Course Info

Certificate IV in Customer Engagement

National Course Code: BSB40315


Are you shopping around for the perfect career? Love to engage people and have organisational and commerce skills? A career in retail and sales might just be for you, and the Certificate IV in Customer Engagement is a great way in to the industry.

Learning practical skills that will have you job-ready, you will learn all aspects of retail and customer engagement, including how to:

- Collect, analyse and record sales data
- Address customer needs
- Analyse customer behaviour
- Lead and manage a sales team
- Implement continuous improvement
- Apply project risk management techniques

The retail sector is predicted to have strong growth in the future, and this is the best way to prepare you for roles such as:

- Sales Team Manager
- Call Centre Team Leader
- Customer Service Team Leader


Coming soon. Register your interest to be notified when more enrolments open.

  • Nationally Recognised Training
  • Traineeship Allowed

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Semester 2 starts 22 July 2019. We'll notify you when more enrolments open.