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Sales and retail courses

Sales and Retail courses offer students a chance to expand on their sales skills and implement their knowledge in a business setting.

Courses in this sector are formulated to equip you with the practical skills and background knowledge you need to accomplish communicative merchandising tasks within any organisation.

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Certificate III in Automotive Sales

Course code: AUR31016

This qualification reflects the role of individuals who perform sales-related tasks in the automotive service and repair sector.

Statement of Attainment in Sales Leadership

Course code: 900-80118V02

Today's ever changing market place calls for our organisations to be ever evolving. Constant change in the competitive landscape, consumer demand, legislative framework & technological environment requires our sellers to be adaptable & so with it our leaders. The Sales Leadership course is designed for the sales leader, or aspiring sales leader, and will focus on the challenges & demands in sales. We will focus on three (3) units: BSBSLS501 - Develop a sales plan will focus on the challenges associated with planning & leading sales team across territories so as to maximise sales. BSBSLS502 - Lead & manage a sales team will focus on leading those individual sellers & helping them with challenges they face. BSBWOR501 - Manage personal work priorities and professional development we'll bring it back to you. How do we continue to develop you, keep you current both for today & tomorrow, so that you can continue to lead both yourself & your team.

Statement of Attainment in Property Sales

Course code: 357-R7110V01

This course includes the skills and knowledge to work as a salesperson in the property industry. It covers appraisal, listing, marketing, sale of properties by private treaty and auction. It also covers negotiation, building client relationships and presentation of reports.

Statement of Attainment in Sales Leadership

Course code: 900-80118V01

Today's ever changing market place calls for our organisations to be ever evolving. Constant change in the competitive landscape, consumer demand, legislative framework & technological environment requires our sellers to be adaptable & so with it our leaders. The Sales Leadership course is designed for the sales leader, or aspiring sales leader, and will focus on the challenges & demands in sales. We will focus on three (3) units: BSBSLS501 - Develop a sales plan will focus on the challenges associated with planning & leading sales team across territories so as to maximise sales. BSBSLS502 - Lead & manage a sales team will focus on leading those individual sellers & helping them with challenges they face. BSBWOR501 - Manage personal work priorities and professional development we'll bring it back to you. How do we continue to develop you, keep you current both for today & tomorrow, so that you can continue to lead both yourself & your team.

Certificate III in Seafood Industry (Sales and Distribution)

Course code: SFI30611

This qualification represents the competencies relevant to people working in the sales and distribution sector of the seafood industry in the capacity of a skilled employee. It is designed for more experienced employees whose work requires extensive product knowledge and some responsibility for decision-making and coordination of team activities They are also responsible for supervising or leading other workers/staff as part of a work team. The qualification will have application for people working: for seafood wholesalers, fish markets or retailers for transport, storage and holding companies on fishing dockside or aquaculture farm gate outlets or fishout/put-and-take operations. Job roles Individuals operating at this level will have a broad range of well-developed skills and the ability to adapt and transfer skills to new activities. That person will have some responsibility for decision-making and coordinating team activities. Their duties may include: dealing with suppliers handling and basic processing of seafood maintaining food safety, OHS and other compliance requirements packing, labelling, holding or storage and distribution temperature control, including chilling, freezing and deep freezing weighing, grading and quality control wholesale or retail sales. Work may vary between enterprises. Job role titles may include: leading factory hand senior seafood or fish packer senior seafood or fish seller senior seafood or fish transporter senior store person or supervisor.

Certificate IV in Marketing and Communication

Course code: BSB42415

This qualification is suitable for those who use well developed marketing and communication skills and a broad knowledge base in a wide variety of contexts. Individuals in these roles apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to more senior practitioners. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate III in Customer Engagement

Course code: BSB30215

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate III in Retail

Course code: SIR30216

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate IV in Property Services (Real Estate)

Course code: CPP40307

The course is based on the nationally endorsed CPP07 Property Services Training Package Units of Competence for the Real Estate industry sector, and is for people/learners who want to acquire the skills needed to sell, market, lease and manage real estate/property within a property agency at the practice/operator/supervisory level. You will learn and acquire the competencies applicable to concepts relating to property and business law, urban and regional planning considerations, risk management concepts, appraising property including building concepts and requirements, listing property, leasing and sales, property management and marketing techniques, preparation and presentation of property reports, conducting property sale by auction, property security issues and a range of agency administrative processes and procedures including financial and trust accounting skills. The knowledge and skills that underpin the competencies you will acquire may be applicable across a range of residential, commercial and industrial property types. Depending on the electives chosen, completion of the course will enable you to satisfy the educational requirements to apply for a Real Estate Agents licence in NSW.

Statement of Attainment in Introduction to Retail

Course code: 900-80162V01

An introduction to the retail industry, including options of career pathways in retail, provide excellent customer service, wages and working conditions.

Advanced Diploma of Marketing and Communication

Course code: BSB61315

This qualification reflects the role of individuals who provide leadership and strategic direction in the marketing and communications activities of an organisation. They analyse, design and execute judgements using wide-ranging technical, creative, conceptual and managerial competencies. Their knowledge base may be highly specialised or broad within the marketing and communications field. Typically they are accountable for group outcomes and the overall performance of the marketing and communication, advertising or public relations functions of an organisation. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate II in Community Pharmacy

Course code: SIR20116

This qualification reflects the role of pharmacy assistants who use a defined and limited range of customer service skills. With basic product knowledge, they recommend and supply a limited range of products to customers and often refer enquiries to other team members. They are involved in mainly routine front of pharmacy tasks such as point-of-sale service, stock maintenance and display. They work under close supervision, with guidance from more experienced and senior pharmacy assistants and ultimately under the supervising pharmacist. Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate II in Customer Engagement

Course code: BSB20215

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate II in Retail Services

Course code: SIR20216

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Diploma of Marketing and Communication

Course code: BSB52415

This qualification applies to individuals with a sound theoretical knowledge base in marketing and communication and who demonstrate a range of managerial skills to ensure that functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff and lead teams. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Statement of Attainment in Marketing Analytics and Customer Experience

Course code: TDP-R7000V01

The target group for this course is people working in a marketing field or who have some digital marketing experience who wish to further develop their digital marketing skills

Certificate IV in Community Pharmacy

Course code: SIR40116

This qualification reflects the role of skilled senior pharmacy assistants who use sound knowledge of a broad range of pharmacy products and health care support services. Some senior pharmacy assistants may take a lead role in coordinating front of pharmacy business activities. Depending on the job role, they work under the overall or direct supervision of a pharmacist, and may have team leading or supervisory responsibilities. Senior pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate IV in Property Services (Operations)

Course code: CPP40611

This course is designed for those who want to work at the operational, supervisory manager levels in the broad property operations and management sector of the industry. In particular the course addresses aspects of strata title management, property maintenance resource management, contract development, procurement business networking, facility management and property investment strategies and processes. Depending on the electives chosen the candidate may also learn about marketing and records management, general small business and finance functions, along with wide-scope, property related functions. Note, in NSW completion of this qualification DOES NOT fully satisfy Fair Trading NSW regulatory requirements for a Strata/Community Title Managing agent's licence to establish own and manage a Strata/Community Title Management agency overseeing the management functions on behalf of an owner's corporation. In order to satisfy the above regulatory licensing requirements additional prescribed units of competency from the Statement of Attainment Strata/Community Title Registered Manager (17679) must be also achieved. These prescribed units may also be completed from the Certificate III in Property Services (Operations) (11431).

Diploma of Property Services (Agency Management)

Course code: CPP50307

The course is based on the nationally endorsed Property Services Training Package (CPP07) Diploma qualification covering the Real Estate industry sector, and is for people who want to acquire the knowledge and skills needed to operate and manage a real estate/property agency business. You will learn about selling, marketing, leasing and managing property, and managing the physical, human and financial resources of a real estate agency. You will also acquire the knowledge and skills that underpin the fundamental concepts relating to property and business law, urban and regional planning considerations, business/organisational risk management, appraising property including building concepts and requirements. You will also learn and acquire the competencies applicable to client, financial and human resource management of a small business enterprise. The knowledge and skills that underpin the competencies you will acquire may be applicable across a range of residential, commercial and industrial property types.

Certificate III in Community Pharmacy

Course code: SIR30116

This qualification reflects the role of skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. Some pharmacy assistants may be involved in assisting with a limited range of dispensary activities. They work with some independence, under limited supervision from others, but ultimately under the supervising pharmacist. They may provide technical advice and support to team members. Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Property Services (Agency)

Course code: CPP30211

This course is for people/learners who want to acquire the skills needed to provide support to the functional areas within either a real estate/property agency or a stock & station agency. Completion of the course will enable you to satisfy the training requirements to apply for a certificate of registration issued by the NSW Office of Fair Trading (OFT) to work in the real estate or stock and station property sector.

Certificate IV in Customer Engagement

Course code: BSB40315

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate IV in Community Pharmacy Dispensary

Course code: SIR40216

This qualification reflects the role of skilled technicians working in the dispensary area of community pharmacies. They have substantial depth of knowledge of pharmacy medicines and dispensing techniques. When dispensing pharmacy medications, they work under the direct supervision of a pharmacist and their role is limited to those dispensing functions that do not require them to exercise professional pharmaceutical judgement or discretion. They may provide technical advice and support to pharmacy assistants. The qualification provides a pathway to work in a community pharmacy as a dispensary technician or dispensary assistant. Dispensary assistants and technicians are required to comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate IV in Leadership and Management

Course code: BSB42015

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Certificate III in Travel

Course code: SIT30216

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Work could be undertaken in an office, shopfront, or online or mobile environment. Possible job titles include: call centre sales agent corporate consultant cruise consultant customer service agent domestic travel consultant incentive coordinator international travel consultant mobile travel consultant online travel consultant reservations sales agent wholesale consultant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate II in Retail Cosmetics

Course code: SHB20116

This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. They follow known routines and procedures and work under direct supervision. This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include beauty and hairdressing salons, retail outlets and department stores. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

TAFE Plus Statement in IATA Travel and Tourism Consultant

Course code: 160-17360V01

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations. Upon completing this course you will have the skills to: • Identify and provide advice on popular destination countries • Advise on modes of transportation, accommodation, and tour products • Apply IATA resolutions to your travel business and activities • Prospect new and existing customers and counter sales objections • Construct complex itineraries and manage changes to ticketed journeys

Statement of Attainment in (Sabre) Use a Computerised Reservations or Operations System

Course code: 357-R1056V01

This Statement of Attainment in (Sabre) Use a Computerised Reservations or Operations System provides the skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities. It is suitable for frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.

Statement of Attainment in (Galileo) Use a Computerised Reservations or Operations System

Course code: 357-R1058V01

This Statement of Attainment in (Galileo) Use a Computerised Reservations or Operations System provides the skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities. It is suitable for frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.

TAFE Statement in XERO basic

Course code: 166-52024V01

This one day workshop has been designed for people who want to know how to use the basic features in XERO. In this workshop you will learn how to create a sales invoice and purchase order, enter source documents - cheques and receipts, do bank reconciliation's and generate reports.

Certificate IV in Travel and Tourism

Course code: SIT40116

This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses. Possible job titles include: - account coordinator - assistant manager - marketing coordinator - operations supervisor - product coordinator - promotions officer - reservations sales or call centre supervisor - senior operations coordinator - senior or supervisory retail consultant - sales coordinator - sales executive. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Retail Nursery

Course code: AHC31216

This qualification provides a general vocational outcome for a retail nursery or garden centre sales assistant. The nursery industry expects this qualification to be achieved to meet job outcomes at this level. No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.

Diploma of Travel and Tourism Management

Course code: SIT50116

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include: inbound groups manager inbound sales manager incentives manager tour operations manager marketing manager product development manager reservations manager travel agency manager sales manager visitor information centre manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Tourism

Course code: SIT30116

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered. Possible job titles include: - adventure tourism guide - attendant or senior ride operator in an attraction or theme park - booking agent - cellar door salesperson and guide in a winery - customer service agent - guide and salesperson in an Indigenous cultural centre - inbound tour coordinator - marine tourism guide or dive tour operator - museum attendant - operations consultant for a tour operator - reservations sales agent - sales consultant - visitor information officer. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Barbering

Course code: SHB30516

This qualification reflects the role of barbers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of barbering services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work. This qualification provides a pathway to work as a barber in any industry environment, usually a barber shop or salon. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Hairdressing

Course code: SHB30416

This qualification reflects the role of hairdressers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work. This qualification provides a pathway to work as a hairdresser in any industry environment, usually a salon. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Wine Industry Operations (Wine Grape Growing)

Course code: FDF30411

This qualification supersedes and is equivalent to FDF30403 Certificate III in Food Processing (Wine). This qualification covers the following wine industry operational areas: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. This TAFE NSW course has been designed to reflect a specialisation in (Wine Grape Growing). Job Roles The FDF30411 Certificate III in Wine Industry Operations targets those performing production related roles that require an application of wine industry specific skill and knowledge, including some technical and problem solving ability. This qualification caters for specialised and multi-skilled outcomes and roles that include supervisory or team leader functions within an environment which may include wine grape growing, cellar operations, bottling and packaging, warehousing, laboratory and cellar door sales. Those performing a purely warehousing role in the wine production industry should consider the TLI31610 Certificate III in Warehousing Operations. Those performing a purely laboratory operations role in the wine production industry should consider the MSL30109 Certificate III in Laboratory Skills. Those performing a purely cellar door role in the wine production industry should consider the SIT30707 Certificate III in Hospitality.

Statement of Attainment in Responsible Service of Alcohol

Course code: SITSS00055

A set of skills to equip individuals for serving alcohol responsibly. Pathways Information Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package. Licensing/Regulatory Information Certification requirements apply at a state and territory level to individuals involved in the sale, service and promotional service of alcohol in licenced premises. Certification in some States relies on the achievement of SITHFAB002 Provide responsible service of alcohol. Responsible service of alcohol (RSA) legislative and knowledge requirements differ across borders. Those developing training to support the RSA unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Certificate III in Wine Industry Operations (Bottling and Packaging)

Course code: FDF30411

This qualification supersedes and is equivalent to FDF30403 Certificate III in Food Processing (Wine). This qualification covers the following wine industry operational areas: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. This TAFE NSW course has been designed to reflect a specialisation in bottling and packaging. Job Roles The FDF30411 Certificate III in Wine Industry Operations targets those performing production related roles that require an application of wine industry specific skill and knowledge, including some technical and problem solving ability. This qualification caters for specialised and multi-skilled outcomes and roles that include supervisory or team leader functions within an environment which may include wine grape growing, cellar operations, bottling and packaging, warehousing, laboratory and cellar door sales. Those performing a purely warehousing role in the wine production industry should consider the TLI31610 Certificate III in Warehousing Operations. Those performing a purely laboratory operations role in the wine production industry should consider the MSL30109 Certificate III in Laboratory Skills. Those performing a purely cellar door role in the wine production industry should consider the SIT30707 Certificate III in Hospitality.

Certificate III in Wine Industry Operations (Cellar Operations)

Course code: FDF30411

This qualification supersedes and is equivalent to FDF30403 Certificate III in Food Processing (Wine). This qualification covers the following wine industry operational areas: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. This TAFE NSW course has been designed to reflect a specialisation in cellar operations. Job Roles The FDF30411 Certificate III in Wine Industry Operations targets those performing production related roles that require an application of wine industry specific skill and knowledge, including some technical and problem solving ability. This qualification caters for specialised and multi-skilled outcomes and roles that include supervisory or team leader functions within an environment which may include wine grape growing, cellar operations, bottling and packaging, warehousing, laboratory and cellar door sales. Those performing a purely warehousing role in the wine production industry should consider the TLI31610 Certificate III in Warehousing Operations. Those performing a purely laboratory operations role in the wine production industry should consider the MSL30109 Certificate III in Laboratory Skills. Those performing a purely cellar door role in the wine production industry should consider the SIT30707 Certificate III in Hospitality.

Certificate III in Financial Services

Course code: FNS30115

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Licensing/Regulatory Information Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Certificate III in Wine Industry Operations (Laboratory)

Course code: FDF30411

This qualification supersedes and is equivalent to FDF30403 Certificate III in Food Processing (Wine). This qualification covers the following wine industry operational areas: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. This TAFE NSW course has been designed to reflect a specialisation in Laboratory. Job Roles The FDF30411 Certificate III in Wine Industry Operations targets those performing production related roles that require an application of wine industry specific skill and knowledge, including some technical and problem solving ability. This qualification caters for specialised and multi-skilled outcomes and roles that include supervisory or team leader functions within an environment which may include wine grape growing, cellar operations, bottling and packaging, warehousing, laboratory and cellar door sales. Those performing a purely warehousing role in the wine production industry should consider the TLI31610 Certificate III in Warehousing Operations. Those performing a purely laboratory operations role in the wine production industry should consider the MSL30109 Certificate III in Laboratory Skills. Those performing a purely cellar door role in the wine production industry should consider the SIT30707 Certificate III in Hospitality.

Certificate IV in Hairdressing

Course code: SHB40216

This qualification reflects the role of skilled senior hairdressers who use a range of highly developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. These senior hairdressers provide specialist services in one or more areas including haircutting, design, colouring and complex colour correction, trichology and chemical reformation. They work independently and many hairdressers at this level provide technical leadership, training and support to team members This qualification provides a pathway to work as a senior hairdresser in a salon environment, a freelance session stylist or a technical advisor in product companies. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

TAFE Plus Statement in IATA Selling International Rail Transportation

Course code: 160-17364V01

With new technology, passenger rail transportation offers comfort, speed, convenience and a rewarding travel experience. It is no wonder why more people travel by train. The Selling International Rail Transportation Course provides knowledge of global passenger rail products and teaches skills in arranging international rail journeys. You will understand how travel by train is not only a mode of transportation but can offer a niche travel experience as well. This course is recommended for: • Travel and call center agents • Tour operator agents • Rail sales agents and rail passenger agents

Diploma of Leadership and Management

Course code: BSB51915

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources. Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

TAFE Plus Statement in IATA Social Media for Travel Industry

Course code: 160-17369V01

This “how to” eLearning course is designed for travel professionals and highlights how to implement marketing activities through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn. You will learn essential theory about the role social media plays in the travel industry and, most importantly, how to implement social media strategies that can increase business opportunities. Upon completing this course you will have the skills to: • Describe the different definitions and applications used in Social Media • Define the benefits of Social Media in the business environment • Explain how various travel sectors use Social Media • Design a practical company blog and Social Networking page • Create a Social Media campaign for your business This course is recommended for: • Travel marketing specialists • Travel agents and tour operators • Event planners and managers • Travel industry business development and sales managers

Certificate IV in Engineering (Fluid Power)

Course code: MEM40105

This course is for people employed as apprentices in Higher Engineering Trade and for people who have completed a Certificate III in an engineering trade and who are seeking to expand their knowledge and skills and to achieve a higher level of qualification. You will gain the competencies required by a tradesperson working at higher levels in the manufacturing, engineering or related industries. This course is for people who wish to specialise in fluid power (pneumatics or hydraulics) and covers the installation and maintenance of fluid power systems. You will acquire skills and knowledge in workplace communication, occupational health and safety, quality procedures systems and planning, engineering measurement, computations and computer technology. In addition to the fluid power skills you can gain competencies in welding, metal machining, maintenance and that are relevant to your current or intended employment. The course duration will vary depending on the training pathway agreed to between you, your employer and the TAFE college.

Certificate IV in Hospitality

Course code: SIT40416

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafs, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming. Possible job titles include: bar supervisor or team leader concierge duty manager food and beverage supervisor or team leader front office supervisor or team leader housekeeping supervisor or team leader gaming supervisor or team leader shift manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Wine Industry Operations

Course code: FDF30411

This qualification supersedes and is equivalent to FDF30403 Certificate III in Food Processing (Wine). This qualification covers the following wine industry operational areas: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. Testamur issued for this qualification are to be titled Certificate III in Wine Industry Operations. An additional descriptor in brackets after the qualification title e.g. FDF30411 Certificate III in Wine Industry Operations (Cellar Operations) may be added by a Registered Training Organisation (RTO). Any additional descriptor should reflect a minimum selection of at least nine (9) specialist units from one of the following unit groups: - bottling and packaging; - cellar door sales; - cellar operations; - laboratory; - warehousing; - wine grape growing. Job Roles The FDF30411 Certificate III in Wine Industry Operations targets those performing production related roles that require an application of wine industry specific skill and knowledge, including some technical and problem solving ability. This qualification caters for specialised and multi-skilled outcomes and roles that include supervisory or team leader functions within an environment which may include wine grape growing, cellar operations, bottling and packaging, warehousing, laboratory and cellar door sales. Those performing a purely warehousing role in the wine production industry should consider the TLI31610 Certificate III in Warehousing Operations. Those performing a purely laboratory operations role in the wine production industry should consider the MSL30109 Certificate III in Laboratory Skills. Those performing a purely cellar door role in the wine production industry should consider the SIT30707 Certificate III in Hospitality. Additional qualification advice Units selected from other Training Packages must be relevant to the work outcome, local industry req

Certificate III in Accounts Administration

Course code: FNS30315

This qualification reflects the job roles of employees with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions and producing reports. They apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Licensing/Regulatory Information No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to FNS Implementation Guide Companion Volume for guidance on requirements.

Certificate III in Hospitality

Course code: SIT30616

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafs, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming. Possible job titles include: - espresso coffee machine operator - food and beverage attendant - front desk receptionist - front office assistant - function attendant - function host - gaming attendant - guest service agent - housekeeper - restaurant host - senior bar attendant - waiter. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Advanced Diploma of Travel and Tourism Management

Course code: SIT60116

This qualification reflects the role of senior managers with advanced operational skills who use a broad range of travel or tourism skills, combined with specialised managerial skills and substantial knowledge of industry operations, to coordinate travel or tourism operations. They operate with significant autonomy and are responsible for making strategic business management and operational decisions. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include: account manager business development manager director of groups and incentives director of marketing director of product development operations manager director of sales general manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Certificate III in Floristry

Course code: SFL30115

This qualification reflects the role of skilled florists who use a range of well-developed floristry skills to design, construct and sell a diverse range of floristry products. These individuals have sound knowledge of construction techniques and floristry design elements and principles. Using discretion and judgement, they work with some independence and under limited supervision. They may provide technical advice and support to team members. This qualification provides a pathway to work as a florist in a diversity of floristry industry business types including retail floristry shops, studios and online floristry businesses. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Statement of Attainment in SEO (Search Engine Optimisation)

Course code: 900-80281V01

The rapid evolution of digital media and online selling has driven enormous growth and created new job opportunities and avenues for workers across a range of industries. SEO has become widely adopted as an online marketing strategy because of its effectiveness. The ability to manage SEO, increase traffic to a web site, build customer visits and sales and enhance user experiences is a skillset that is much required in today's online environment. This fully subsidised program is a practical hands on short course where you will learn the fundamentals of effective search engine optimisation for websites. Successful students will receive a Statement of Attainment in SEO (Search Engine Optimisation) Fundamentals and complete 3 units of competency: 1. BSBEBU401 Review and Maintain a Website. 2. BSBMKG525 Design effective web search responses. 3. BSBMKG524 Design effective user experiences.

Certificate III in Aquaculture

Course code: SFI30111

This qualification specifies the competencies relevant to an individual working in the aquaculture sector of the seafood industry in the capacity of a skilled worker or leading hand. The qualification will have application for people working: for companies providing contract specialist services for aquaculture operations in hatcheries and nurseries in live post-harvest holding facilities, such as processing plants, wholesalers or transporters in pet shops, public aquaria, zoos or other facilities with aquatic animals on aquaculture farms or fishout/put-and-take operations. Job roles An individual operating at this level will have a broad range of well-developed skills and the ability to adapt and transfer skills to new activities. That person will have some responsibility for decision making and may coordinate some team activities. Their duties may include: installing or constructing stock culture or holding structures and other allied structures maintaining the culture or holding environment by: treating and disposing of effluent and wastes monitoring environmental conditions maintaining water quality overseeing stock-related activities, such as: feeding, handling, harvesting and controlling predators, pests and diseases responsibility for: operating high technology water treatment components implementing emergency procedures implementing occupational health and safety policies and guidelines. Duties may vary between aquaculture and aquatic holding enterprises. Job role titles may include: autonomous farm attendant junior technician leading hand senior shop hand shift or team leader supervisor work foreman.

Diploma of Event Management

Course code: SIT50316

This qualification reflects the role of individuals who use a broad range of event-related skills and sound knowledge of event management processes to coordinate event operations. They operate independently and make operational event management decisions. Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries, including the tourism and travel, hospitality, sport, cultural, and community sectors. The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both. Possible job titles include: conference coordinator event or exhibition coordinator event or exhibition planner event sales coordinator function coordinator in-house meetings coordinator meetings coordinator staging coordinator venue coordinator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Statement of Attainment in Search Engine Optimisation and User Experience

Course code: 900-80259V01

The rapid evolution of digital media and online selling has driven enormous growth and created new job opportunities and avenues for workers across a range of industries. SEO has become widely adopted as an online marketing strategy because of its effectiveness. The ability to manage SEO, increase traffic to a site, build customer visits and sales and enhance user experiences is a skillset that is much required in today’s online environment. This fully subsidised program is a practical hands on short course where you will learn the fundamentals of effective search engine optimisation and user experience design. You will develop strategies and tactics on how to research, implement, optimise, test and evaluate search and user experience. This short course will ensure you have the leading edge with market trends and developments in this very exciting fast moving area of digital marketing that affects the everyday online customer experience. You will complete 3 units of competency: 1. BSBMKG525 Design effective web search responses. 2. BSBMKG524 Design effective user experiences. 3. BSBMKG507 Interpret market trends and developments. Successful students are invited to continue onto BSB52415 Diploma of Marketing & Communication.

Advanced Diploma of Electrical - Engineering

Course code: UEE62211

Before you enrol in this course you must contact the campus or campuses of your choice for details of information sessions and other procedures that may apply. Compulsory attendance at an information session may apply. This course is for those working as engineering technologists in an electrical engineering environment. You will learn how to design and validate/evaluate electrical equipment and systems, manage risk, estimate and manage projects and provide technical advice /sales. The course also teaches you the ethical and responsible application of mathematics, science, engineering techniques, Standards and Codes of Practice, engineering design practices, supervision and management of physical, human and financial resources in engineering. This course meets the national Electrical Regulatory Authorities Council (ERAC) requirements for an unrestricted 'Electrician's License'. Learners meeting these requirements within this course will be eligible to apply for a Certificate III in Electrotechnology - Electrician qualification upon successful completion of the necessary core, prerequisite and elective units. The Certificate III in Electrotechnology - Electrician qualification meets PART of the requirements for issue of a 'Qualified Supervisors Certificate - Electrician' issued by NSW Fair Trading, which permits the holder to work unsupervised on low voltage fixed wiring and equipment and to directly supervise others undertaking this work. The Certificate III in Electrotechnology - Electrician qualification meets PART of the requirements for issue of a 'Qualified Supervisors Certificate - Electrician' issued by NSW Fair Trading, which permits the holder to work unsupervised on low voltage fixed wiring and equipment and to directly supervise others undertaking this work.

TAFE Statement in ASCIS - Examiner - Light Vehicles

Course code: 168-10203V01

This course is for trade qualified and licensed automotive light vehicle mechanics who wish to become an Authorised Examiner under the Authorised Safety Check Inspection Scheme (ASCIS - formally known as Pink Slip) administered by Roads and Maritime Services of NSW. The course is open to light and heavy vehicle mechanics who are qualified and licensed and have a current APPROVAL FOR TRAINING letter issued by Roads and Maritime. The Authorised ASCIS Examiner is responsible for ensuring registered vehicles meet road vehicle safety standards by carrying out an inspection of light vehicles, motorcycles and light trailers. They issue inspection certificates that are commonly used by vehicle owners for registration renewal, to clear defect notices and to facilitate the sale of the vehicle, as well as other reasons. Successful completion of this course enables your authority as an Authorised Examiner under the Authorised Safety Check Inspection Scheme. The course is delivered in a classroom and workshop environment at a TAFE college near you and includes 10 hours of face to face instruction designed to address the requirements of the Authorised Examiner role. The course covers your legal and compliance requirements and your role as a public official; the tools and test equipment required to thoroughly carryout inspection; inspection processes and workflows; Safety Check Standards and application of the Reasons for Rejection; light vehicle, motorcycle and light trailer specific inspection requirements; accessing and completing forms and using online reporting systems. Class attendance is required to complete this course. The course is delivered face to face at multiple locations across NSW and is managed from TAFE NSW Wollongong.

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What job opportunities could a sales or retail course lead to?

A sales and retail course can lead to a number of job opportunities, from selling products as a sales assistant to selling business to business in an office environment.

Qualifications in retail and sales can lead to a job as a sales representative, team leader, customer service assistant or a visual merchandise manager. The average weekly salary for a sales representative is $1,264.

Whether you're just starting out in your sales and retail career, want to gain more qualifications, add to your previous experience, or simply broaden your horizons, TAFE NSW offers a wide variety of courses at a number of levels to suit you.

TAFE courses in the area include Retail, Retail Management, Small Business Management, Signage, Visual Merchandising, Travel and Tourism Management and Automotive Sales.