Statement of Attainment in Retail Customer Service
Course Code: SG00003443
Overview
The Statement of Attainment in Retail Customer Service prepares you to professionally respond and resolve customer service issues for a diverse clientele. Provide customer service excellence as a retail or sales assistant applying broad knowledge to handle a range of customer concerns.
This is a fully government subsidised JobTrainer course. Eligibility criteria applies.
LEARN NEW SKILLS
Through a mix of theory and practical coursework, learn to:
- Greet diverse customer demographics in a polite and friendly way
- Respond to general customer enquiries and provide clear, accurate information
- Act upon constructive feedback provided by other team members
- Resolve routine customer enquiries and/or refer to the relevant supervisor or manager
- Prioritise tasks and ensure that tasks are completed within required time-frames
DEVELOP YOUR TALENT
Develop the attributes to help you get ahead:
- A passion for the retail industry
- Effective communication skills
- Adaptability
- A hardworking attitude
- Enjoyment working with a diverse range of people
ACHIEVE YOUR GOALS
Completing this course provides you with:
- A nationally accredited qualification
- A strong pathway to continue your study and enhance your career opportunities
- Improved communication techniques to handle and resolve a range of customer service issues
Career opportunities:
- Customer service representative
- Sales assistant
- Salesperson
- Retail sales assistant
GROW YOUR CAREER
Ready to commit to a full qualification in this field?
- Grow your skills with a Certificate II in Retail Services
- Build your core capabilities with the Certificate III in Retail
- Expand your skills with the Certificate IV in Retail Management
- Advance your expertise with the Diploma of Retail Leadership
- Master your studies with a Bachelor of Business
Locations
Sorry, this course is not currently open for enrolments.