Course Info

Certificate IV in Hospitality

National Course Code: SIT40416


The nationally accredited Certificate IV in Hospitality strengthens your hospitality skills and focuses on leadership, communication and customer service. You will be prepared to manage with confidence and step up to a supervisor or team leader role in the fast-paced and exciting world of hospitality.


Through theoretical and practical course work, you will learn to:

  • Lead and manage people
  • Monitor work operations
  • Provide advice on food and beverage pairings
  • Enhance customer service experiences
  • Manage conflict in the workplace
  • Contribute to work health and safety procedures


Develop the personal skills that will help you get ahead:

  • Strong communication skills
  • Advanced problem solving and decision making
  • A strong set of service values


Completing this course will provide you with:

  • A nationally recognised qualification at Certificate IV level
  • Responsible Service of Alcohol interim certificate
  • Strong pathways to continued studies to enhance your career opportunities

Career outcomes and job roles:

  • Restaurant supervisor
  • Duty manager
  • Food and beverage supervisor
  • Front office supervisor
  • Housekeeping supervisor
  • Gaming supervisor


Take your career further:

  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management
  • Bachelor of Business with TAFE NSW Degrees


Employers need responsible and capable team leaders to help their workplaces function smoothly. Employment in the hospitality industry is expected to increase significantly in the five years to 2023 at 12.1% or around 91,000 additional jobs.


This course is currently available at 24 campus locations across NSW and online. Enquire now for other locations.

Course details

People who are successful in this industry have:

  • Leadership and management abilities
  • The ability to work independently
  • Quick problem solving skills
  • A focus on people
  • A commitment to providing high levels of customer service
  • Great communication skills

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

  • Written assessments: case studies and projects
  • Practical assessments: skill demonstrations and role plays

The Certificate II in Hospitality is the entry-level qualification into the booming and exciting industry.

In the Certificate III level course, you will learn the critical skills you need to work across a variety of roles in the hospitality industry. Plus, you will learn the essentials of providing great customer service.

This course, the Certificate IV level is designed to prepare hospitality professionals for supervisory roles in restaurants, hotels, motels, coffee shops, pubs and more.

At Diploma level you will develop foundation skills and specialised knowledge in the hospitality industry. This course allows you to move into junior leadership and management roles within the industry.

The Diploma you will further develop your skills and specialised knowledge in the industry. You will also focus on people management and develop skills in leading and managing teams.

The Advanced Diploma strengthens your leadership skills and focuses on strategic management of the business including marketing, finance and asset management. This course prepares you to move into senior management roles.

Depending on your campus location and local partnerships with TAFE NSW, you may have the opportunity to participate in excursions that take you behind the scenes in the hospitality industry.

You will gain hands-on experience in:

  • Working in a fast paced environment
  • Providing excellent customer service
  • Implementing and monitoring safety
  • Leading and managing people
  • Developing business operation skills

Depending on your electives, you may learn to:

  • Make espresso coffee
  • Provide responsible service of alcohol
  • Create reservations for accommodations

TAFE NSW is known for delivering theory along with practical, hands-on learning. You will work on real world projects, such as:

  • Delivering hospitality services in real and simulated work environments
  • Practicing leadership strategies in a range of service areas

You will have access to industry specific computer rooms, studios, study areas, presentation areas and general student facilities available at most TAFE NSW campuses.

Many of our campuses feature:

  • Purpose built hospitality training restaurants, bars and cafes
  • Mobile training units that are customised for hospitality skill development

This dynamic industry has a strong demand for people who have an understanding of sustainability, a global perspective of food culture and the ability to work under pressure. You will gain the skills to meet these expectations to be job ready for work in cafes, restaurants, hotels, and bars.

This course has been designed in partnership with industry to equip you with the skills to lead teams in the service industry, while meeting internal and customer expectations. The Certificate IV in Hospitality ensures you meet the demands of working in a fast-paced environment filled with diversity, high standards and service challenges.

  • Nationally Recognised Training
  • Traineeship Allowed
  • Blended, Full Time, Part Time, Part Time Day, PT Connected
  • Study Online

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Showing 1 to 2 options of 2 for Certificate IV in Hospitality

Mudgee: Full Time

  • Max. Fee If Eligible For Subsidy: $2,750.00
  • Start Date: 08 Feb 2021
  • Duration: 35 Weeks

Mudgee: Part Time Day

  • Max. Fee If Eligible For Subsidy: $2,750.00
  • Start Date: 02 Feb 2021
  • Duration: 18 Months

Showing 1 to 2 options of 2 for Certificate IV in Hospitality