Policies and Procedures: Governance-legal-risk

Type: Policy
PD Number: WDCSG220170010
Status: TAFE WRITTEN DIRECTION

Summary
The aim of this policy is to provide guidance for managing complaints made to TAFE NSW and to ensure that complaints are managed in a prompt, fair, consistent and thorough manner. A complaint is defined as an expression of dissatisfaction made to TAFE NSW where a response or resolution is explicitly or implicitly expected or required by legislation.
Document Type
Policy

File Link
Complaint Management Policy [WDCSG220170010]

Replaces Document
NA

Manual/ Other Written Directions
Complaint Management Procedure [WDCSG320170010] Managing Unreasonable Conduct by Complainants [WDCSG320170011]

Supporting Business Tools
Process Map Complaints Management Project 

Author Branch and Contact Details
Complaints Referral Specialist E: Nicholas.Race2@tafensw.edu.au

Functional Group
Governance Legal and Risk

Applies to
TAFE NSW students and employees

Last modified: 2018-01-18 14:22:08

Type: Policy
PD Number: 01
Status: TAFE POLICY

TAFE NSW Delegations Manual 

The Delegations Manual is an integral part of the TAFE NSW corporate governance framework and is the one-stop-shop for TAFE NSW’s policy on delegations. It also sets out delegations for relevant TAFE NSW roles and the conditions under which our people can exercise the delegations granted to these roles.

All of our people must comply with the Delegations Manual.

Printing the Delegations Manual

The Delegations Manual can be printed however please be aware that it’s uncontrolled when printed.

Please remember that it’s your responsibility to ensure you have the right delegation for your area at the time you approve or sign something.

FAQs

We’ve received some great questions from our people and we’ve collated them for everyone to use. You can access the FAQs here.

Thanks to all of you who have asked questions about delegations and if you have a question, please email us on delegations@tafensw.edu.au.

 

Last modified: 2017-11-29 16:14:16

Type: Manual
PD Number: WDCSG17501
Status: TAFE WRITTEN DIRECTION

Summary
The purpose of this Enterprise Risk Management Manual is to outline TAFE NSW’s enterprise risk management framework to ensure a consistent approach for identifying, analysing, evaluating, treating, reporting and escalating risks.  This Manual will help risk owners develop and maintain their risk register in a manner that is uniform with the TAFE NSW enterprise risk management framework.

Document Type
Manual  

File Link
Enterprise Risk Management Manual [WDCSG17501]

Replaces Document
Risk Management policies, procedures and manuals that have previously been available on regional intranets.

Other Written Directions
Enterprise Risk Management Policy [WDCSG17216] 

Supporting Business  Tools
Process maps

WD Contact
Head of Risk
E: clare.kitcher@tafensw.edu.au 

Group
Corporate Services  

Applies to
All Employees of TAFE NSW including contingent workers.    

Last modified: 2018-01-18 14:37:03

Type: Guidelines
PD Number: WDCOF620000001
Status: DEC TAFE POLICY UNDER REVIEW

Summary
The Privacy Code of Practice was developed by the Department of Education and Training (DET) in December 2000 as required under the Privacy and Personal Information Protection Act 1998 (PPIPA).

The Privacy Code of Practice is to guide departmental staff in deciding whether or how information is to be provided or collected from parents, guardians and caregivers.

 

File Link Privacy Code of Practice
File Size 16 KB
Document Type Guideline
Document Number WDGOF620000001
Publication Date 22 December 2000
Author Branch Governance, Legal and Risk Unit
Branch Contract 02 9212 8768
Replaces Doc. No NA
Review Date 22 December 2017
Manual/ other WDGOF620140001
File No TBC
Status Active – under Review
History View document history
Functional Group Governance & Corporate Compliance
Applies to All staff
Distributed to All Staff
Audience All Staff, students and community
Last modified: 2018-01-08 15:34:49

Type: Guidelines
PD Number: WDCOF620140001
Status: DEC TAFE POLICY UNDER REVIEW

Summary
The Privacy Management Plan was developed by the Department of Education and Communities (DEC) in March 2014 as required under the Privacy and Personal Information Protection Act 1998 (PPIPA).

The Privacy Management Plan describes how DEC is compliant with PPIPA and the Health Records and Information Privacy Act 2002 (HRIPA).

 

File Link Privacy Management Plan
File Size 553KB
Document Type Guideline
Document Number WDCOF620140001
Publication Date 01 March 2014
Author Branch Governance, Legal and Risk
Branch Contract 02 9212 8768
Replaces Doc. No NA
Review Date 01 March 2018
Manual/ other WDCOF620000001
File No TBC
Status Active – under Review
History View document history
Functional Group Governance & Corporate Compliance
Applies to All staff
Distributed to All staff
Audience All Staff
Last modified: 2018-01-08 15:35:51

Type: Policy
PD Number: WDCSG220170011
Status: TAFE POLICY

The purpose of this Policy, together with the Public Interest Disclosures (PID) Procedure, is to provide guidance and instruction to everyone working in or for TAFE NSW, on how to report wrongdoing, including those that qualify for protection under the Public Interest Disclosures (PID) Act 1994 (NSW). It explains the responsibilities of TAFE NSW and the reporter in processing these reports fairly, according to legislation and in line with the public interest.

Document Type
Policy

File link
Public Interest Disclosure Internal Reporting Policy [WDCSG22010011]

Replaces
PD20020019

Manual/ Other Written Directions
Public Interest Disclosure Procedure [WDCSG320170012]

Author Branch and Contact Details
Audit and Risk Manager (02) 9217 3023

Functional Group
Corporate Services

Applies to
All staff

Last modified: 2018-01-08 12:08:12

Type: Policy
PD Number: PD/2005/0284/V03
Status: TAFE POLICY UNDER REVIEW

A planned, coordinated set of corporate policies, procedures and systems to manage the records of the Department in compliance with State records legislation and in accordance with the Department’s own business needs.

 

  1. Policy statement

1.1 Records management program

1.1.1

The records management program is to consist of a planned, coordinated set of corporate policies, procedures and systems to manage the records of the department in compliance with State Records legislation and in accordance with the department’s own business needs.

1.2 The Department’s records

  • must be created as evidence of business activity,
  • must relate to the functions and activities of the department,
  • must be created for and remain the property of the department,
  • must be captured as soon as possible after creation or receipt,
  • must be secured and maintained in a records management system in compliance with corporate policies and procedures,
  • must be able to be located when needed,
  • may also include drafts, working papers etc. as set out in the Records Management Manual.

1.3 Departmental records held by contracted service providers

1.3.1

Custody of departmental records may pass to a contracted service provider through outsourcing or any other arrangement, or records may be created by a contracted service provider which are or will be needed:

  • to ensure that the contract is performed to expectations,
  • to enable operations to continue at the end of the contract,
  • to establish the rights, entitlements or obligations of the state or an individual, or
  • for use in ongoing research.

1.3.2

Contractual requirements must be in place to ensure that the records remain the property of the department. The records must be subject to departmental record keeping requirements incorporating privacy, security and access, and be disposed of in accordance with departmental policy and with the department’s consent, or be returned to the department upon expiry of the contract or on demand by the department.

  1. Audience and applicability

2.1

This policy applies to all the staff, contractors and consultants of the department.

2.2

This policy applies to all departmental business, and concerns all records which are created, received, captured, used, stored and/or disposed of in the conduct of official business whatever their format and medium.

2.3

Electronic records are thus part of the scope of this policy. The department is progressively implementing a full Electronic Document and Records Management System (EDRMS) in compliance with State Records’ Standard on Digital Recordkeeping. Business areas which have not yet fully implemented EDRMS should where appropriate, print hard copies of electronic records and place them on an official file until EDRMS implementation can be completed.

  1. Context

3.1

The Department must comply with all relevant legislation, standards and other mandatory requirements relating to records management. In accordance with obligations under the State Records Act 1998, the department will implement a corporate records management program to comply with standards issued by State Records.

3.2

The requirements of the State Records Act also apply to departmental records transferred to a contracted service provider.

  1. Responsibilities and delegations

4.1

Roles and responsibilities for records management, minimum requirements, corporate standards and best practice guidelines as detailed in the Records Management Manual, shall apply to all departmental officers.

  1. Monitoring, evaluation and reporting requirements

5.1

Senior managers across the department are responsible for monitoring and reporting on records management activity and compliance with policy and procedural requirements on an annual basis

  1. Contact – General Enquiries

TafeRecords@tafensw.edu.au 

Last modified: 2017-12-21 16:25:07

Type: Procedure
PD Number: PD
Status: TAFE POLICY UNDER REVIEW

Summary
This Procedure supports the Gifts and Benefits Policy [WDP&S201630001] providing information for staff on decision making when dealing with gifts and benefits and to describe the transparent processes to ensure that the integrity and independence of the individual and Technical and Further Education Commission (TAFE NSW) is not compromised.

 

File Link Register of Gifts and Benefits Procedure
File Size 194KB
Document Type Procedure
Document Number WDP&S420160001
Publication Date 08 January 2016
Author Branch Audit and Risk Unit
Branch Contract 02 9217 4362
Replaces Doc. No PD20040020
Review Date 08 January 2019
Manual/ other WDP&S320160001, WDP&S420160002, WDP&S620160001
File No TBC
Status Active
History View document history
Functional Group People & Safety
Applies to All staff
Distributed to All staff
Audience All Staff
Last modified: 2018-01-11 13:39:11

Type: Guidelines
PD Number: PD20110429
Status: TAFE POLICY

Implementation Document Summary

Implementation Document

TMF Certificate of Currency – TAFE NSW

Description

TAFE NSW is a member of the NSW Treasury Managed Fund (TMF) which provides insurance for staff, and also students undertaking training and assessment in the workplace.

Document type

Guideline

Associated Policy

Insurance Cover for Students Undertaking Training and Assessment in the Workplace Policy – TAFE NSW

Applicability

TAFE NSW staff, and students undertaking training and assessment in the workplace

Document Contact

TAFE NSW Education and Training Group

Manager, Quality Services Unit

Phone 9266 8153.

Last Updated

2015-07-07

Last modified: 2017-12-20 17:00:13

Type: Policy
PD Number: WDCSG17201
Status: TAFE WRITTEN DIRECTION

Summary
Clear written direction is essential to the good governance of a business.  Written direction is an important means of recording corporate knowledge and implementing continuous improvement. TAFE NSW written direction includes policies, procedures, guidelines and manuals.

Document Type
Policy

File Link
Written Direction Policy [WDCSG17201]

Replaces Document
NA

Other Written Directions
Written Direction Procedure [WDCSG17301]

Supporting Business Tools
Process Map WD Toolkit

Author Branch and Contact Details
Head of Governance & Corporate Compliance Governance, Legal and Risk wd@tafensw.edu.au

Group
Corporate Services

Applies to
All staff

Last modified: 2018-01-18 14:25:00