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Course Info

Certificate III in Customer Engagement

National Course Code: BSB30215

Overview

Are you passionate about providing outstanding customer service? The nationally recognised Certificate III in Customer Engagement will give you the tools and strategies to create memorable customer experiences.

You will learn industry essentials, such as:

- Product and service knowledge development
- Service delivery and monitoring
- Using multiple information systems
- Adhering to key performance indicators
- Workplace leadership

Plus, the Certificate III in Customer Engagement can be completed as part of a Traineeship. This means you can train on-the-job and earn an income while working towards your qualification.

The Certificate III in Customer Engagement can lead to in demand careers as a:

- Information Services Officer
- Telemarketer
- Customer Service Officer
- Senior Customer Service Representative
- Client Contact Officer

Talk to us today about your study options.

Locations

This course is offered at 2 locations across NSW

New courses and locations are being added every day. Enquire now.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Blended, Full Time

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Showing 1 to 2 options of 2 for Certificate III in Customer Engagement

Coffs Harbour Campus: Blended

  • Full Fee: Enquire
  • Start Date: Enquire now for next semester.

Granville College: Full Time

  • Max. Fee If Eligible For Subsidy: $1,580.00
  • Start Date: 29 Jul 2019
  • Duration: 18 Weeks

Showing 1 to 2 options of 2 for Certificate III in Customer Engagement