • Perform foundational computer skills
  • Complete office administration duties and support office staff
  • Work in a team and on your own
  • Process workplace records and information
  • Observe work health and safety (WHS) principles


Develop the attributes to help you get ahead:

  • Good organisational skills
  • The ability to multitask
  • Excellent prioritisation skills
  • An interest in working with people
  • Enthusiasm
  • Initiative


Completing this course provides you with:

  • A nationally recognised qualification at Certificate II level
  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • Administration assistant


Take your career further with the:

  • Certificate III in Business Administration
  • Certificate III in Business Administration (Medical)
  • Certificate III in Business Administration (Education)
  • Certificate III in Business Administration (Legal)
  • Certificate III in Business
  • Certificate IV in Business Administration
  • Certificate IV in Business

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.


This course is currently available at 1 campus location across NSW and online. Enquire now for other locations.

Course details

People who are successful in this course have:

  • A desire to work in an administrative support role in an office environment
  • An interest in working with people
  • Enthusiasm and initiative

All assessments in this course are open book, meaning there are no exams.
Each unit has a written knowledge based assessment and one or two practical application assessments. Practical application assessments are often based in the online Virtual Enterprise space that gives you an experience similar to working in a business.

This course, the Certificate II in Business is right for you, if you want to:

  • Develop basic computer skills, communication style and experience working with documents
  • Refresh or develop your skills to reenter the workforce after a break
  • Prepare for your first job in an office environment

The Certificate III is a better fit if you feel confident in using computers to complete basic word documents and spreadsheets and have basic communication skills from life experience.

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in behind-the-scenes excursions.

Youll gain hands-on experience in:

  • Touch typing and keyboard skills
  • Using different software packages including the Microsoft Office suite
  • Working with other people in a business environment
  • Using real workplace documents and scenarios

TAFE NSW is known for delivering theory along with practical, hands-on learning. You will work on real world projects, such as developing documentation based on requests from your supervisor within the Virtual Enterprise platform.

TAFE NSW offers you a range of online and on campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability. Some campuses offer you a simulated office environment platform called Virtual Enterprise.

In November 2018, there were over 1.78 million clerical and administrative workers nationally, an increase of 6.9% over the past five years, with general clerk the second highest employing occupation nationally, with 281,800 workers.
Administrative professionals with technical skills to utilise organisational systems are in greatest demand, and have opportunities to move up to high-paying administrative roles.

This course will train you up with skills you can use across a range of areas, including:

  • Technology
  • Communication and collaboration
  • Customer service

The skills and experience you gain through this course provide a solid foundation to work in an office environment. Your skills will grow with you through further study, work and life experience.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Online
  • Study Online

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