Automotive Sales (Specialising in Replacement Parts and Accessories)

Qualification Certificate II (NRT)
Course number 17399
National Code AUR21105
Training Package AUR05 - (AUR05) Automotive Industry Retail, Service and Repair
Program area Transport and Automotive  
Duration (nominal hours) 360
This course replaced 7066 - Automotive Sales-Replacement Parts & Accessories

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Course overview

Course Description

This course is for trainees or people that have entered into a relevant
training agreement.
You will learn how to deal with customers and identify replacement parts
and accessories. You will also learn how to operate retail equipment, sell
and merchandise products and maintain stock.

Career Opportunities

Successful completion of this course, with relevant work experiences, would
enable you to be employed in the automotive replacement parts and accessories
industry. With further study and experience you could become a skilled parts


If you have completed the Certificate I in Automotive (9001) you will be
eligible for advanced standing into this course.

Related Courses...

Industry Subgroup: Transport and Automotive

Locations & fees

TAFE NSW fees apply to offerings of this course at the following locations. Concessions or exemptions may apply for eligible students.

Year Half Year Fee Annual Fee
2014 $267 $534

You can sort by clicking column headings below or to sort by distance from you, enter your postcode.

Location Attendance Status Week Starting How to Enrol
Ultimo Part Time Day Available 03-Feb-2014 Enrol Now
Ultimo Flexible Delivery Available 03-Feb-2014 Enrol Now


Course structure

pdf icon Student Assessment Guide – Course

What you must do to complete the course

The course structure below shows what you must do to complete this course.
units/modules are arranged in groups and sometimes also in subgroups.
You must complete each group as specified as well as following the course
completion instructions.   If a course contains optional groups there will
statement at the top of the course indicating how many you must do.  At the
top of any group containing optional subgroups there will be a statement
saying how many you must do.
NOTE: The advice provided in this section should be used in conjunction
with the AUR05 v3.0 Automotive Industry Retail, Service and Repair
Training Package. The packaging rules provide critical advice on the
selection of elective units and prerequisite units. The AUR05 v3.0
Training Package may be accessed from
This course has been designed to reflect the packaging requirements for
AUR21105 Certificate II in Automotive Sales (Specialising in replacement
parts and accessories) within the Automotive Industry Retail, Service and
Repair Training Package (AUR05 version 3.0). The rules from the AUR05 v3.0
as follows:
To be awarded the Certificate II in Automotive Sales, competency must be
achieved in eighteen (18) units of competency.
- seven (7) core units of competency
- eleven (11) elective units of competency, as specified below.
- a minimum of eight (8) elective units of competency from Group A
- a maximum of three (3) elective units of competency from Group B, drawn
from any combination of:
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed
Training Packages and accredited courses, where those units are aligned to
Certificate II and III qualifications
- a maximum of two (2) elective units may be selected from units aligned to
Certificate III qualifications.
Where prerequisite units are identified they must be counted in the total
number of units required for completion of the qualification.
To satisfy the Training Package requirements, this TAFE NSW course has been
structured as follows:
A total of 18 units must be completed - 7 core plus 11 electives
Group 1 - Core Units
ALL units must be completed
Group 2 - Elective Units Listed in AUR21105
At least 8 units must be completed from this group as specified below. 
For the specialisation replacement parts and accessories, 6 units must be
completed from subgroup 1.
Subgroup 1 - Replacement parts and accessories. 6 units must be completed.
Subgroup 2 - Bicycles
Subgroup 3 - General mechanical
Subgroup 4 - Common
Subgroup 5 - Sales
Subgroup 6 - Materials handling/warehousing
Subgroup 7 - Purchasing/stock control
Group 3 - Group B Units Aligned to Certificate II and III from any Training
Package/Accredited Course.
Up to 3 units may be completed from this group.
Group 4 - BOS Modules/Units
Additional mandatory units required by the Board of Studies Industry
Curriculum Framework. All TVET students (including school based
apprentices and trainees) MUST complete this group ALONG with the other
mandatory units of competency specified by the Board of Studies Stage 6
Syllabus Automotive Curriculum Framework Part A (2007) Table 3 p.19. The
units of competency count towards the achievement of an AQF qualification.
For further detail on the mandatory units that MUST be studied refer
SECTION 6.1 - Delivery.
Students who require support to meet their learning goals may co-enrol in
the Learner Support course (TAFE Course Number 9999). Talk to your teacher
think you may require learner support.
As detailed in this Training Package qualification:
- a maximum of two (2) elective units may be selected from units aligned to
Certificate III qualifications.
Talk to your teacher and/or workplace trainer to ensure that your
combination of electives provides you with a suitable vocational outcome.
If you have completed other relevant training you may be eligible to have
units of competency from previous training counted towards completion for
this course. Talk to your teacher or workplace trainer if you think you
may be eligible for recognition for units previously completed.
Some units in this course may have prerequisites that must be completed in
a lower level qualification or selected as part of this course. Refer to
the Training Package or consult your teacher for information about
prerequisites to elective units.

Course Elective Completion:

At least 11 elective modules/units must be completed. These may be chosen from groups 2, 3

All module/units must be completed
Modules/Units Name Hrs National Module(s)
AURC270103A Apply safe working practices 12
AURC270421A Establish relations with customers 8
AURC270688A Work effectively with others 20
AURC270789A Communicate effectively in the workplace 16
AURC272003A Apply environmental regulations and best practice in a workplace or business 4
AURS241769A Sell product(s) 20
BSBCUS201A Deliver a service to customers 30
Subgroup 1 must be completed
At least 8 module/units must be completed
Only 6 module/units must be completed
Modules/Units Name Hrs National Module(s)
AURC251677A Use numbers in the workplace 12
AURS238127A Identify and select automotive parts and products 60
AURS241803A Apply legal requirements relating to product sales 20
BSBWOR204A Use business technology 20
SIRXICT001A Operate retail technology 20
TLIA1107C Package goods 22
Subgroup 2 BICYCLES
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURB211304B Assemble bicycles 10
AURB211305A Assemble box bicycle for retail sale 10
AURB212171A Service and repair bicycle mechanical braking systems 10
AURB212370B Service bicycle hydraulic braking systems 10
AURB214670B Service bicycle drivetrain systems 10
AURB215672A Service bicycle steering systems 10
AURB216672A Service bicycle suspension systems 10
AURB218168B Remove, repair and fit bicycle tyres 5
AURB218267A Service bicycle wheels and hubs 5
AURB232265B Fit and adjust bicycle accessories 10
AURB254380B Operate in a retail bicycle environment 8
AURB254401A Select and adjust bicycle to fit rider 5
AURB311401A Restore a bicycle 10
AURB312366B Repair bicycle hydraulic braking systems 10
AURB314666B Repair bicycle drivetrain systems 10
AURB315646A Repair/overhaul bicycle steering systems 10
AURB316646A Repair/overhaul bicycle suspension systems 10
AURB318207B Design and build bicycle wheels 10
AURB318267A Repair/overhaul bicycle wheels and hubs 10
AURB318301A Service electric power assist bicycles 10
AURB328267A Service and repair bicycle frames 10
AURB332301A Specify and select components for a custom bicycle 5
AURB354501A Provide mechanical support to cycling events 5
AURB354601A Conduct cycling proficiency training 8
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURC252103A Apply basic automotive troubleshooting processes 8
AURT200108A Carry out servicing operations 12
AURT225667A Use and maintain measuring equipment 20
AURT270278A Use and maintain workplace tools and equipment 30
AURT365130A Inspect vehicle systems and determine preferred repair action 8
AURT366108A Carry out diagnostic procedures 12
THCGTM12A Operate tractors, machinery and equipment 40
TLIC107C Drive vehicle 22
Subgroup 4 COMMON
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURC252327A Identify, clarify and resolve problems 20
AURC261314A Contribute to quality work outcomes 20
AURC270889A Communicate business information 20
AURC359350A Conduct information sessions 20
AURC361230A Inspect technical quality of work 20
BSBADM307B Organise schedules 15
BSBADM311A Maintain business resources 20
BSBCMN311B Maintain workplace safety 30
BSBFIA301A Maintain financial records 60
BSBFLM309C Support continuous improvement systems and processes 36
BSBFLM312C Contribute to team effectiveness 36
BSBINM301A Organise workplace information 20
BSBINN301A Promote innovation in a team environment 40
BSBITU301A Create and use databases 30
BSBITU305A Conduct online transactions 40
BSBSMB301A Investigate micro business opportunities 30
BSBWOR301A Organise personal work priorities and development 30
HLTFA301C Apply first aid 15
MSAENV272B Participate in environmentally sustainable work practices 20
SIRXFIN003A Produce financial reports 35
SIRXOHS002A Maintain store safety 35
SIRXRSK001A Minimise theft 10
SIRXRSK002A Maintain store security 20
Subgroup 5 SALES
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURC362807A Build customer relations 40
AURC363337A Maintain business image 20
AURS238150A Present stock and sales area 20
AURS238154A Provide information to customers on automotive refinishing products 40
AURS241303A Apply sales procedures 36
AURS241608A Carry out cash and/or credit/funds transfer transactions 20
AURS242621A Promote products and services 24
AURS252290A Process customer complaints 20
AURS338103A Apply automotive parts interpretation process 40
BSBCUS301A Deliver and monitor a service to customers 20
SIRRFSA001A Apply retail food safety practices 20
SIRRFSA002A Monitor food safety program 35
SIRRRPK003A Advise on fast food products 15
SIRXCCS001A Apply point-of-sale handling procedures 20
SIRXFIN001A Balance point-of-sale terminal 15
SIRXICT003A Operate retail information technology systems 35
SIRXMER001A Merchandise products 20
SIRXMER002A Coordinate merchandise presentation 35
SIRXSLS003A Coordinate sales performance 35
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURS239508A Carry out warehousing procedures 20
MSAPMSUP204A Pack products or materials 10
TLIA1907C Organise receival operations 22
TLID1007C Operate a forklift 22
TLILIC108A Licence to operate a forklift truck 40
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
AURS338216A Determine used motor vehicle stock requirements 20
AURS342369A Wholesale used motor vehicle stock 20
AURS344330A Inspect, appraise and purchase used motor vehicles to supplement stock for sale 16
SIRXINV001A Perform stock control procedures 20
SIRXINV002A Maintain and order stock 20
SIRXINV004A Buy merchandise 50
TLIA1207C Pick and process orders 20
TLIA1307C Receive goods 22
TLIA2007C Replenish stock 20
No more than 3 module/units may be completed
Modules/Units Name Hrs National Module(s)
AURE218670A Service, maintain or replace batteries 4
AURE218676A Test, service and charge batteries 12
AURE218708A Carry out repairs to single electrical circuits 24
BSBCMM201A Communicate in the workplace 20
You may choose modules/units from this group but they do not count towards
course completion
Modules/Units Name Hrs National Module(s)
17661A Automotive work placement 70
17661B Automotive industry induction 15
17661C Automotive systems and components 25
AURT100064A Remove and tag engine system components 18
AURT100308A Carry out workshop practice activities 23

Requirements to receive the qualification

To achieve qualification AUR21105 Certificate II in Automotive Sales
(Specialising in replacement parts and accessories) (TAFE NSW course 17399),
learners are required to complete 18 units of competency, comprising:
-  7 core units from Group 1
-  at least 8 elective units from Group 2
-  up to 3 elective units from Group 3
- a maximum of two (2) elective units may be selected from units aligned to
Certificate III qualifications.

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