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The Evolution of Skills in Transport and Logistics

The ongoing desire to transport goods faster and cheaper will lead to the rapid introduction of automation and other new technologies into the Transport and Logistics sector, reshaping its workforce in ways never seen before. New roles will emerge, some will disappear, and many existing roles will blend with each other and grow more complex, requiring enhancements to existing skills.

The 'Evolution of Skills in Transport and Logistics: Thought Leadership Report' offers a pragmatic exploration of workforce transformation. Because while change is inevitable, how an organisation responds will determine their future success.


"Organisations that don't invest in skills now are in danger of being left behind"

Richard Whetton - Head of Fulfilment, Catch Group


Current state

While transports and logistics has traditionally been a business-to-business sector, changing customer requirements are leading many organisations to become customer-facing, and hence requiring upskilling of workers into customer service.

The introduction of digital systems and processes is driving the need for greater digital literacy across the entire workforce, especially as automation leads workers to move from hands-on tasks to systems management roles.

Increasing complexity in supply chains is creating demand for systems thinking and problem-solving skills to enable workers and managers to quickly identify and resolve issues.

Future skills

The introduction of autonomous vehicle technology will free workers to perform new tasks such as remote piloting and vehicle management, supply chain administration, and equipment servicing , with each of these roles requiring significant reskilling in fields such as electronics, engineering and systems management on top of their current domain expertise.

The introduction of warehouse automation and the need to fulfil orders in faster timeframes will lead to the reskilling of the existing workforce in technical skills for managing these automated systems.

The introduction of artificial intelligence and machine learning into logistics management will create greater demand for specialists skills in these fields, while the increasing use of Blockchain technology to improve traceability in supply chains will also raise the need for systems architecture and software skills.


Identify existing staff with domain expertise who are suitable for retraining in both new technical competencies and systems management roles.

Examine the potential for hiring in technical expertise in fields such as predictive analytics and artificial intelligence for reskilling in Transport and Logistics scenarios.

Begin working now with all staff to lift digital literacy and create pathways for workers in manual roles to develop skills in new roles such as systems management or drone piloting, using eLearning platforms.