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Student Rights and Responsibilities

Know your rights and responsibilities and what you can expect from TAFE NSW.

Happy students working as a team

Know your rights and responsibilities  and what you can expect from TAFE NSW

Know your rights and responsibilities

TAFE NSW students have rights and  responsibilities which they need to be aware of. When you begin a TAFE NSW  course you will be advised of these, and you will be provided with a student  guide that provides further information.

TAFE NSW students have responsibilities in work placement.

TAFE NSW Enrolment Information

For enrolment information see: TAFE NSW Enrolment Information.

Student Privacy and Enrolment Notices

As a TAFE NSW student, you must acknowledge and accept that it is a condition of your enrolment that you abide by all TAFE NSW policies and procedures, and where relevant, adhere to  the entitlement and eligibility criteria of Smart & Skilled, and  that you have read, understand and agree to the following:

Management of Risk of Harm to Students and Staff

TAFE NSW is required by law to ensure  the health and safety of students, staff and visitors on our premises. In order  to meet these legal obligations it is necessary for us to access and manage any  known risk of violent behaviour. If you have a history of violence that may  suggest that you could pose a current risk of any type to TAFE students, staff  and/or visitors it is a condition of your enrolment to advise the Campus  Manager, a TAFE Counsellor or your Head Teacher prior to attending your first  class.

For this purposes 'violence' is not  restricted to physical acts.

  • It includes any behaviour that seriously interferes with the physical or  psychological safety and wellbeing of others such as:
  • actual violence to any person
  • possession of or use of a weapon or any item with the intention to cause  harm or injury to others
  • threats of violence or intimidation of others
  • suspension or expulsion from any school or educational institution for  violent aggressive behaviour.

TAFE NSW is committed to offering  vocational education and training to the entire community. Following your advice of a potential risk, we will carry out an assessment of the current risk  and, if necessary, provide support and a management plan. Only in exceptional circumstances will a risk assessment lead to exclusion from enrolment.

It is our aim to provide an appropriate, safe environment to suit every learner's need and maximise your success in your studies.

Student - Smart & Skilled Consent

I understand and agree that personal  information (information or an opinion about me), collected from me, (my parent  or guardian) such as my name, Unique Student Identifier, date of birth, contact  details, training outcomes and performance, or sensitive personal information (including my ethnicity or health information) (together Personal Information) collected by TAFE NSW may be disclosed to the Department of Industry, Skills and Regional Development (Department).
The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.

The above government agencies may use  my Personal Information for any purpose relating to the exercise of their  government functions, including but not limited to the evaluation and  assessment of my training, the determination of my eligibility to receive  subsidised training or for any fee exemptions or concessions. My Personal  Information may also be disclosed to other third parties if required by law.

I consent to the collection, use and  disclosure of my Personal Information in the manner outlined above.

I also acknowledge and agree that the  Department may contact me by telephone email or post during or after I have  ceased subsidised training with TAFE NSW for the purposes of evaluating  and assessing my subsidised training.

Note: if under 18 years of age at the  time of giving consent, then the consent of your guardian is required.

Student – Consent for access to Information

I consent and authorise TAFE NSW and  the Department of Human Services (Centrelink) or Department of Veterans'  Affairs for the release of information on the current status of my Entitlement solely in order to confirm and validate my eligibility for fee exemption or fee concession on enrolment into training subsidised by the NSW Government or  identified TAFE NSW qualifications.

Student – TAFE NSW Privacy Notice

Information collected by TAFE NSW during  a student's enrolment and attendance will be used for the purposes of your course enrolment, learning and student records administration, identification,  communication, state and national reporting, program monitoring, evaluation and  surveys. Student information will be held securely and disposed of securely  when no longer needed. The information may be disclosed to the Department of  Human Services (Centrelink), the Department of Veterans' Affairs, the  Department of Education and Training, the Department of Industry, Innovation  and Science, the Department of Immigration and Border Protection, Transport for  NSW, Training Services NSW, the Australian Skills Quality Authority, the  Tertiary Education Quality and Standards Agency, the Universities Admission  Centre, Board of Studies Teaching and Educational Standards NSW and the  National Centre for Vocational Education Research.

In order to meet the requirements of  Registered Training Organisations under the Apprenticeships and Traineeships  Act 2001, apprentice and trainee information is provided to employers,  Australian Apprenticeship Centres and Training Services NSW (or the relevant  State Training Authority).

Consumer protection

TAFE NSW has a reputation as a safe,  progressive and dynamic place to study. TAFE NSW aims to provide an environment to support quality vocational education and training to benefit individuals, industry, business and the wider community.

As a TAFE NSW student you have the  right to:

  • expect that the education and training will be consistent with the  Australian Skills Quality Authority (ASQA) regulations and Smart and Skilled  Contract requirements
  • be informed about personal information that is collected about you and  the right to review and correct that information
  • access to TAFE NSW feedback and complaints handling process.

With rights come responsibilities and as a student in TAFE NSW your responsibilities include:

  • providing true, accurate and complete information to TAFE NSW
  • behaving in a responsible and ethical manner.

Learner Portal

All students have the right to access  their study records. TAFE NSW provides an internet service for students to view  their study records within their current location of study, via the Learner  Portal.

In the Learner Portal you may:

  • view your current and past study records and results
  • check and update your current contact details
  • request an official TAFE NSW transcript of your results
  • view notifications from your college, such as notifications of your next  schedule fee payments as well as a history of your fee payments
  • view notifications of calendar information, such as the schedules for  TAFE NSW final examinations.

To log on  to the Learner Portal (opens new window), you need the username and password issued  to you when you enrolled. Contact your campus if you are unsure.

TAFE NSW will send notifications and reminders to your email account.

Making a complaint

If you have a problem with, or  complaint about TAFE NSW, you can report it to any TAFE NSW employee. They will  record your concerns so they can be dealt with confidentially and promptly. TAFE  NSW welcomes complaints made via the online feedback form (opens new window).  You may also submit your complaint on a Suggestion or Complaints Form,  available from teaching and administration staff, or online via your TAFE  Region website while TAFE NSW is in the process of implementing a One TAFE  approach to complaints management.

If you are enrolled in a Smart and  Skilled qualification and if your issue cannot be resolved at the TAFE Region,  you can also contact the Smart and  Skilled Customer Support Centre (opens new window) to seek assistance, ask for advice,  make a complaint or provide feedback. You can do this by phone on 1300 772 104,  or in person at a State Training  Services Centre (opens new window).

For more information see TAFE NSW Complaint Management Policy

Privacy and personal information

When you enrol at TAFE NSW, the  collection, storage, use and disclosure of any personal information you provide  is protected under the Privacy and Personal Information Protection Act 1998.  Any health information you provided is protected under the Health Records and  Information Privacy Act 2002.

Government Information (Public  Access) Act (GIPA Act)

The GIPA Act gives you the right to  request access to documents held by most government agencies, including TAFE NSW.  Some documents may be informally available; others will require a formal  application to be made.

For more information call the  Department's Information Access Unit on (02) 9561 8159 or see How  to access information on the Department's website.

Protection of children and young people

In line with NSW Government  legislation, TAFE NSW is committed to promoting the safety, welfare and  wellbeing of children and young people (defined legally as people under 18  years of age) whether they are students, apprentices or trainees in schools,  colleges, workplaces or programs conducted by TAFE NSW or under the auspices of  TAFE NSW.

TAFE NSW employees are required, by  law and/or by departmental policy, to report children and young people  suspected to be at risk of significant harm to Community Services within the  NSW Department of Human Services under the procedures for "Keep Them Safe:  a Shared Approach to Child Wellbeing".

Anti-discrimination

Discrimination means treating someone  unfairly or less favourably than another person or group because of a  characteristic specified under anti-discrimination or human rights legislation.
Discrimination is against the law. It  is unlawful to discriminate against people on the grounds of:

  • age (including compulsory retirement)
  • carers' responsibilities (caring for or supporting some adults or  children)
  • disability (physical, intellectual, psychiatric, learning and sensory)  as well as infectious diseases and HIV/AIDS.

For more information: TAFE NSW policies