Course Info

Diploma of Hospitality Management

National Course Code: SIT50416


The nationally accredited Diploma of Hospitality Management prepares you for management and supervisory roles in the diverse and ever-changing hospitality sector. Learn the essentials of operational hospitality management and refine your leadership style to help lead strong customer service.


Through a mix of theory and practical course work, learn to:

  • Lead hospitality services in real and simulated environments
  • Manage and deliver operational plans
  • Enhance customer service experiences
  • Prepare and manage budgets
  • Manage difficult situations and conflict


Develop the attributes to help you get ahead:

  • An aptitude for teamwork and collaboration
  • Effective communication skills
  • A commitment to providing high levels of customer service
  • Leadership and management skills and ambition


Completing this course provides you with:

  • Confidence in your leadership approach
  • A nationally recognised qualification at Diploma level
  • Strong study pathways for career progression
  • A pathway into University

Career Opportunites

  • Banquet or function manager
  • Bar manager
  • Cafe manager
  • Chef de cuisine
  • Club manager
  • Executive housekeeper
  • Gaming manager
  • Kitchen manager
  • Motel manager
  • Sous chef


Take your career further with the:

  • Advanced Diploma of Hospitality Management
  • Bachelor of Business with TAFE NSW Degrees

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.


This course is currently available at 15 campus locations across NSW and online. Enquire now for other locations.

Course details

People who are successful in this industry have:

  • An aptitude for teamwork and collaboration
  • Effective communication
  • A commitment to providing high levels of customer service
  • Leadership and management skills and ambition

Assessments give you the opportunity to demonstrate what you have learned, and to identify the knowledge or skills that may need further development. In this course you will undertake:

  • Case studies
  • Practical skills assessments
  • Projects
  • Theory and knowledge assessments

The Certificate II in Hospitality is your entry-level qualification into the booming events, tourism and hospitality industry.

In the Certificate III level course, you will learn the critical skills you need to work across a variety of roles in both accommodation services and food and beverage. Plus, you will learn the essentials to providing great customer service.

The Certificate IV is designed to prepare hospitality professionals for supervisory roles in restaurants, hotels, motels, coffee shops, pubs and more.

This course, the Diploma you will further develop your skills and specialised knowledge in the industry. You will also focus on people management and develop skills in leading and managing teams.

The Advanced Diploma strengthens your leadership skills and focuses on strategic management of the business including marketing, finance and asset management. This course prepares you to move into senior management roles.

You will gain hands-on experience in:

  • Leadership and management skills
  • Managing people from diverse social and cultural backgrounds
  • Providing excellent customer service
  • Advanced sales techniques
  • Managing financial transactions

TAFE NSW is known for delivering theory along with practical, hands-on learning.

The Diploma of Hospitality Management provides you with the opportunity to practice your leadership and management skills, in the delivery of hospitality services, in industry-standard training restaurants or in your workplace.

TAFE NSW offers you a range of online and on campus study environments - industry specific computer rooms, simulated workplaces, study areas, presentation areas and general student facilities - to enhance your learning and employability.

Many TAFE NSW campuses feature purpose built training restaurants, bars and cafes and mobile training units for customised barista training to assist you to build work ready skills.

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There is a strong focus on sustainability, increasing use of technology for routine tasks and a strong demand for graduates.

This course has been designed through extensive consultation with industry to address current and future skills needs and to ensure you are equipped to adapt in this dynamic industry.

  • Nationally Recognised Training
  • VET Student Loans Available
  • On campus, Combination, Online, Virtual classroom off campus
  • Full Time, Part Time
  • Study Online

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TAFE Digital: Self paced, Online

  • Full Fee: Enquire
  • Start Date: 31 Aug 2022
  • Duration: 2 years

TAFE Digital: Self paced, Online

  • Full Fee: $8,170.00
  • Start Date: 31 Aug 2022
  • Duration: 2 years

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