Certificate IV in Banking Services

The nationally recognised Certificate IV in Banking Services builds the skills you need for a career in the banking services industry as a banking consultant, personal banker and more. Learn in a realistic banking services environment and boost your employment opportunities.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

• Implement and maintain customer service standards
• Develop and maintain in-depth knowledge of products and services used in finance, such as savings and transaction accounts, internet banking, insurances and more
• Exercise ethical decision making in finance services
• Promote financial products and services

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

• A passion for customer service and the desire to help customers
• A moral and ethical mindset
• Good judgment and decision-making skills
• Strong time management and organisational skills

ACHIEVE YOUR GOALS

Completing this course provides you with:

• A nationally recognised qualification at Certificate IV level
• A highly regarded qualification for entry level banking roles
• Australian Securities and Investments Commission (ASIC) RG146 Tier 2 compliance to legally talk to customers about banking products and services

Career opportunities:

• Concierge
• Customer service officer
• Customer service representative
• Customer service specialist
• Personal banker advisor
• Personal banker
• Banking consultant
• Customer service advisor

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.