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CAPE - Sales and Retail - FAQ
Frequently Asked Questions
A career in sales and retail could be for you If you enjoy interacting with and helping customers, improving their experience as well as working as part of a team.
The skills developed in retail are transferrable across all industries and include problem solving, effective communication and working well under pressure.
Whether you’re already working in the industry, considering a traineeship to strengthen your skills, or if you’re looking to improve your sales manager leadership skills, getting qualified with TAFE NSW opens doors to a rewarding sales and retail career.
TAFE NSW offers you a range of sales and retail courses, from short courses to Diploma level study.
You could also choose to add an extra string to your sales bow and perfect your customer service skill set with the Certificate III in Customer Engagement.
Depending on the course you choose, our retail and retail management courses will teach you to:
- Hire, manage, train and supervise staff
- Position a business to operate at a profit
- Manage inventory
- Develop your e-commerce capability
- Provide exceptional customer service
- Strengthen your sales technique and point of sale (POS) operation
Our sales training courses will teach you:
- Sales manager leadership skills
- How to build strong business networks
- Convert and retain customers
- Secure sales solutions
- To profile your markets and audience including global markets
- How to plan sales prospects
Graduates of our retail and retail management courses go on to careers such as:
- Information services officer
- Customer service officer
- Senior customer service representative
- Client contact officer
Sales graduates go on to rewarding careers as:
- Sales agents
- Sales account assistants
- Sales representatives
You can launch your career in sales with the Certificate III in Retail, which prepares you for roles as a sales assistant, customer service representative or retail supervisor.
From there you can progress to the diploma courses to refine your expertise and strengthen your management skills.
Retail is the second highest employer in Australia and will always be an industry in-demand whether in bricks and mortar stores or online.
In Australia1, online spend reaching 10% of total retail sales in 2018, with Australians spending $27.5 billion buying goods online. With more spending through eCommerce, there are even more opportunities for employment in retail and sales.
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What job opportunities could a sales or retail course lead to?
Qualifications in retail and sales can lead to a job as a sales representative, team leader, customer service assistant or a visual merchandise manager.
Whether you’re just starting out in the retail & sales industry or keen to broaden your horizons, TAFE NSW courses in retail management and customer services are able to provide you with the skills you need to excel in the retail environments. These courses consist of:
Gain the understanding of the dynamic world of retail management and services through our course materials in daily store operations, retail technology, product information communication. You’ll learn the must-have skills to deliver on organisational expectations.
If you enjoy building and maintaining high quality customer interactions in the sales industry, this is the course for you. Sharpen your skills, enhance your knowledge with our sales training courses in business sales, customer engagement and retail management and get ready to step into the industry.
Use your strong creativity & styling skills to delve into the setup of visual displays of products or services in retail settings. Our courses are created to give you the skills and knowledge you need to build appealing displays for various purposes from new product introduction to promotional events.