The Star Entertainment Group | TAFE Enterprise - TAFE NSW
The Star Entertainment Group
When The Star Entertainment Group wanted their Hospitality employees to shine, they turned to TAFE Enterprise to provide the polish for future recruits
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The Star Entertainment Group and TAFE Enterprise – a shining combination
The Star Entertainment Group identified skills shortages in their industry and saw an opportunity to retrain their staff. But they needed a customised training program that filled their specific needs, as well as one that was flexible enough to fit in with business needs.
The Challenge
- Create a specialised training program that addressed a serious industry skills shortage
- Give students the skills and confidence to progress their career, while also creating pathways into senior positions in an industry with a traditionally high staff turnover
- Tailor training so that it could lead to a nationally recognised qualification
TAFE Enterprise delivered
Because TAFE Enterprise understands business and, more importantly, listened to The Star’s needs, we:
- Launched the innovative Sydney School of Hospitality Excellence - International Hospitality Service Program
- Addressed skill shortages in silver-service, food and beverage matching, and wine, beer and spirit selection
- Delivered a program in learning blocks that suited different workplace’s operational needs
- Delivered Masterclasses taught by relevant industry experts
- Provided industry contacts, experience, knowledge and expertise that gave students the skills and confidence needed to succeed in the industry
Results
- Participants graduated from the course with 6-star skills and experience, ready to start work in the industry
- Students were offered employment in prestigious hotel organisations following completion of the program
- Continuation of the program at Certificate IV level in 2018 to increase employability skills
Testimonial
Matt Bekier, Managing Director and CEO - The Star Entertainment Group
TAFE Enterprise continues to assist us ... by creating flexible, customised training programs that produce skilled, dedicated employees across many facets of our organisation.
98% satisfaction rating amongst NSW businesses
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The future naturally rasies many questions:
- Which skills and expertise will we need in the future?
- What will be needed to power the nation’s emerging industries and to remain globally competitive?
- Where will skill shortages appear throughout key Australian industries?
- And how do we bridge this gap to lessen the impact on our economic growth?
And our report has the answers.