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Course Info

Statement of Attainment in Customer Service

National Course Code: SITSS00036

Overview

The nationally recognised Statement of Attainment in Customer Service will give you transferable skills to work across most industries. Practice developing your skills so you can handle any situation and still deliver high-quality service.

LEARN NEW SKILLS

Through a mix of theory and practical coursework, learn to:

  • Work as a team to deliver a quality service
  • Give feedback on customer service
  • Engage customers and build customer relationships
  • Problem-solve customer issues and complaints

DEVELOP YOUR TALENT

Develop the attributes to help you get ahead:

  • Exceptional social skills
  • A knack for problem-solving
  • Quick-thinking skills
  • An ability to remain calm under pressure
  • A love for working with people

ACHIEVE YOUR GOALS

Completing this course provides you with:

  • A nationally accredited Statement of Attainment
  • A pathway to further study
  • Credit toward a full qualification
  • Highly valued skills applicable across most industries

GROW YOUR CAREER

Take your career to the next level with a TAFE NSW travel and tourism study pathway:

  • Certificate III in Travel
  • Certificate IV in Travel and Tourism
  • Diploma of Travel and Tourism Management
  • Advanced Diploma of Travel and Tourism Management

Career opportunities:

Graduates who complete a full qualification go on to roles including:

  • Customer service representative
  • Customer service officer
  • Customer service support
  • Guest service agent

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

  • Short Course
  • Nationally Recognised Training

This course is superseded

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