Certificate II in Hospitality

National Course Code: SIT20316

Overview

The nationally accredited Certificate II in Hospitality is for aspiring food and beverage attendants wanting to build an exciting career in the growing hospitality industry. Learn the practical skills to deliver great customer service in a range of hospitality settings such as restaurants and cafes.

LEARN NEW SKILLS

Through a mix of theoretical and practical coursework, learn to:

Work effectively in a service team
Interact with a variety of diverse customers
Identify and create solutions for issues and problems
Take responsibility for service outcomes
Provide a great customer experience

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

The ability to work under pressure
Good teamwork skills
The ability to multi-task
Good communication skills
A willingness to learn
A positive, can-do attitude

ACHIEVE YOUR GOALS

Completing this course provides you with:

A nationally recognised Certificate II qualification
The skills to work in a variety of industry settings such as cafes, restaurants and more
Strong pathways to future study

Career opportunities:

Food and beverage attendant
Cafe attendant
Espresso coffee machine operator
Function attendant
Barista
Caf service

GROW YOUR CAREER

Take your career further with the:

Certificate III in Hospitality
Certificate IV in Hospitality
Advanced Diploma of Hospitality Management
Diploma of Hospitality Management

Locations

This course is currently available at 33 campus locations across NSW and online. Enquire now for other locations.

Course details

Character Traits

People who are successful in this course have:

Teamwork skills
The ability to multi task
Good communication
A willingness to learn
A positive can do attitude

Assessments

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

Written assessments that include short answer questions
Practical assessments that include demonstrations and some role play scenarios

Compare course levels

The Certificate I is an entry level qualification that provides little exposure to simulated or real world experiences. It covers correct work safety, customer service and team work skills and sets you up for success in the Certificate II.

This course, the Certificate II, is where youll gain some underpinning experience in hospitality, regarding basic food and beverage service. It provides real world exposure where youll apply what youre learning in simulated environments. Youll practice your skills at entry level.

The Certificate III course covers equips you with a broad range of underpinning experience to use in a full range of food and beverage service areas. It provides real world exposure where you will practice your new skills.

Excursions

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in excursions that take you behind the scenes in the hospitality industry.

Hands-on skills

You will gain hands-on experience in:

Working in a fast paced environment
Providing customer service to customers
Practicing safety within a kitchen area

Depending on your electives, you may learn about:

Making espresso coffee
Non-alcoholic beverages

Real world projects

TAFE NSW is known for delivering theory in conjunction with practical, hands-on learning. You will work on real world projects, such as:

Delivering hospitality services in real and simulated work environments

Campus facilities

You will have access to industry specific computer rooms, studios, study areas, presentation areas and general student facilities available at most TAFE NSW campuses. Many TAFE NSW campuses feature:

Purpose built hospitality training restaurants, bars and cafes.
Mobile training units that are customised for hospitality skill development

Industry trends

The demand for workers who have a strong foundation in work health and safety, collaboration and communication is high in the hospitality industry. The Certificate II in Hospitality provides you with the skills to meet expectations, and gain a basic understanding of serving food and beverages, providing customer service and working in a team environment in cafes, restaurants and hotels.

Course of the future

This course has been designed by the Tourism and Experience Services SkillsPoint. The SkillsPoint is informed of the latest trends in the hospitality sector and works closely with industry to capture and address current and future skills needs.