Course Info

Certificate III in Customer Engagement

National Course Code: BSB30215


Are you passionate about providing outstanding customer service? The nationally recognised Certificate III in Customer Engagement will give you the tools and strategies to create memorable customer experiences.

This is a fully government-subsidised JobTrainer course. Eligibility criteria applies.

You will learn industry essentials, such as:

  • Product and service knowledge development
  • Service delivery and monitoring
  • Using multiple information systems
  • Adhering to key performance indicators
  • Workplace leadership

Plus, the Certificate III in Customer Engagement can be completed as part of a Traineeship. This means you can train on-the-job and earn an income while working towards your qualification.

The Certificate III in Customer Engagement can lead to in demand careers as a:

  • Information Services Officer
  • Telemarketer
  • Customer Service Officer
  • Senior Customer Service Representative
  • Client Contact Officer

Talk to us today about your study options.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

  • Nationally Recognised Training
  • Traineeship Allowed

This course is superseded

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