Certificate IV in Banking Services

The nationally recognised Certificate IV in Banking Services builds the skills you need for a career in the banking services industry as a banking consultant, personal banker and more. Learn in a realistic banking services environment and boost your employment opportunities.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

• Implement and maintain customer service standards
• Develop and maintain in-depth knowledge of products and services used in finance, such as savings and transaction accounts, internet banking, insurances and more
• Exercise ethical decision making in finance services
• Promote financial products and services

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

• A passion for customer service and the desire to help customers
• A moral and ethical mindset
• Good judgment and decision-making skills
• Strong time management and organisational skills

ACHIEVE YOUR GOALS

Completing this course provides you with:

• A nationally recognised qualification at Certificate IV level
• A highly regarded qualification for entry level banking roles
• Australian Securities and Investments Commission (ASIC) RG146 Tier 2 compliance to legally talk to customers about banking products and services

Career opportunities:

• Concierge
• Customer service officer
• Customer service representative
• Customer service specialist
• Personal banker advisor
• Personal banker
• Banking consultant
• Customer service advisor