Course Info

TAFE NSW
Courses
Certificate III in Information, Digital Media and Technology

Certificate III in Information, Digital Media and Technology

National Course Code: ICT30118

Find a location to enrol

Overview

According to Job Outlook, ICT Support Technicians are in high demand. If you are a tech-head, enjoy helping people and want a skillset that is sought-after in multiple industries, then the nationally recognised Certificate III in Information, Digital Media and Technology is for you. Learn to administer networks and support websites to keep the digital engine of your organisation humming.

This is a fully government subsidised JobTrainer course. Eligibility criteria applies.

LEARN NEW SKILLS

Through theory and practical course work, you will learn how to:

Work and communicate effectively in an ICT environment
Install and optimise operating system software
Troubleshoot ICT problems
Create user documentation
Use application software packages
Participate in Workplace Health and Safety (WHS) processes

DEVELOP YOUR TALENT

Develop the qualities you need:

Confidence dealing with people in a business environment
Expert at problem-solving
Manage competing tasks and priorities

ACHIEVE YOUR GOALS

You will earn:

A nationally recognised qualification at certificate III level
Knowledge of office software and business technology
Skills that can be used in any industry

GROW YOUR CAREER

Expand your career and specialise your digital knowledge through TAFE NSW:

Certificate IV in Information Technology
Certificate IV in Support
Certificate IV in Web-Based Technologies
Certificate IV in Networking
Certificate IV in Programming
Certificate IV in Cyber Security

INDUSTRY DEMAND

This qualification is on the NSW Skills List - which means that there is a demand for these skills - and prepares students for entry level jobs as an ICT Helpdesk or Support Technician. According to Job Outlook, there are likely to be around 62,000 job openings for ICT Support Technicians over 5 years (that is about 12,400 a year).

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

Locations

This course is currently available at 53 campus locations across NSW and online. Enquire now for other locations.

Course details

Character Traits

People who are successful in this industry have:

A passion for technology
Positive approach to problem-solving
Analytical mind
Communication and interpersonal skills

Assessments

Assessments give you the opportunity to demonstrate what you have learned so far and identify what knowledge or skills need further development. In this course you will undertake:

Short answer knowledge assessments
Practical skills assessments
Simulated workplace projects

Compare course levels

If you have no experience working with computers, the Certificate II in Information, Digital Media and Technology may be a better choice for you.

The Certificate III in Information, Digital Media and Technology is right for you, if you:

Have already completed the Certificate II in Information, Digital Media and Technology
Have basic communication and computing skills through life experience
Are not working and need a qualification to support you to get a job working under a supervisor
Have recently got a job and need some training to support your efforts at work

Certificate IV level students generally have a job or have worked in an office environment before. These students are expected to work more independently.

Hands-on skills

You will gain hands-on experience in:

Determining client ICT requirements to provide solutions
Responding to inquiries about software and hardware problems
Adapting existing programs to meet users' requirements
Installing and downloading appropriate software
Ensuring efficient use of applications and equipment
Administering computer networks (network administration stream)
Designing and maintaining simple web sites (web technologies stream)
Repairing and replacing peripheral equipment such as monitors, printers and routers

Real world projects

You will learn in simulated environments on a TAFE NSW campus or in real world situations like your workplace.

Campus facilities

TAFE NSW offers you a range of online and on campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability.

Industry trends

Tech remains one of the fastest growing sectors in the country, and with digital transformation on the rise, the workforce needs to keep growing.

Tech jobs are the third-fastest growing in the country, with nearly 33,000 new jobs created in the last three years, according to the Australian Bureau of Statistics.

According to the Australian Computer Society (ACS) 100,000 more tech workers are needed by 2024.

Course of the future

ICT is a dynamic and growing field. As digital transformation is on the rise, opportunities are being created all the time in both ICT and non-ICT industries.