Employment Services

Qualification Certificate IV (NRT)
Course number 18183
National Code CHC42008
Training Package CHC08 - Community Services
Program area Community Services and Health  
Duration (nominal hours) 758
Availability: This course is no longer accepting new enrolments. However, a replacement course may be in development, and related courses may be proposed at some locations. Look for related courses and proposed locations on the Find a course page or check with your local campus for details of replacement or related courses.
 

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Course overview

Course Description

This qualification is for people who work to provide a range of services to
client and employers aimed at locating, securing and maintaining suitable
employment for clients.
 
You will learn skills required in locating, securing and maintaining
suitable employment for clients. Through this qualification you will
broaden your skills and knowledge base in the field of employment services.
 
REQUIREMENTS AND ADVICE FOR STUDENTS PARTICIPATING IN WORK PLACEMENT
 
Some or all of the following advice will apply to you, depending on your
course and the type of organisation where you will be undertaking work
placement.  

-    NSW HEALTH WORK PLACEMENT REQUIREMENTS AND ADVICE
 
National Criminal Record Check
Before you undertake clinical work placement in a NSW Health facility you
will be required to undertake a Criminal Record Check (CRC) to obtain a
National Police Certificate, either through a state or territory police
service or through the Australian Federal Police. If you have any criminal
records, you will be subject to a risk assessment and must obtain an
authority to undertake clinical placements from the NSW Health Department
of Health, Corporate Governance and Risk Management Branch.
 
You will only be exempt from undertaking a CRC if you are under 18 years
of age at the commencement of your course.
 
NSW Health Student Undertaking
In addition, you will be required to sign the NSW Health Student
Undertaking, agreeing to notify NSW Health if you are charged or convicted
of any criminal offence after the date of issue of your National Police
Certificate or during the completion of your course.
 
Volunteer/Student Declaration
Before commencing each clinical work placement in a NSW Health facility
you will be required to sign and provide a NSW Commission for Children and
Young People Volunteer/Student Declaration. This form declares that you
are not prohibited from working with children and young people.
 
Occupational Assessment, Screening and Vaccination against Infectious
Disease NSW Health also requires students to undertake Occupational
Assessment, Screening and Vaccination against Infectious Diseases. Before
commencing work placement you will have to provide NSW Health with your
Health Care Worker/Student Vaccination Record Card.
 
Please note that these requirements may take several months to complete
and you will be required to pay for your Criminal Record Check screening
and any necessary immunisations.
 
NSW Health Code of Conduct
Finally, before you undertake clinical work placement in a NSW Health
facility, you will be given the NSW Health Code of Conduct and be required
to sign a form stating that you have read and understood it.
 
For more information visit the NSW Health website at:
http://www.health.nsw.gov.au/  and type 'clinical placement' in search
area.  

-    AGED CARE WORK PLACEMENT REQUIREMENTS AND ADVICE
 
National Criminal Record Check
Before you undertake a work placement in a federally funded Aged Care
Facility (or NSW Health facility) you will be required to undertake a
Criminal Record Check (CRC) to obtain a National Police Certificate,
either through a state or territory police service or through the
Australian Federal Police.  

Anyone whose Police Certificate shows that they have been convicted of
murder or sexual assault, or convicted and sentenced to imprisonment for
any other form of assault, is not permitted to work within an aged care
service if they are reasonably likely to have access to care recipients.
For all other types of convictions and work roles, it is up to approved
providers to determine whether the individual is suitable to be hired or
to continue in their current roles.  

Students will only be exempt from undertaking a CRC if they are under the
age of 16 or full-time students under the age of 18 years.
 
Please note that these requirements may take several months to complete
and you will be required to pay for your Criminal Record Check screening
any necessary immunisations.
 
For more information visit the Department of Health and Ageing website at:
http://www.health.gov.au/internet/main/publishing.nsf/Content/Home
 
3   COMMUNITY AND CHILDREN'S SERVICES WORK PLACEMENT REQUIREMENTS AND
ADVICE  

Volunteer/Student Declaration
Before commencing each work placement where you will come into contact with
children, you will be required to sign and provide a NSW Commission for
Children and Young People Volunteer/Student Declaration. This form
declares that you are not prohibited from working with children and young
people.  

NSW Working with Children Check
Depending on the organisation's work placement policy and procedures, you
may also be required to complete a NSW Working with Children Check.
 
For more information visit the NSW Commission for Children and Young People
website at:
http://www.kids.nsw.gov.au/
 
-    STUDENT RESPONSIBILITIES IN WORK PLACEMENT
 
To help you understand your responsibilities in the workplace, you will be
given a Student Code of Conduct which indicates expected standards of
behaviour in the workplace. Students who have committed a breach of
discipline or who are assessed as presenting a significant risk to
themselves or others during work placement may be prevented from
undertaking or continuing work placement. This may mean they will not
complete the course. If you require any further information talk to your
teacher.  

-    STUDENT READINESS FOR WORK PLACEMENT
 
Generally, work placements will only occur after there has been a
reasonable amount of student/teacher contact. Wherever possible, an
assessment event will be undertaken by students to determine work
placement readiness. Based on the evidence provided, the teacher will form
a judgement as to the student's readiness to benefit from workplace
learning and perform workplace duties with:  

-    the required level of expertise
-    due regard to ethical conduct
"   avoidance of behaviour posing an unacceptable level of risk to
themselves,     workplace employer/employees or clients/customers,
including those in     circumstances of vulnerability.
 
If you require any further information about any work placement
requirements, talk to your teacher.
 

Student Responsibilities in Work Placement

In many TAFE NSW courses, some of the learning and assessment occurs in the
workplace or a simulated workplace. A simulated workplace is very similar to a
real workplace and may have clients, but is usually within a TAFE NSW campus.
 
TAFE NSW has a responsibility to protect members of the public (and the students
themselves) from being harmed by students taking part in workplace or simulated
workplace learning. If there is evidence that your skills or behaviour could
present a risk to yourself or other people in the workplace, you may not be
allowed to participate in a work placement, at least for a period of time.
 
To help you understand your responsibilities in the workplace, you will be given
a code of practice which indicates expected standards of behaviour. Your teacher
will explain to you and your workplace supervisor the range of duties for which
you have the skills and knowledge. You must not carry out duties other than
those indicated by your teacher.
 
You need to take particular care if workplace clients are people who may be in
vulnerable circumstances - for example, people who are frail, children, young
people, people with a disability or people who are receiving a type of service
which may put them in vulnerable circumstances (for example, massage therapy or
nursing care).
 
A NSW Commission for Children and Young People Volunteer/Student Declaration
must be signed by students in courses where contact will be made with children
and young people. This form declares that the student is not prohibited from
working with children and young people. In some circumstances students may be
required to undertake a criminal records check or a Working with Children Check.
Your teacher will give you more information about this.
 
Students who have committed a breach of discipline or who are assessed as
presenting a significant risk to themselves or others during work placement may
be prevented from undertaking or continuing further work placement. This may
mean they will not complete the course.
 
Your teacher or an enrolling officer can provide you with more information about
this policy. If you are unsure about whether it may prevent you from completing
a course you could discuss the matter with a staff member of TAFE NSW
Counselling and Career Services.

Career Opportunities

Occupational titles may include:
 
Client service officer
Employment consultant
Employment consultant- case manager
Employment consultant- employer marketing and liaison
Employment consultant- job placement
Employment consultant- training
Job search training assistant
Training and placement officer

Articulation

The qualification contains units of competency which are common to other
sectors. You will gain credit for these units if you choose to enrol in CHC08
qualifications for other sectors in community services.

Related Courses...


Industry Subgroup: Community Services and Health
untitled

Course structure

pdf icon Student Assessment Guide – Course
 

What you must do to complete the course

The course structure below shows what you must do to complete this course.
units/modules are arranged in groups and sometimes also in subgroups.
 
You must complete each group as specified as well as following the course
completion instructions.   If a course contains optional groups there will
statement at the top of the course indicating how many you must do.  At the
top of any group containing optional subgroups there will be a statement
saying how many you must do.
 
 
This course has been designed to reflect the packaging requirements for the
Certificate IV in Employment Services (CHC42008), under the Community
Services Training Package (CHC08 Version 3.0). The Community Services
Training Package Version 3.0 stat following rules for this qualification:
 
14 units must be selected for this qualification including:
- 7 compulsory units
- 7 elective units
 
A wide range of elective units is available, including:
 
- Group A electives which are recommended for culturally aware and
respectful practice
- Other relevant electives listed in CHC42008 and grouped to facilitate
selection for specific employment services work contexts
- Units of competency to address workplace requirements and packaged at the
level of this qualification or higher in Community Services and/or Health
Training Packages
- Where appropriate, to address workplace requirements, up to 2 units of
competency packaged at the level of this qualification or higher in other
relevant Training Packages or accredited courses where the details of
those courses are available on the NTIS or other public listing.
 
 
Note:
 
Where work involves a specific focus on both Aboriginal and/or Torres
Strait Islander and culturally diverse clients or communities, one or both
following electives is recommended:
- HLTHIR403C   Work effectively with culturally diverse clients and
co-workers - HLTHIR404D   Work effectively with Aboriginal and/or Torres
Strait Islander people
 
Relevant electives
Employers may specify that certain electives are required to address
specific workplace needs. Please refer to the Training Package, your
employer or teacher for recommended electives.
 
To satisfy the Training Package requirements, this TAFE NSW course has been
structured as follows:
 
Group 1 - Core Units
--------------------
All core units must be completed
 
Group 2 - Elective Units
------------------------
Seven elective units must be completed from this group.  This group
consists of 9 subgroups.
 
Subgroup 1: Group A Elective Units Recommended for Culturally Aware
Practice Subgroup 2: Other Relevant Elective Units Listed in CHC42008
Subgroup 3: Case Work Elective Units Listed in CHC42008
No more than one unit may be completed from this subgroup.
Subgroup 4: Service delivery Elective Units Listed in CHC42008
No more than one unit may be completed from this subgroup.
Subgroup 5: Recruitment Elective Units Listed in CHC42008
No more than one unit may be completed from this subgroup.
Subgroup 6: Career Planning Elective Units Listed in CHC42008
No more than one unit may be completed from this subgroup.
Subgroup 7: Assessment Elective Units Listed in CHC42008
No more than one unit may be completed from this subgroup.
Subgroup 8: Units at Certificate IV or Higher from CHC08 and/or HLT07
Subgroup 9: Units at Certificate IV or Higher from Any Other TP or
Accredited Course
No more than two units may be completed from this subgroup.
 
 
NOTES FOR STUDENTS
------------------
1. LEARNER SUPPORT
Students who require support to meet their learning goals may co-enrol in
the Learner Support course (TAFE Course Number 9999). Talk to your teacher
think you may require learner support.
 
2. SELECTION OF ELECTIVES
Talk to your teacher and/or workplace trainer, to ensure that your
combination of electives provides you with a suitable vocational outcome.
 
3. RECOGNITION
If you have completed other relevant training, you may be eligible to have
units of competency from previous training counted towards completion for
this course. Talk to your teacher or workplace trainer if you think you
may be eligible for recognition of units previously completed.
 
4. PREREQUISITE UNITS
Some units in this course may have prerequisites that must be completed in
lower level qualification, or selected as part of this course.
 
 

Course Elective Completion:

At least 7 elective modules/units must be completed. These may be chosen from group 2

 
Group 1 CORE UNITS
All module/units must be completed
Modules/Units Name Hrs National Module(s)
CHCCOM403A Use targeted communication skills to build relationships 60
CHCCS400B Work within a relevant legal and ethical framework 40
CHCES311B Work effectively in employment services 40
CHCES411A Collect, analyse and apply labour market information 80
CHCES415A Monitor and improve contracted employment services 60
CHCORG405D Maintain an effective work environment 48
HLTOHS300B Contribute to OHS processes 20
 
Group 2 ELECTIVE UNITS
Subgroups 3, 4, 5, 6, 7, 9 must be completed
At least 7 module/units must be completed
Subgroup 1 GROUP A ELECTIVE UNITS RECOM FOR CULTURALLY AWARE PRACTICE
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
HLTHIR403C Work effectively with culturally diverse clients and co-workers 30
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people 20
 
Subgroup 2 OTHER RELEVANT ELECTIVE UNITS LISTED IN CHC42008
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
BSBEMS401B Develop and implement business development strategies to expand client base 50
BSBEMS402B Develop and implement strategies to source and assess candidates 50
BSBEMS403B Develop and provide employment management services to candidates 40
BSBMKG413A Promote products and services 40
BSBPMG407A Apply risk management techniques 40
BSBREL402A Build client relationships and business networks 30
BSBWRK501A Develop, manage and review campaigns and projects 65
CHCAD401D Advocate for clients 40
CHCCAR501B Conduct career guidance interview 120
CHCCDP401B Deliver services consistent with a career development framework 75
CHCCDP403B Analyse and apply education and training information 45
CHCCDP501B Liaise with employers to promote flexible work arrangements 60
CHCCM402D Establish and monitor a case plan 60
CHCCS407B Operate referral procedures 30
CHCDIS301B Work effectively with people with a disability 40
CHCDIS408C Support people with disabilities as workers 40
CHCDIS409A Provide services to people with disabilities with complex needs 75
CHCDIS509D Maximise participation in work by people with disabilities 70
CHCES305B Monitor Australian Apprenticeships arrangements 40
CHCES402B Deliver Australian Apprenticeships services 70
CHCES404B Promote clients to employers 60
CHCES416A Plan and provide job search support 50
CHCGROUP403D Plan and conduct group activities 50
CHCICS402A Facilitate individualised plans 60
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively 40
CHCMH411A Work with people with mental health issues 40
CHCNET402A Establish and maintain effective networks 40
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health 40
CHCOHC402A Support clients and groups to learn practical aspects of oral health care 40
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues 40
CHCORG406B Supervise work 60
CHCORG529B Provide coaching and motivation 35
CHCYTH301E Work effectively with young people 40
HLTHIR403C Work effectively with culturally diverse clients and co-workers 30
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people 20
TAEDEL401A Plan, organise and deliver group-based learning 50
TAEDEL402A Plan, organise and facilitate learning in the workplace 35
 
Subgroup 3 CASE WORK ELECTIVE UNITS LISTED IN CHC42008
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
CHCCM401D Undertake case management 40
CHCCM404A Undertake case management for clients with complex needs 75
CHCCW503A Work intensively with clients 60
 
Subgroup 4 SERVICE DELIVERY ELECTIVE UNITS LISTED IN CHC42008
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
CHCCS412D Deliver and develop client services 60
CHCORG423B Maintain quality service delivery 50
 
Subgroup 5 RECRUITMENT ELECTIVE UNITS LISTED IN CHC42008
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
BSBEMS404B Manage the recruitment process for client organisations 60
CHCES304B Deliver recruitment services 40
 
Subgroup 6 CAREER PLANNING ELECTIVE UNITS LISTED IN CHC42008
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
CHCCDP402B Assist clients to plan and access career pathways 60
CHCES413A Develop and monitor employment plans with clients 60
 
Subgroup 7 ASSESSMENT ELECTIVE UNITS LISTED IN CHC42008
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
CHCCS500A Conduct complex assessment and referral 75
CHCICS403A Conduct individual assessment 50
 
Subgroup 8 UNITS AT CERTIFICATE IV OR HIGHER FROM CHC08 AND/OR HLT07
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
HLTFA402C Apply advanced first aid 24
 
Subgroup 9 UNITS AT CERT IV OR HIGHER FROM ANY TP OR ACCREDITED COURSE
No more than 2 module/units may be completed
Modules/Units Name Hrs National Module(s)
BSBPRO401A Develop product knowledge 20
BSBSUS201A Participate in environmentally sustainable work practices 20
 

Requirements to receive the qualification

To achieve qualification CHC42008 Certificate IV in Employment Services
(18183), learners are required to complete 14 units of competency, comprising:
-   7 compulsory units from Group 1
-   7 elective units from Group 2
 
 

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