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Course Info

Certificate IV in Information Technology Support

National Course Code: ICT40215

Overview

The nationally accredited Certificate IV in Information Technology Support enables you to develop the skills and knowledge needed to work as an IT support officer. Reinforce your IT knowledge as you learn to support clients in a range of technical areas such as service desk, database, and network support.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Determine and confirm client business requirements
  • Contribute to copyright, ethics and privacy in an Information and Communication Technology(ICT) environment
  • Create technical IT documentation
  • Implement Workplace Health and Safety, environmental sustainability, and anti-discrimination practices in an ICT workplace
  • Provide a broad range of ICT support
  • Install and configure a small network

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • A positive approach to problem-solving
  • An analytical mind
  • Communication and interpersonal skills
  • Ability to work well in teams
  • Collaboration skills and the ability to work independently

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally accredited qualification at Certificate IV
  • A strong pathway to continue your study and enhance your career opportunities

Career opportunities:

  • IT support officer
  • IT helpdesk technician
  • IT network support
  • Database support officer

GROW YOUR CAREER

Take your career further with the:

  • Diploma of Information Technology
  • Advanced Diploma of Information Technology
  • Bachelor of Information Technology

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

  • Nationally Recognised Training
  • Traineeship Allowed

This course is superseded

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