FAQs

All students are required to have a USI, before their enrolment is confirmed. If you have not created your USI and are intending to study, you should create your free USI now. Get more information by visiting usi.gov.au. You will need to have proof of your identity to complete the process. Once you have a USI you will have a secure online record of your nationally recognised training which you can access anytime and anywhere. If you have any questions, or need assistance creating your USI, please contact TAFE Digital by phone or chat.

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum software specifications for your course are:

  • Microsoft Office or equivalent
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Up-to-date internet browser

You don't have to be a computer whiz to succeed in online learning, but you should be comfortable typing, using the internet and email, chatting to your teachers or others online, reading course content online, using common software and performing other basic tasks.

Minimum specifications for your computer are:

  • Microsoft Windows XP, or later, or Mac OS X or above

You may also need access to:

  • A printer/scanner to print and scan documents for uploading.
  • A smart phone or digital video so that you can video practical tasks for some courses.

If you are having trouble accessing your course resources or navigating the TAFE Digital website after enrolling, you should contact one of our Customer Help Officers. They are available Monday to Thursday 8am to 8pm and 8am to 5pm on Fridays.

If your query is specific to a unit you are studying and requires a subject matter expert, you should contact your unit facilitator. Their contact details are located on every unit. You should make contact via email. If you require over the phone support and appointment can be requested.

OTEN helpline: 131 241

TAFENow helpline: 1300 823 366

TAFE Digital has teamed up with the national service Studiosity, which was formerly called YourTutor, to offer students live online help with things like essay and report writing, study skills and referencing. You can make contact with a tutor from 3pm to 11pm Sunday to Friday, via your Moodle course page or drop off a writing file and receive feedback in less than 24 hours.

This service is additional to the specific subject help that your unit facilitator can provide.

You can combine work and study as a trainee. There are several ways to gain a traineeship:

Approach employers you would like to work for directly and let them know of your availability for a traineeship. You can telephone, email or visit them.

You should also approach large employer or group training organisations that you know offer traineeships (or example large energy companies a government transport company like rail or bus).

Look for job vacancies in your local and state newspapers as well as on major job boards.

Many people get traineeship offers from employers they are already doing a part-time job for.

Once you enrol you will work from the learning platform of our website. Your course information will tell you what assessment events you are required to and provide instructions on how to upload them so your assessor gets them. If you are asked to send video or audio evidence for an assessment you can upload it to YouTube, Vimeo or DropBox and just upload the URL to the course website so we know where to look.
Your teacher/assessor will provide feedback on your assessment event and will let you know if you have met the requirements. If you have not met the requirements, you will have one extra attempt to resubmit your assessment and get it to the required standard to become competent in this unit. If you do not succeed in your second attempt a fee may be charged for an assessor to mark your third submission.
Before considering a change it is best to discuss your options with TAFE Digital’s Educational Support Officers who may be able to arrange additional support for your studies. If your course is available at a TAFE NSW campus you may be able to transfer. Please contact the customer contact centre.
You must apply for a visa extension directly with the Department of Immigration and Border Protection. TAFE Digital can provide you with a Confirmation of Enrolment (COE) once you’ve enrolled in a course as proof of your student status, but is unable to assist with your visa application.

If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

  • IELTS - Overall score of 5.5
  • TOEFL - One of the following: 530 (paper), 197 (computer), 71 (internet)
  • Evidence of 12 months in English-speaking employment - Testimonial or statutory declaration