Certificate III in Holiday Parks and Resorts

People who are successful in this industry have:

• Lots of energy
• A positive outlook
• An aptitude for teamwork and collaboration
• Effective communication
• Customer service capability
• Interpersonal skills

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

• Theory based knowledge assessments
• Practical based skills assessments

The Certificate III in Holiday Parks and Resorts will equip you with the practical skills and knowledge required to work in a range of holiday park and resort settings. It provides real world exposure where youll apply what youre learning in simulated environments.

The Certificate IV in Holiday Parks and Resorts doesnt cover the underpinning experience gained in the Certificate III. This course introduces you to management and supervisory skills so you can plan, monitor and evaluate the work of team members.

You will gain hands-on experience in:

• Front office and reception operations
• Sustainable work practices
• Demonstrating social and cultural sensitivity
• Identifying hazards and promoting safe work practices

TAFE NSW is known for delivering theory along with practical, hands-on learning. Depending on the electives you choose, you may work on real world projects, such as:

• Building and facilities management
• Participating in safe food handling practices
• Using a computerised reservations or operations system
• General grounds maintenance
• Selling tourism products and services

TAFE NSW offers you a range of online and on-campus study environments to enhance your learning and employability. Facilities include:

• Industry specific computer rooms
• Simulated workplaces
• Study and presentation areas

Many TAFE NSW campuses have purpose-built training facilities including front office simulations, restaurants, bars and cafes to help build your work-ready skills

TAFE NSW also has a number of mobile training units customised for hospitality skill areas.

Student facilities, amenities and support services include:

• TAFE NSW Disability Support Service
• TAFE NSW Language, Literacy and Numeracy (LLN) support
• TAFE NSW Aboriginal Support; Learner support (ABE)
• TAFE NSW Careers, Counselling and Pathways Service
• Studiosity - online access to a tutor

The hotels and resorts sector in Australia has expanded over the past five years, driven by expenditure of domestic and international visitors encouraged by the low Australian dollar.

According to SEEK, hospitality and tourism is a popular industry among job seekers, and the roles of waiting staff and housekeeping are among the top 10 most applied for roles.

At the same time, the tourism, travel and hospitality industry is increasingly looking for workers with excellent customer service and strong communication skills, as well as enhanced digital skills to engage with online and automated booking models.

Nationally, there is a forecast demand of over 62,000 additional workers in the tourism, travel and hospitality industry from 2018 to 2023.

Employment of hospitality workers in NSW is forecast to increase by around 11,680 jobs (or 12.6%) to almost 104,670 jobs between 2019/20 and 2024/25.

There is an increasing interest in regional travel among backpackers, young families and retirees in Australia. This Certificate III course equips you with the skills you need to work in a variety of roles in holiday parks and resorts across Australia.