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The Star Entertainment Group Case Study

When The Star Entertainment Group wanted their Hospitality employees to shine, they turned to TAFE Enterprise to provide the polish for future recruits

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The Star Entertainment Group and TAFE Enterprise – a shining combination

When The Star Entertainment Group identified skills shortages within the industry, they turned to TAFE Enterprise to help address the issue by developing a customised, flexible training program.

The Challenge

  • Create a specialised training program that addressed a serious industry skills shortage
  • Give students the skills and confidence to progress their career, while also creating pathways into senior positions in an industry with a traditionally high staff turnover
  • Tailor training so that it could lead to a nationally recognised qualification

TAFE Enterprise delivered

Because TAFE Enterprise understands business and, more importantly, listened to The Star’s needs, we:

  • Launched the innovative Sydney School of Hospitality Excellence - International Hospitality Service Program
  • Addressed skill shortages in silver-service, food and beverage matching, and wine, beer and spirit selection
  • Delivered a program in learning blocks that suited different workplace’s operational needs
  • Delivered Masterclasses taught by relevant industry experts
  • Provided industry contacts, experience, knowledge and expertise that gave students the skills and confidence needed to succeed in the industry

Results

  • Participants graduated from the course with 6-star skills and experience, ready to start work in the industry.
  • Students were offered employment in prestigious hotel organisations following completion of the program.
  • Continuation of the program at Certificate IV level in 2018 to increase employability skills.
Innovative
Expert
Customised

Testimonial

Matt Bekier, Managing Director and CEO - The Star Entertainment Group

Tourism is a huge growth opportunity for Australia and for us as a company. It also presents our next generations with a genuine and rewarding career path in a sector on an upward trajectory. What we need to create are pathways and employment opportunities that allow us to retain existing employees, cultivate leaders, and recruit passionate, committed people to our industry. TAFE Enterprise continues to assist us in doing just that - by creating flexible, customised training programs that produce skilled, dedicated employees across many facets of our organisation.

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