Deliver and monitor a service to customers

Module/Unit BSBCUS301A
Program Area Business Finance and Culture

Module/Unit Purpose

On completion of this unit you should be able to use interpersonal skills and knowledge of customer needs to deliver a service to internal and external customers. You should also be able to review service delivery by evaluating customer satisfaction. Specifically you will be able to: 1. Identify customer needs 2. Deliver a service to customers 3. Monitor and report on service delivery

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