Certificate IV in Hospitality

People who are successful in this industry have:

• Leadership and management abilities
• The ability to work independently
• Quick problem solving skills
• A focus on people
• A commitment to providing high levels of customer service
• Great communication skills

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

• Written assessments: case studies and projects
• Practical assessments: skill demonstrations and role plays

The Certificate II in Hospitality is the entry-level qualification into the booming and exciting industry.

In the Certificate III level course, you will learn the critical skills you need to work across a variety of roles in the hospitality industry. Plus, you will learn the essentials of providing great customer service.

This course, the Certificate IV level is designed to prepare hospitality professionals for supervisory roles in restaurants, hotels, motels, coffee shops, pubs and more.

At Diploma level you will develop foundation skills and specialised knowledge in the hospitality industry. This course allows you to move into junior leadership and management roles within the industry.

The Diploma you will further develop your skills and specialised knowledge in the industry. You will also focus on people management and develop skills in leading and managing teams.

The Advanced Diploma strengthens your leadership skills and focuses on strategic management of the business including marketing, finance and asset management. This course prepares you to move into senior management roles.

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in excursions that take you behind the scenes in the hospitality industry.

You will gain hands-on experience in:

• Working in a fast paced environment
• Providing excellent customer service
• Implementing and monitoring safety
• Leading and managing people
• Developing business operation skills

Depending on your electives, you may learn to:

• Make espresso coffee
• Provide responsible service of alcohol
• Create reservations for accommodations

TAFE NSW is known for delivering theory along with practical, hands-on learning. You will work on real world projects, such as:

• Delivering hospitality services in real and simulated work environments
• Practicing leadership strategies in a range of service areas

You will have access to industry specific computer rooms, studios, study areas, presentation areas and general student facilities available at most TAFE NSW campuses.

Many of our campuses feature:

• Purpose built hospitality training restaurants, bars and cafes
• Mobile training units that are customised for hospitality skill development

This dynamic industry has a strong demand for people who have an understanding of sustainability, a global perspective of food culture and the ability to work under pressure. You will gain the skills to meet these expectations to be job ready for work in cafes, restaurants, hotels, and bars.

This course has been designed in partnership with industry to equip you with the skills to lead teams in the service industry, while meeting internal and customer expectations. The Certificate IV in Hospitality ensures you meet the demands of working in a fast-paced environment filled with diversity, high standards and service challenges.