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Retail careers embrace everything from presentation to communication, and combine technology with management skills. TAFE NSW retail courses always focus on industry needs and are taught by retailing experts.

Certificate III in Retail Services (SIR30216) online options available

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Certificate III in Retail (SIR30216) online options available

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Certificate II in Retail Services (SIR20216) online options available

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online study available

Chart your TAFE NSW course to sales career success. Our teachers are business and sales experts, and courses are nationally recognised and constantly updated to reflect what the industry needs tomorrow.

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Like a creative career related to styling? Present a seamless customer experience through window displays and retail environments. Style your own VM career.

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CAPE - Sales and Retail - FAQ

Frequently Asked Questions

A career in sales and retail could be for you If you enjoy interacting with and helping customers, improving their experience as well as working as part of a team.

The skills developed in retail are transferrable across all industries and include problem solving, effective communication and working well under pressure.

Whether you’re already working in the industry, considering a traineeship to strengthen your skills, or if you’re looking to improve your sales manager leadership skills, getting qualified with TAFE NSW opens doors to a rewarding sales and retail career.

TAFE NSW offers you a range of sales and retail courses, from short courses to Diploma level study.

Climb to the top of retail management ladder with the Certificate IV in Retail Management, or hone your sales skills with the Certificate IV in Business Sales.

You could also choose to add an extra string to your sales bow and perfect your customer service skill set with the Certificate III in Customer Engagement.

Depending on the course you choose, our retail and retail management courses will teach you to:

  • Hire, manage, train and supervise staff
  • Position a business to operate at a profit
  • Manage inventory
  • Develop your e-commerce capability
  • Provide exceptional customer service
  • Strengthen your sales technique and point of sale (POS) operation

Our sales training courses will teach you:

  • Sales manager leadership skills
  • How to build strong business networks
  • Convert and retain customers
  • Secure sales solutions
  • To profile your markets and audience including global markets
  • How to plan sales prospects

Graduates of our retail and retail management courses go on to careers such as:

  • Information services officer
  • Customer service officer
  • Senior customer service representative
  • Client contact officer

Sales graduates go on to rewarding careers as:

  • Sales agents
  • Sales account assistants
  • Sales representatives

You can launch your career in sales with the Certificate III in Retail, which prepares you for roles as a sales assistant, customer service representative or retail supervisor.

Or you can begin your retail career with the Certificate III in Retail and move on to the Certificate IV in Retail Management to operate at management level.

From there you can progress to the diploma courses to refine your expertise and strengthen your management skills.

Retail is the second highest employer in Australia and will always be an industry in-demand whether in bricks and mortar stores or online.

In Australia1, online spend reaching 10% of total retail sales in 2018, with Australians spending $27.5 billion buying goods online. With more spending through eCommerce, there are even more opportunities for employment in retail and sales.

1 https://auspost.com.au/content/dam/auspost_corp/media/documents/inside-australian-online-shopping-ecommerce-report.pdf

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What job opportunities could a sales or retail course lead to?

Qualifications in retail and sales can lead to a job as a sales representative, team leader, customer service assistant or a visual merchandise manager.

Whether you’re just starting out in the retail & sales industry or keen to broaden your horizons, TAFE NSW courses in retail management and customer services are able to provide you with the skills you need to excel in the retail environments. These courses consist of:

Retail
Gain the understanding of the dynamic world of retail management and services through our course materials in daily store operations, retail technology, product information communication. You’ll learn the must-have skills to deliver on organisational expectations.

Sales
If you enjoy building and maintaining high quality customer interactions in the sales industry, this is the course for you. Sharpen your skills, enhance your knowledge with our sales training courses in business sales, customer engagement and retail management and get ready to step into the industry.

Visual Merchandising
Use your strong creativity & styling skills to delve into the setup of visual displays of products or services in retail settings. Our courses are created to give you the skills and knowledge you need to build appealing displays for various purposes from new product introduction to promotional events.