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CASE STUDY

Montefiore

When Montefiore wanted to further upskill its leaders and equip them with the necessary skills to performance manage their own team, they chose TAFE Enterprise

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Montefiore and TAFE Enterprise – managing performance in aged care

Montefiore's vision is to be the leader in the field of aged care, and to develop, implement and promote best practice in all aspects of aged care. In order to realise their vision, they partnered with TAFE Enterprise to help develop their leadership teams to address specific business needs.

The Challenge

Montefiore wanted to further upskill its leaders and equip them with the necessary skills to performance manage their own team(s), as well as develop confidence around having difficult conversations.

TAFE Enterprise delivered

Because TAFE Enterprise understand business and, more importantly, listened to Montefiore’s needs, we:

  • Delivered a Statement of Attainment in Managing Performance that targeted specific staff vulnerabilities and operational environments of the Aged Care sector;
  • Arranged face-to-face training for 45 employees over two days, at two Montefiore locations;
  • Produced a comprehensive and practical program, using real life examples taken from within the business;
  • Developed practical strategies relating to conflict resolution and the provision of constructive and timely feedback;
  • Provided training in industrial relations legislation and how it pertains to their industrial instrument.

The result

Participants have acquired the necessary skills to proactively handle difficult and contentious situations in a confident, constructive and timely manner.

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