Coordinate implementation of customer service strategies

Module/Unit BSBCUS401A
Program Area Business Finance and Culture

Module/Unit Purpose

On completion of this unit you should be able to lead or work effectively in a team whose responsibility is to co-ordinate customer service strategies for an organisation. You should also be able to evaluate and review customer satisfaction, report the findings and make recommendations for improvement. Specifically you will be able to: Advise on customer service needs Support implementation of customer service strategies Evaluate and report on customer service

Student Recognition Guide

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TAFE NSW HIGHER EDUCATION