Certificate II in Hospitality

People who are successful in this course have:

• Teamwork skills
• The ability to multi task
• Good communication
• A willingness to learn
• A positive can do attitude

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

• Written assessments that include short answer questions
• Practical assessments that include demonstrations and some role play scenarios

The Certificate I is an entry level qualification that provides little exposure to simulated or real world experiences. It covers correct work safety, customer service and team work skills and sets you up for success in the Certificate II.

This course, the Certificate II, is where youll gain some underpinning experience in hospitality, regarding basic food and beverage service. It provides real world exposure where youll apply what youre learning in simulated environments. Youll practice your skills at entry level.

The Certificate III course covers equips you with a broad range of underpinning experience to use in a full range of food and beverage service areas. It provides real world exposure where you will practice your new skills.

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in excursions that take you behind the scenes in the hospitality industry.

You will gain hands-on experience in:

• Working in a fast paced environment
• Providing customer service to customers
• Practicing safety within a kitchen area

Depending on your electives, you may learn about:

• Making espresso coffee
• Non-alcoholic beverages

TAFE NSW is known for delivering theory in conjunction with practical, hands-on learning. You will work on real world projects, such as:

• Delivering hospitality services in real and simulated work environments

You will have access to industry specific computer rooms, studios, study areas, presentation areas and general student facilities available at most TAFE NSW campuses. Many TAFE NSW campuses feature:

• Purpose built hospitality training restaurants, bars and cafes.
• Mobile training units that are customised for hospitality skill development

The demand for workers who have a strong foundation in work health and safety, collaboration and communication is high in the hospitality industry. The Certificate II in Hospitality provides you with the skills to meet expectations, and gain a basic understanding of serving food and beverages, providing customer service and working in a team environment in cafes, restaurants and hotels.

This course has been designed by the Tourism and Experience Services SkillsPoint. The SkillsPoint is informed of the latest trends in the hospitality sector and works closely with industry to capture and address current and future skills needs.