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Course Info

Certificate IV in Customer Engagement

National Course Code: BSB40315

Overview

Are you shopping around for the perfect career? Love to engage people and have organisational and commerce skills? A career in retail and sales might just be for you, and the Certificate IV in Customer Engagement is a great way in to the industry.

Learning practical skills that will have you job-ready, you will learn all aspects of retail and customer engagement, including how to:

  • Collect, analyse and record sales data
  • Address customer needs
  • Analyse customer behaviour
  • Lead and manage a sales team
  • Implement continuous improvement
  • Apply project risk management techniques

The retail sector is predicted to have strong growth in the future, and this is the best way to prepare you for roles such as:

  • Sales Team Manager
  • Call Centre Team Leader
  • Customer Service Team Leader

Locations

Sorry, this course is not currently open for enrolments.

  • Nationally Recognised Training
  • Traineeship Allowed

Sorry, this course is not currently open for enrolments

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