Course Info

Certificate IV in Travel and Tourism

National Course Code: SIT40116


Embark on a global career with our nationally accredited Certificate IV in Travel and Tourism. Learn from seasoned travel professionals about how to create life-changing experiences for your clients in this exciting industry.


Through a mix of theory and practical coursework, learn to:

  • Build customer relationships
  • Operate tours
  • Construct airfares
  • Interpret product information
  • Market travel and tourism destinations


Develop the attributes to help you get ahead:

  • Communication skills to connect with clients
  • Customer service, collaboration and consultation skills
  • Patience and attention to detail


Completing this course provides you with:

  • National recognition as a qualified travel consultant
  • Strong foundation for an exciting pathway to higher level qualifications

Career opportunities:

  • Tourism marketing co-ordinator
  • Call centre team leader
  • Tourism marketing and product co-ordinator
  • Senior retail consultant (tourism)
  • Reservations sales


Continue your education adventure with further study:

  • Diploma of Travel and Tourism
  • Advanced Diploma of Travel and Tourism Management


This course is currently available at 9 campus locations across NSW and online. Enquire now for other locations.

Course details

People who are successful in this industry have:

  • A sense of curiosity and adventure
  • The ability to collaborate effectively
  • Great communication skills
  • Patience and attention to detail
  • Professional integrity

Assessments provide a great way for you to demonstrate what you have learned so far and identify what needs further development. In this course, you will undertake:

  • Case studies
  • Practical skills assessments
  • Projects
  • Theory knowledge assessments

The content delivered in a Certificate IV is mostly factual and technical. It is designed to produce skilled workers with a broad range of specialised knowledge who can effectively coordinate travel or tourism services.

Graduates will be able to operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many will have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

Depending on your TAFE NSW study location, there may be an opportunity to work on practical workplace projects.

You will participate in a range of activities in a simulated environment that allow you to practice your skills before attempting assessments. These include:

  • Handling customer enquiries
  • Managing and creating quotes and itineraries
  • Airfares and processing

In a simulated or real workplace, you will work on tasks that enable you to gain experience in work situations that enhance your learning journey and contribute to your assessments.

TAFE NSW offers you a variety of online and on campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability.

The design of this course has been informed by extensive consultation with industry to capture and address current and future skills needs.

Through conversations with industry we know there is a focus on adding value to a client's journey and building the solid relationships you need to ensure repeat business.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Combination, Online
  • Full Time, Variable
  • Study Online

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TAFE Digital: Self paced, Online

  • Max. Fee If Eligible For Subsidy: $1,840.00
  • Start Date: Anytime
  • Duration: 18 Months

TAFE Digital (Traineeship): Self paced, Online

  • Max. Fee If Eligible For Subsidy: $1,840.00
  • Start Date: 01 Jul 2021
  • Duration: 18 Months

Showing 1 to 2 options of 2 for Certificate IV in Travel and Tourism