Course Info

Certificate III in Information, Digital Media and Technology

National Course Code: ICT30118


According to Job Outlook, ICT Support Technicians are in high demand. If you are a tech-head, enjoy helping people and want a skillset that is sought-after in multiple industries, then the nationally recognised Certificate III in Information, Digital Media and Technology is for you. Learn to administer networks and support websites to keep the digital engine of your organisation humming.

This is a fully government subsidised JobTrainer course. Eligibility criteria applies.


Through theory and practical course work, you will learn how to:

  • Work and communicate effectively in an ICT environment
  • Install and optimise operating system software
  • Troubleshoot ICT problems
  • Create user documentation
  • Use application software packages
  • Participate in Workplace Health and Safety (WHS) processes


Develop the qualities you need:

  • Confidence dealing with people in a business environment
  • Expert at problem-solving
  • Manage competing tasks and priorities


You will earn:

  • A nationally recognised qualification at certificate III level
  • Knowledge of office software and business technology
  • Skills that can be used in any industry


Expand your career and specialise your digital knowledge through TAFE NSW:

  • Certificate IV in Information Technology
  • Certificate IV in Support
  • Certificate IV in Web-Based Technologies
  • Certificate IV in Networking
  • Certificate IV in Programming
  • Certificate IV in Cyber Security


This qualification is on the NSW Skills List - which means that there is a demand for these skills - and prepares students for entry level jobs as an ICT Helpdesk or Support Technician. According to Job Outlook, there are likely to be around 62,000 job openings for ICT Support Technicians over 5 years (that is about 12,400 a year).

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.


This course is currently available at 60 campus locations across NSW. Enquire now for other locations.

Course details

People who are successful in this industry have:

  • A passion for technology
  • Positive approach to problem-solving
  • Analytical mind
  • Communication and interpersonal skills

Assessments give you the opportunity to demonstrate what you have learned so far and identify what knowledge or skills need further development. In this course you will undertake:

  • Short answer knowledge assessments
  • Practical skills assessments
  • Simulated workplace projects

If you have no experience working with computers, the Certificate II in Information, Digital Media and Technology may be a better choice for you.

The Certificate III in Information, Digital Media and Technology is right for you, if you:

  • Have already completed the Certificate II in Information, Digital Media and Technology
  • Have basic communication and computing skills through life experience
  • Are not working and need a qualification to support you to get a job working under a supervisor
  • Have recently got a job and need some training to support your efforts at work

Certificate IV level students generally have a job or have worked in an office environment before. These students are expected to work more independently.

You will gain hands-on experience in:

  • Determining client ICT requirements to provide solutions
  • Responding to inquiries about software and hardware problems
  • Adapting existing programs to meet users' requirements
  • Installing and downloading appropriate software
  • Ensuring efficient use of applications and equipment
  • Administering computer networks (network administration stream)
  • Designing and maintaining simple web sites (web technologies stream)
  • Repairing and replacing peripheral equipment such as monitors, printers and routers

You will learn in simulated environments on a TAFE NSW campus or in real world situations like your workplace.

TAFE NSW offers you a range of online and on campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability.

Tech remains one of the fastest growing sectors in the country, and with digital transformation on the rise, the workforce needs to keep growing.

Tech jobs are the third-fastest growing in the country, with nearly 33,000 new jobs created in the last three years, according to the Australian Bureau of Statistics.

According to the Australian Computer Society (ACS) 100,000 more tech workers are needed by 2024.

ICT is a dynamic and growing field. As digital transformation is on the rise, opportunities are being created all the time in both ICT and non-ICT industries.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Full Time, Part Time Day, Part Time Evening

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