Course Info

Certificate III in Retail

National Course Code: SIR30216


The nationally recognised Certificate III in Retail gives you the essential skills and knowledge you need for a career in retail. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway for employment and further study.


Through a mix of theory and practical coursework, learn to:

  • Build customer relationships and loyalty
  • Work effectively in a team
  • Work effectively in a service environment
  • Identify and respond to security risks
  • Contribute to workplace health and safety


Develop the attributes to help you get ahead:

  • Strong customer-service skills
  • Communication and interpersonal skills
  • Critical thinking and problem solving
  • Attention to detail
  • Teamwork


Completing this course provides you with:

  • A nationally accredited qualification at Certificate III level
  • Strong pathways to continue your study and enhance your career opportunities
  • Skills and knowledge to start your own business

Career opportunities:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail supervisor
  • Merchandise coordinator
  • Sales supervisor


Take your career further with the:

  • Certificate IV in Retail Management
  • Diploma of Visual Merchandising
  • Bachelor of Business with TAFE NSW degrees


This course is currently available at 36 campus locations across NSW. Enquire now for other locations.

Course details

People who are successful in this industry have:

  • Communication and interpersonal skills
  • Organisational skills
  • Critical thinking and problem solving skills
  • Attention to detail
  • The willingness to work as part of a team
  • A passion for customer service and retail

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development.

In this course you will undertake:

  • Knowledge assessments (short answer questions)
  • Projects (research-based questions)
  • Skills assessments (practical demonstrations)
  • Expand your core capabilities and develop a broad knowledge base with a Certificate IV in Retail Management, and learn to manage a small shop or section of a larger retail store
  • Advance your technical and creative expertise with the Diploma of Visual Merchandising, and learn to create engaging and successful retail environments and product displays
  • Master your studies with a degree-level qualification like the TAFE NSW Bachelor of Business, and gain skills, experience and a qualification to help you stand out from the crowd

You will gain hands-on experience in:

  • Customer service
  • Stock control
  • Merchandising
  • Preventing theft
  • Safe work practices
  • Sales techniques and point of sale (POS) operation

TAFE NSW is known for delivering up-to-date theory along with relevant, in-demand skills to ensure you are job ready.

In this course you will work through real-world scenarios, in simulated TAFE NSW environments, such as:

  • Identifying security risks and theft
  • Interacting with customers from different backgrounds
  • Promoting sales and store offers

TAFE NSW offers you a range of online and on-campus study environments including:

  • A simulated retail environment
  • Industry specific computer rooms
  • Study and presentation areas
  • General student facilities
  • LinkedIn Learning

Student facilities, amenities and support services include:

  • TAFE NSW Disability Support Service
  • TAFE NSW Language, Literacy and Numeracy (LLN) support
  • TAFE NSW Aboriginal Support; Learner support (ABE)
  • TAFE NSW Careers, Counselling and Pathways Service
  • Smarthinking - online access to a tutor

Retail is Australias second largest employing industry. Online retailing has increased significantly in the last few years. The industry offers good opportunities for young people to enter the labour market.

In current times, retail is considered a key provider of employment as well as an industry that is key to kick-starting the economy. The Certificate III in Retail addresses these points and provides the industry with potential employees who are upskilled and ready to work.

Retail is the second highest employer in Australia. Retailing will always be an industry in demand whether in bricks and mortar stores or online. More stores are moving online which provides more opportunities for employment than ever before.

TAFE NSWs Certificate III in Retail prepares you for a retail career now and into the future. Our core subjects teach you essential customer service and operational retail skills, while our electives give you the opportunity to train for specialised retail environments like online and in-store.

  • Nationally Recognised Training
  • Traineeship Allowed
  • On campus, Combination, Virtual classroom on campus, Virtual classroom off campus
  • Full Time, Part Time

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Wollongbar: Part Time, Combination

  • Max. Fee If Eligible For Subsidy: $1,750.00
  • Start Date: Enquire Now

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