Advanced Diploma of Hospitality Management

People who are successful in this industry are:

• Collaborative and enjoy working in teams
• Advanced communicators
• Committed to providing high levels of customer service
• Able to lead and manage staff

Assessments give you the opportunity to demonstrate what you have learned and to identify the knowledge or skills that may need further development. In this course you will undertake:

• Theory knowledge assessments
• Practical skills assessments
• Case studies
• Projects

The Certificate II in Hospitality is the entry-level qualification into the booming and exciting industry.

In the Certificate III level course, you will learn the critical skills you need to work across a variety of roles in accommodation services and in food and beverage. Plus, you will learn the essentials to providing great customer service.

The Certificate IV level course is designed to prepare hospitality professionals for supervisory roles in restaurants, hotels, motels, coffee shops, pubs and more.

The Diploma furthers develop your skills and specialised knowledge in the industry. You will also focus on people management and develop skills in leading and managing teams.

This course, the Advanced Diploma strengthens your leadership skills and focuses on strategic management of the business including marketing, finance and asset management. This course prepares you to move into senior management roles.

You will gain hands-on experience in:

• Leadership and management skills
• Advanced sales techniques and relationship management
• Developing and implementing marketing strategies
• Financial management
• Asset management

You will practice your leadership, management and technical skills in the delivery of hospitality service, in real or simulated work environments.

Many TAFE NSW campuses feature purpose built training restaurants, bars and cafes to assist you to build work ready skills.

TAFE NSW also have a number of mobile training units customised for barista training and other hospitality skill areas.

The Hotels and Resorts sector in Australia has expanded over the past five years with expenditure by domestic and international visitors encouraged by the low Australian dollar driving growth.
Industry revenue is forecast to grow at an annualised 2.4% per year from 2019/20 to 2023/24, to $14.2 billion.
Accommodation and hospitality managers in NSW are forecast to increase by around 2,370 jobs (or 7%) to almost 36,360 jobs in 2024/25 as growing domestic and international tourist numbers drive employment demand.
The role requires strong customer service and communication skills, enhanced digital skills to engage with online and automated booking models, and increasingly, to use data to understand customer behaviour and target products and services.

Extensive consultation with industry informed the design of this course to ensure it captures and addresses current and future skills needs in a fast paced and rapidly evolving industry.