Social Housing

Qualification Certificate IV (NRT)
Course number 18706
National Code CHC40908
Training Package CHC08 - Community Services
Program area Community Services and Health  
Duration (nominal hours) 718
This course replaced 9537 - Social Housing
Availability: This course is no longer accepting new enrolments. However, a replacement course may be in development, and related courses may be proposed at some locations. Look for related courses and proposed locations on the Find a course page or check with your local campus for details of replacement or related courses.
 

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Course overview

Course Description

This course is for people who work or want to work in the delivery of
social housing services, providing support to tenants, residents,
applicants and the community. Clients including persons experiencing
homelessness or are at risk of experiencing homelessness. The course is
also appropriate for policy workers in the non-government sector.
 
You will learn about providing housing and other services to clients,
client support and how to work with a range of community services. You
will also develop skills in managing tenancies, property marketing and
property maintenance.
 
ENROLLING IN FIRST AID UNITS OF COMPETENCY
 
If you are seeking to enrol in a First Aid unit of competency such as
HLTFA301B Apply first aid, you are advised that to complete the unit you
must be able to perform basic life support skills, for example control
bleeding and perform cardiopulmonary resuscitation (CPR). If you have a
disability that would prevent you from performing required basic life
support skills, you are advised that you will not be able to achieve the
unit of competency.  

REQUIREMENTS AND ADVICE FOR STUDENTS PARTICIPATING IN WORK PLACEMENT
 
Some or all of the following advice will apply to you, depending on your
course and the type of organisation where you will be undertaking work
placement.  

-    NSW HEALTH WORK PLACEMENT REQUIREMENTS AND ADVICE
 
National Criminal Record Check
Before you undertake clinical work placement in a NSW Health facility you
will be required to undertake a Criminal Record Check (CRC) to obtain a
National Police Certificate, either through a state or territory police
service or through the Australian Federal Police. If you have any criminal
records, you will be subject to a risk assessment and must obtain an
authority to undertake clinical placements from the NSW Health Department
of Health, Corporate Governance and Risk Management Branch.
 
You will only be exempt from undertaking a CRC if you are under 18 years
of age at the commencement of your course.
 
NSW Health Student Undertaking
In addition, you will be required to sign the NSW Health Student
Undertaking, agreeing to notify NSW Health if you are charged or convicted
of any criminal offence after the date of issue of your National Police
Certificate or during the completion of your course.
 
Volunteer/Student Declaration
Before commencing each clinical work placement in a NSW Health facility
you will be required to sign and provide a NSW Commission for Children and
Young People Volunteer/Student Declaration. This form declares that you
are not prohibited from working with children and young people.
 
Occupational Assessment, Screening and Vaccination against Infectious
Disease NSW Health also requires students to undertake Occupational
Assessment, Screening and Vaccination against Infectious Diseases. Before
commencing work placement you will have to provide NSW Health with your
Health Care Worker/Student Vaccination Record Card.
 
Please note that these requirements may take several months to complete
and you will be required to pay for your Criminal Record Check screening
and any necessary immunisations.
 
NSW Health Code of Conduct
Finally, before you undertake clinical work placement in a NSW Health
facility, you will be given the NSW Health Code of Conduct and be required
to sign a form stating that you have read and understood it.
 
For more information visit the NSW Health website at:
http://www.health.nsw.gov.au/  and type 'clinical placement' in search
area.  

-    AGED CARE WORK PLACEMENT REQUIREMENTS AND ADVICE
 
National Criminal Record Check
Before you undertake a work placement in a federally funded Aged Care
Facility (or NSW Health facility) you will be required to undertake a
Criminal Record Check (CRC) to obtain a National Police Certificate,
either through a state or territory police service or through the
Australian Federal Police.  

Anyone whose Police Certificate shows that they have been convicted of
murder or sexual assault, or convicted and sentenced to imprisonment for
any other form of assault, is not permitted to work within an aged care
service if they are reasonably likely to have access to care recipients.
For all other types of convictions and work roles, it is up to approved
providers to determine whether the individual is suitable to be hired or
to continue in their current roles.  

Students will only be exempt from undertaking a CRC if they are under the
age of 16 or full-time students under the age of 18 years.
 
Please note that these requirements may take several months to complete
and you will be required to pay for your Criminal Record Check screening
any necessary immunisations.
 
For more information visit the Department of Health and Ageing website at:
http://www.health.gov.au/internet/main/publishing.nsf/Content/Home
 
3   COMMUNITY AND CHILDREN'S SERVICES WORK PLACEMENT REQUIREMENTS AND
ADVICE  

Volunteer/Student Declaration
Before commencing each work placement where you will come into contact with
children, you will be required to sign and provide a NSW Commission for
Children and Young People Volunteer/Student Declaration. This form
declares that you are not prohibited from working with children and young
people.  

NSW Working with Children Check
Depending on the organisation's work placement policy and procedures, you
may also be required to complete a NSW Working with Children Check.
 
For more information visit the NSW Commission for Children and Young People
website at:
http://www.kids.nsw.gov.au/
 
-    STUDENT RESPONSIBILITIES IN WORK PLACEMENT
 
To help you understand your responsibilities in the workplace, you will be
given a Student Code of Conduct which indicates expected standards of
behaviour in the workplace. Students who have committed a breach of
discipline or who are assessed as presenting a significant risk to
themselves or others during work placement may be prevented from
undertaking or continuing work placement. This may mean they will not
complete the course. If you require any further information talk to your
teacher.  

-    STUDENT READINESS FOR WORK PLACEMENT
 
Generally, work placements will only occur after there has been a
reasonable amount of student/teacher contact. Wherever possible, an
assessment event will be undertaken by students to determine work
placement readiness. Based on the evidence provided, the teacher will form
a judgement as to the student's readiness to benefit from workplace
learning and perform workplace duties with:  

-    the required level of expertise
-    due regard to ethical conduct
"   avoidance of behaviour posing an unacceptable level of risk to
themselves,     workplace employer/employees or clients/customers,
including those in     vulnerable circumstances.
 
If you require any further information about any work placement
requirements, talk to your teacher.
 

Student Responsibilities in Work Placement

In many TAFE NSW courses, some of the learning and assessment occurs in the
workplace or a simulated workplace. A simulated workplace is very similar to a
real workplace and may have clients, but is usually within a TAFE NSW campus.
 
TAFE NSW has a responsibility to protect members of the public (and the students
themselves) from being harmed by students taking part in workplace or simulated
workplace learning. If there is evidence that your skills or behaviour could
present a risk to yourself or other people in the workplace, you may not be
allowed to participate in a work placement, at least for a period of time.
 
To help you understand your responsibilities in the workplace, you will be given
a code of practice which indicates expected standards of behaviour. Your teacher
will explain to you and your workplace supervisor the range of duties for which
you have the skills and knowledge. You must not carry out duties other than
those indicated by your teacher.
 
You need to take particular care if workplace clients are people who may be in
vulnerable circumstances - for example, people who are frail, children, young
people, people with a disability or people who are receiving a type of service
which may put them in vulnerable circumstances (for example, massage therapy or
nursing care).
 
A NSW Commission for Children and Young People Volunteer/Student Declaration
must be signed by students in courses where contact will be made with children
and young people. This form declares that the student is not prohibited from
working with children and young people. In some circumstances students may be
required to undertake a criminal records check or a Working with Children Check.
Your teacher will give you more information about this.
 
Students who have committed a breach of discipline or who are assessed as
presenting a significant risk to themselves or others during work placement may
be prevented from undertaking or continuing further work placement. This may
mean they will not complete the course.
 
Your teacher or an enrolling officer can provide you with more information about
this policy. If you are unsure about whether it may prevent you from completing
a course you could discuss the matter with a staff member of TAFE NSW
Counselling and Career Services.

Career Opportunities

Community housing worker, housing services officer, Aboriginal and/or Torres
Strait Islander housing worker, tenancy worker, property worker, housing
manager.

Articulation

When you finish this course you can apply for advanced standing in a range of
CHC08 Certificate IV and Diploma courses in community services including
community welfare work, youth work, mental health, disabilities and alcohol and
other drug work. You may also be eligible for more advanced study outside
TAFE NSW.

Related Courses...


Industry Subgroup: Community Services and Health
untitled

Course structure

pdf icon Student Assessment Guide – Course
 

What you must do to complete the course

The course structure below shows what you must do to complete this course.
units/modules are arranged in groups and sometimes also in subgroups.
 
You must complete each group as specified as well as following the course
completion instructions.   If a course contains optional groups there will
statement at the top of the course indicating how many you must do.  At the
top of any group containing optional subgroups there will be a statement
saying how many you must do.
 
 
This course has been designed to reflect the packaging requirements for
Certificate IV in Social Housing (CHC40908), under the Community Services
Training Package (CHC08 version 3.0). The Community Services Training
Package states the following rules:
 
Packaging Rules
===============
15 units are required for award of this qualification including:
 
- 10 core units
- 5 elective units
 
A wide range of elective units is available, including:
 
- Group A elective which is recommended for culturally aware and respectful
practice
- Group B electives which are recommended for Board members
- Other relevant electives listed in CHC40908
- Units of competency to address workplace requirements and packaged at the
level of this qualification or higher in Community Services and/or Health
Training Pacakges
- Where appropriate, to address workplace requirements, up to 3 units of
competency packaged at the level of this qualification or higher in other
relevant Training Packages or accredited courses where the details of those
courses are available on the NTIS or other public listing
 
The importance of culturally aware and respectful practice
----------------------------------------------------------
All workers undertaking social housing work need foundation knowledge to
inform their work with Aboriginal and/or Torres Strait Islander clients
and co-workers and with clients and co-workers from culturally and
linguistically diverse and assessment of this qualification. Specific
guidelines for assessment of this aspect of competency are provided in the
Services Training Package.
 
Other relevant electives
------------------------
Electives are to be selected in line with specified Packaging Rules. The
following grouping of relevant electives is provided to facilitate
selection and does not necessarily reflect workplace requirements.
Electives may be selected from one or more groups. Employers may specify
that certain electives are required to address specific workplace needs.
 
To satisfy the Training Package requirements, this TAFE NSW course has been
structured as follows:
 
Group 1 - Compulsory Units
--------------------------
All ten (10) units must be completed
 
Group 2 - Elective Units
------------------------
Five (5) units must be completed from the following subgroups:
 
Subgroup 1 Group A electives (Culturally aware and respectful practice)
Subgroup 2 Group B electives (Board members)
The following electives are recommended for members of Boards and
for people involved in managing housing services on a volunteer
basis. One of the following 2 units:
 
BSBGOV401A Implement Board member responsibilites, or
SRXGOV001B Participate as a member of an effective Board of an
organisation, and
BSBADM502B Manage meetings
BSBRSK401A Identify risk and apply management processes
RTD4912A   Contribute to association governance
Subgroup 3 Other relevant electives
Subgroup 4 Other relevant electives where no more than 1 may be selected
Subgroup 5 Elective units packaged at the level of this qualification or
higher in other relevant Training Packages or accrdtied courses
where the details of those courses are available on the National
Register or other public listing.
Up to three (3) units may be completed from this subgroup.
 
 
NOTES FOR STUDENTS
------------------
 
1. LEARNER SUPPORT
Students who require support to meet their learning goals may co-enrol in
the Learner Support course (TAFE Course Number 9999). Talk to your teacher
think you may require learner support.
 
2. SELECTION OF ELECTIVES
Talk to your teacher and/or workplace trainer, to ensure that your
combination of electives provides you with a suitable vocational outcome.
 
3. RECOGNITION
If you have completed other relevant training, you may be eligible to have
units of competency from previous training counted towards completion for
this course. Talk to your teacher or workplace trainer if you think you
may be eligible for recognition of units previously completed.
 
4. PREREQUISITE UNITS
Some units in this course have prerequisites that must be completed in a
lower level qualification, or selected as part of this course. The table
below summarises this information:
 
Unit                 Prerequisite
CHCAD505A            CHCLEG411A
 
 

Course Elective Completion:

At least 5 elective modules/units must be completed. These may be chosen from group 2

 
Group 1 COMPULSORY UNITS
All module/units must be completed
Modules/Units Name Hrs National Module(s)
CHCCH301B Work effectively in social housing 40
CHCCH410A Manage and maintain tenancy agreements and services 85
CHCCH427A Work effectively with people experiencing or at risk of homelessness 60
CHCCOM403A Use targeted communication skills to build relationships 60
CHCCS400B Work within a relevant legal and ethical framework 40
CHCCS419B Provide support services to clients 50
CHCCS504A Provide services to clients with complex needs 75
CHCNET501B Work effectively with other services and networks 48
HLTHIR403C Work effectively with culturally diverse clients and co-workers 30
HLTOHS300B Contribute to OHS processes 20
 
Group 2 ELECTIVE UNITS
Subgroups 4, 5 must be completed
Only 5 module/units must be completed
Subgroup 1 GROUP A ELECTIVES (CULTURALLY AWARE AND RESPECTFUL PRACTICE)
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people 20
 
Subgroup 2 GROUP B ELECTIVES (RECOMMENDED FOR BOARD MEMBERS)
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
BSBADM502B Manage meetings 25
BSBGOV401A Implement Board member responsibilities 60
BSBRSK401A Identify risk and apply risk management processes 40
RTD4912A Contribute to association governance 50
SRXGOV001B Participate as a member of an effective Board of an organisation 25
 
Subgroup 3 OTHER RELEVANT ELECTIVES
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
BSBATSIC403B Maintain and protect culture 35
BSBATSIC510B Conduct a community meeting 35
BSBINM201A Process and maintain workplace information 30
CHCAD401D Advocate for clients 40
CHCAD504A Provide advocacy and representation services 70
CHCAD505A Represent clients in court 60
CHCAD506A Represent the organisation in a court or tribunal 80
CHCAD603A Provide systems advocacy services 70
CHCADMIN403D Undertake administrative work 30
CHCADMIN508B Manage limited budgets and financial accountabilities 40
CHCAOD402B Work effectively in the alcohol and other drugs sector 50
CHCAOD408A Assess needs of clients with alcohol and/or other drugs issues 100
CHCAOD510A Work effectively with clients with complex alcohol and/or other drugs issues 80
CHCCD412B Work within a community development framework 80
CHCCD514A Implement community development strategies 75
CHCCH317A Respond to property maintenance enquiries 50
CHCCH411A Manage housing application processes 30
CHCCH412C Manage housing allocations 30
CHCCH413A Manage tenancy rent, charges and rental arrears 85
CHCCH414C Manage rental assistance process 35
CHCCH416C Manage vacant properties 60
CHCCH419B Manage property maintenance implementation 60
CHCCH422B Manage a formal service level support agreement 30
CHCCH423B Provide advice to tenants and clients 50
CHCCH424B Manage leasehold properties 30
CHCCH426B Support client participation in the organisation 35
CHCCH428A Work effectively within the Australian housing system 50
CHCCH522A Undertake outreach work 60
CHCCHILD401A Identify and respond to children and young people at risk 22
CHCCHILD404A Support the rights and safety of children and young people 36
CHCCM401D Undertake case management 40
CHCCM402D Establish and monitor a case plan 60
CHCCM404A Undertake case management for clients with complex needs 75
CHCCS410A Facilitate client participation in the organisation and its management 40
CHCCS411B Work effectively in the community sector 50
CHCCS416A Assess and provide services for clients with complex needs 50
CHCCS421A Undertake community sector work within own community 50
CHCCS422A Respond holistically to client issues and refer appropriately 75
CHCCS427A Facilitate adult learning and development 20
CHCCS500A Conduct complex assessment and referral 75
CHCCS503A Develop, implement and review services and programs to meet client needs 60
CHCCS505A Provide supervision support to community sector workers 70
CHCCW301C Operate under a case work framework 30
CHCDFV301A Recognise and respond appropriately to domestic and family violence 40
CHCDFV402C Manage own professional development in responding to domestic and family violence 48
CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence 50
CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities 40
CHCDFV407C Provide domestic and family violence support in non-English speaking background communities 40
CHCDFV509C Work with users of violence to effect change 40
CHCFLE301A Work with clients needing financial literacy education 40
CHCFLE302A Educate clients in fundamental financial literacy skills 60
CHCFLE303A Educate clients to understand debt and consumer credit 50
CHCGROUP403D Plan and conduct group activities 50
CHCINF407D Meet information needs of the community 50
CHCINF505C Meet statutory and organisation information requirements 75
CHCLEG411A Use relevant legislation in response to client needs 36
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively 40
CHCMED418C Identify the need for alternative dispute resolution 40
CHCMED419C Facilitate alternative dispute resolution processes 30
CHCMH401A Work effectively in mental health settings 50
CHCMH402A Apply understanding of mental health issues and recovery processes 60
CHCNET402A Establish and maintain effective networks 40
CHCORG405D Maintain an effective work environment 48
CHCORG406B Supervise work 60
CHCPOL402B Contribute to policy development 30
CHCPOL403B Undertake research activities 40
CHCPROT429A Work collaboratively to maintain a child safe environment 45
CHCQM501B Facilitate an accreditation process 48
CHCSW401A Work effectively with forced migrants 50
CHCSW402A Undertake bicultural work with forced migrants in Australia 60
CPPDSM3014A Undertake property inspection 30
CPPDSM4010A Lease property 50
CPPDSM4028A Identify and analyse risks and opportunities in the property industry 20
CPPDSM4074A Select and appoint contractors in the property industry 10
HLTCSD306C Respond effectively to difficult or challenging behaviour 20
HLTFA301C Apply first aid 15
HLTPOP405C Use media to disseminate information 60
HLTRAH302B Undertake home visits 25
PSPETHC301B Uphold the values and principles of public service 30
PSPGOV422A Apply government processes 30
PSPLEGN301B Comply with legislation in the public sector 25
TAEDEL301A Provide work skill instruction 40
TAEDEL401A Plan, organise and deliver group-based learning 50
TAEDEL402A Plan, organise and facilitate learning in the workplace 35
 
Subgroup 4 OTHER RELEVANT ELECTIVES
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
CHCMH301B Work effectively in mental health 40
CHCMH411A Work with people with mental health issues 40
 
Subgroup 5 UNITS AT CERT IV OR HIGHER FROM OTHER TPS/ACCREDITED COURSES
No more than 3 module/units may be completed
Modules/Units Name Hrs National Module(s)
BSBSUS201A Participate in environmentally sustainable work practices 20
 

Requirements to receive the qualification

To achieve qualification CHC40908 Certificate IV in Social Housing (TAFE NSW
course 18706), learners are required to complete 15 units of competency,
comprising:
 
- 10 compulsory units from group 1
- 5 elective units from group 2
 

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TAFE NSW HIGHER EDUCATION