Travel and tourism courses

Certificate III in Tourism

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered. Possible job titles include: - adventure tourism guide - attendant or senior ride operator in an attraction or theme park - booking agent - cellar door salesperson and guide in a winery - customer service agent - guide and salesperson in an Indigenous cultural centre - inbound tour coordinator - marine tourism guide or dive tour operator - museum attendant - operations consultant for a tour operator - reservations sales agent - sales consultant - visitor information officer. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Certificate IV in Travel and Tourism

This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses. Possible job titles include: - account coordinator - assistant manager - marketing coordinator - operations supervisor - product coordinator - promotions officer - reservations sales or call centre supervisor - senior operations coordinator - senior or supervisory retail consultant - sales coordinator - sales executive. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Diploma of Travel and Tourism Management

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include: inbound groups manager inbound sales manager incentives manager tour operations manager marketing manager product development manager reservations manager travel agency manager sales manager visitor information centre manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Advanced Diploma of Travel and Tourism Management

This qualification reflects the role of senior managers with advanced operational skills who use a broad range of travel or tourism skills, combined with specialised managerial skills and substantial knowledge of industry operations, to coordinate travel or tourism operations. They operate with significant autonomy and are responsible for making strategic business management and operational decisions. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include: account manager business development manager director of groups and incentives director of marketing director of product development operations manager director of sales general manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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TAFE Plus Statement in IATA Travel and Tourism Consultant

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations. Upon completing this course you will have the skills to: • Identify and provide advice on popular destination countries • Advise on modes of transportation, accommodation, and tour products • Apply IATA resolutions to your travel business and activities • Prospect new and existing customers and counter sales objections • Construct complex itineraries and manage changes to ticketed journeys

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Statement of Attainment in Inbound Operations

This Statement of Attainment in Inbound Operations course will provide you with the skills and knowledge to be successful in applying for a job in a Tourism enterprise focused on inbound operations. You will learn how to research data, understand distribution channels, prepare quotations for export markets, process documentation for the client and industry and gain a good knowledge and understanding of Australian inbound destinations.

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TAFE Plus Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing in Amadeus

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators • Airline ticket agents • Call center and customer contact agents

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Certificate III in Aviation (Ground Operations and Service)

This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles. Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions. Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations. Occupations may include: Baggage Operations Customer Service Operations Flight Dispatch Operations Ground Operations Ramp Operations.

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Statement of Attainment in Visitor Information Services

A set of skills to equip individuals to service the information needs of visitors to the local area. No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

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Certificate III in Travel

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Work could be undertaken in an office, shopfront, or online or mobile environment. Possible job titles include: call centre sales agent corporate consultant cruise consultant customer service agent domestic travel consultant incentive coordinator international travel consultant mobile travel consultant online travel consultant reservations sales agent wholesale consultant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Statement of Attainment in (Sabre) Use a Computerised Reservations or Operations System

This Statement of Attainment in (Sabre) Use a Computerised Reservations or Operations System provides the skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities. It is suitable for frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.

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Statement of Attainment in International Airfares and CRS

This skill set in International Airfares and CRS provides the skills necessary to use a computerised reservations or operations system (Galileo or Sabre) to create, maintain and administer bookings for a range of products and services. It also provides the skills necessary to create flight itineraries and construct normal and promotional international airfares. It requires the ability to interpret flight information and conditions applicable to specific and special fares and to construct airfares that meet customer needs in accordance with International Air Transport Association (IATA) regulations.

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TAFE Plus Statement in IATA Social Media for Travel Industry

This “how to” eLearning course is designed for travel professionals and highlights how to implement marketing activities through the four major social networking sites: Facebook, Twitter, YouTube and LinkedIn. You will learn essential theory about the role social media plays in the travel industry and, most importantly, how to implement social media strategies that can increase business opportunities. Upon completing this course you will have the skills to: • Describe the different definitions and applications used in Social Media • Define the benefits of Social Media in the business environment • Explain how various travel sectors use Social Media • Design a practical company blog and Social Networking page • Create a Social Media campaign for your business This course is recommended for: • Travel marketing specialists • Travel agents and tour operators • Event planners and managers • Travel industry business development and sales managers

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Certificate II in Aviation (Ground Operations and Service)

This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles. Individuals working at this level will apply knowledge and skills to demonstrate autonomy and limited judgement in structured and stable aviation operating contexts within narrow parameters. Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions. Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations. Occupations may include: * Baggage Handler * Customer Service * Ground Operations * Ramp Operator

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Statement of Attainment in (Galileo) Use a Computerised Reservations or Operations System

This Statement of Attainment in (Galileo) Use a Computerised Reservations or Operations System provides the skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities. It is suitable for frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.

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TAFE Plus Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing in Galileo

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators. • Airline ticket agents. • Call center and customer contact agents.

Course Information

TAFE Plus Statement in IATA Selling and Managing Airline Reservations and Travel in Amadeus

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators • Airline ticket agents • Call center and customer contact agents

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TAFE Statement in Travel Agent Basics

This course is delivered completely online.

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Statement of Attainment in Event Coordination

This skill set is for individuals working in administrative roles where event coordination is sometimes required. A set of fundamental skills to equip individuals to work in event coordination. No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality and events in the SIT Tourism, Travel and Hospitality Training Package.

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Statement of Attainment in Food Handling

A set of skills to equip individuals for work in food handling to ensure food safety. Pathways Information Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package. Licensing/Regulatory Information Certification requirements apply at a state and territory level to individuals involved in food handling. Certification in some States relies on the achievement of SITXFSA001 Use hygienic practices for food safety. Food safety legislative and knowledge requirements may differ across borders. Those developing training to support the unit must consult the relevant state or territory food safety authority to determine any accreditation arrangements for courses, trainers and assessors.

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Statement of Attainment in Food Safety Supervision

A set of skills to equip individuals in hygienic practices and handling food safely during the storage, preparation, display, service, and disposal of food. Pathways Information Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package. Licensing/Regulatory Information Certification requirements apply at a state and territory level to individuals involved in food handling or supervision. Certification in some States relies on the achievement of SITXFSA001 Use hygienic practices for food safety and SITXFSA002 Participate in safe food handling practices. Food safety legislative and knowledge requirements may differ across borders. Those developing training to support the SITXFSA001 and SITXFSA002 units must consult the relevant state or territory food safety authority to determine any accreditation arrangements for courses, trainers and assessors.

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Statement of Attainment in Responsible Service of Alcohol

A set of skills to equip individuals for serving alcohol responsibly. Pathways Information Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package. Licensing/Regulatory Information Certification requirements apply at a state and territory level to individuals involved in the sale, service and promotional service of alcohol in licenced premises. Certification in some States relies on the achievement of SITHFAB002 Provide responsible service of alcohol. Responsible service of alcohol (RSA) legislative and knowledge requirements differ across borders. Those developing training to support the RSA unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

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Certificate III in Rural Operations

This qualification provides an occupational outcome in agriculture, horticulture and conservation land management and at least one and up to four other related industries. Depending on the units selected individuals will be able to seek employment not only in rural industries but also other industry sectors, such as local government, tourism, hospitality, transport, construction, information technology and metals. Industry expects individuals with this qualification to perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. This qualification is suitable for an Australian Apprenticeship. No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.

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TAFE Plus Statement in IATA Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo)

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators • Airline ticket agents • Call center and customer contact agents

Course Information

TAFE Plus Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing in Sabre

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators • Airline ticket agents • Call center and customer contact agents

Course Information

TAFE Plus Statement in IATA Selling and Managing Airline Reservations and Travel in Sabre (SMART Sabre)

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system. Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry. This course is recommended for: • Travel agents and tour operators • Airline ticket agents • Call center and customer contact agents

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Certificate II in Rural Operations

This qualification provides an occupational outcome for industries and agencies in rural and regional Australia. Depending on the units selected individuals can be employed not only in rural industries but also other rural and regional sectors, such as local government, tourism, hospitality, transport, construction, community services, information technology and metals. Industry expects individuals with this qualification to carry out routine tasks under general supervision and exercise limited autonomy with some accountability for their own work. This qualification is suitable for an Australian Apprenticeship. No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.

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Diploma of Interpreting (Cantonese-English)

This qualification covers the competencies required to interpret from a source language to a target language, in general dialogue and monologue settings where the interpreter is able to physically control the discourse to assist retention and recall. In a general setting the context is usually broad and routine, the content or complexity of the situation can usually be predicted and planned for. There are typically two or a few participants, to whom the interpreter has physical and visual access. The Diploma of Interpreting prepares interpreters for work typically in the community and business domains, including sectors such as general health, welfare and community services, educational and social contexts, and tourism. As well as interactions such as initial police interviews, over the counter interviews in customer and community information services, non-complex disability assistance, and other informal business and workplace interactions. The interpreting takes place where miscommunication or the consequences of errors in communicative intent can be readily managed through consultation and preparation, and where there are opportunities for error correction. No licensing, legislative or certification requirements apply to this qualification at the time of publication. Additional qualification advice Where a SITXLAN unit is chosen from Group A, the resultant testamur must be titled: Diploma of Interpreting (LOTE-English of chosen SITXLAN unit) e.g. Diploma of Interpreting (Cantonese-English). Where PSPTIS044 is chosen from Group A, the resultant testamur must be titled: Diploma of Interpreting (LOTE-English). Additionally, the following wording may be added: This qualification was assessed in (language). Where SITXLAN3128 is chosen from Group A, the resultant testamur must be titled: Diploma of Interpreting (Australian Indigenous languages-English). Additionally, the following wording may be added: This qualification was assessed in (language).

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Certificate III in Events

This qualification reflects the role of individuals who use a range of well-developed events administration or operational skills and knowledge to complete event-related work activities. Using discretion and judgement, they work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities. Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors. The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both. Possible job titles include: conference assistant event or exhibition administrative assistant event or exhibition assistant event or exhibition operations assistant functions assistant in-house meetings assistant junior event or exhibition coordinator logistics assistant meetings assistant venue assistant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Advanced Diploma of Event Management

This qualification reflects the role of individuals operating at a senior level who use a wide range of specialised managerial skills and substantial knowledge of event management processes to conceive, plan and stage events. They operate with significant autonomy and are responsible for making strategic business and event management decisions. Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries, including the tourism and travel, hospitality, sport, cultural, and community sectors. The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged, or a combination of both. Possible job titles include: conference manager event director event producer event or exhibition manager functions manager in-house meetings manager meetings manager project manager venue manager. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Diploma of Event Management

This qualification reflects the role of individuals who use a broad range of event-related skills and sound knowledge of event management processes to coordinate event operations. They operate independently and make operational event management decisions. Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries, including the tourism and travel, hospitality, sport, cultural, and community sectors. The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both. Possible job titles include: conference coordinator event or exhibition coordinator event or exhibition planner event sales coordinator function coordinator in-house meetings coordinator meetings coordinator staging coordinator venue coordinator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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