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Course Info

Certificate II in Customer Engagement

National Course Code: BSB20215

Overview

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Locations

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  • Nationally Recognised Training

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