Statement of Attainment in Retail Customer Service

The Statement of Attainment in Retail Customer Service prepares you to professionally respond and resolve customer service issues for a diverse clientele. Provide customer service excellence as a retail or sales assistant applying broad knowledge to handle a range of customer concerns.

This is a fully government subsidised JobTrainer course. Eligibility criteria applies.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

• Greet diverse customer demographics in a polite and friendly way
• Respond to general customer enquiries and provide clear, accurate information
• Act upon constructive feedback provided by other team members
• Resolve routine customer enquiries and/or refer to the relevant supervisor or manager
• Prioritise tasks and ensure that tasks are completed within required time-frames

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

• A passion for the retail industry
• Effective communication skills
• Adaptability
• A hardworking attitude
• Enjoyment working with a diverse range of people

ACHIEVE YOUR GOALS

Completing this course provides you with:

• A nationally accredited qualification
• A strong pathway to continue your study and enhance your career opportunities
• Improved communication techniques to handle and resolve a range of customer service issues

Career opportunities:

• Customer service representative
• Sales assistant
• Salesperson
• Retail sales assistant

GROW YOUR CAREER

Ready to commit to a full qualification in this field?

• Grow your skills with a Certificate II in Retail Services
• Build your core capabilities with the Certificate III in Retail
• Expand your skills with the Certificate IV in Retail Management
• Advance your expertise with the Diploma of Retail Leadership
• Master your studies with a Bachelor of Business