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Course Info

Statement of Attainment in Retail Customer Service

Course Code: SG00003443

Overview

The Statement of Attainment in Retail Customer Service prepares you to professionally respond and resolve customer service issues for a diverse clientele. Provide customer service excellence as a retail or sales assistant applying broad knowledge to handle a range of customer concerns.

This is a fully government subsidised JobTrainer course. Eligibility criteria applies.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Greet diverse customer demographics in a polite and friendly way
  • Respond to general customer enquiries and provide clear, accurate information
  • Act upon constructive feedback provided by other team members
  • Resolve routine customer enquiries and/or refer to the relevant supervisor or manager
  • Prioritise tasks and ensure that tasks are completed within required time-frames

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • A passion for the retail industry
  • Effective communication skills
  • Adaptability
  • A hardworking attitude
  • Enjoyment working with a diverse range of people

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally accredited qualification
  • A strong pathway to continue your study and enhance your career opportunities
  • Improved communication techniques to handle and resolve a range of customer service issues

Career opportunities:

  • Customer service representative
  • Sales assistant
  • Salesperson
  • Retail sales assistant

GROW YOUR CAREER

Ready to commit to a full qualification in this field?

  • Grow your skills with a Certificate II in Retail Services
  • Build your core capabilities with the Certificate III in Retail
  • Expand your skills with the Certificate IV in Retail Management
  • Advance your expertise with the Diploma of Retail Leadership
  • Master your studies with a Bachelor of Business

Locations

This course is currently available at 4 campus locations across NSW. Enquire now for other locations.

  • Short Course
  • On campus
  • Part Time
  • Fully Subsidised Course
  • Fully government-subsidised
  • JobTrainer

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Showing 1 to 4 options of 4 for Statement of Attainment in Retail Customer Service

Bankstown (Summer Skills): Part Time, On campus

  • Fee Free if Eligible for JobTrainer
  • Start Date: 08 Dec 2021
  • Duration: 10 Weeks

Blacktown (Summer Skills): Part Time, On campus

  • Fee Free if Eligible for JobTrainer
  • Start Date: 08 Dec 2021
  • Duration: 10 Weeks

Granville (Summer Skills): Part Time, On campus

  • Fee Free if Eligible for JobTrainer
  • Start Date: 08 Dec 2021
  • Duration: 10 Weeks

Miller (Summer Skills): Part Time, On campus

  • Fee Free if Eligible for JobTrainer
  • Start Date: 08 Dec 2021
  • Duration: 10 Weeks

Showing 1 to 4 options of 4 for Statement of Attainment in Retail Customer Service