International Course Info

Course code:


Course fee:



0.5 Year


Take the first step to launching your career in tourism.

You will learn the fundamentals of the tourism industry as well as key business skills to get you started.

This qualification will teach you a range of tourism services, sales or operational skills. You will learn to use discretion and judgement and will develop a sound knowledge of industry operations. You will also learn to work with some independence and under limited supervision, providing operational advice and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • Possible job titles include: attraction or theme park attendant
  • booking agent
  • cellar door salesperson and guide in a winery
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • museum attendant
  • operations consultant for a tour operator
  • reservation sales agent for a tour operator
  • sales consultant
  • senior ride operator in an attraction or theme park
  • visitor information officer


When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


From mountains to oceans, from cities to country towns, international students can choose from over 50 campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network, socialise and just chill out.

Learn more about TAFE NSW study locations


LocationsStarting DatesCourse Fees
Northern Beaches Feb , Jul A$7,040
Ultimo Feb , Apr , Jul , Oct A$7,040


LocationsStarting DatesCourse Fees
Ultimo Feb , Apr , Jul , Oct A$7,040


Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.


Learn more about Scholarships


To receive this course students must complete all core units and, if available, a range of additional units.

Note: Additional units contain compulsory and elective units which may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.

  • Packaging Rules 15 units must be completed
  • 4 core units and 11 elective units
  • The selection of the electives must be guided by the job outcome sought local industry requirements and the complexity of skills appropriate to the AQF level of this qualification
  • Core Units
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
  • SITTTSL001 Operate online information systems
  • SITTTSL002 Access and interpret product information
  • SITTTSL009 Process travel-related documentation
  • SITXCCS002 Provide visitor information
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL010 Use a computerised reservations or operations system
  • CPPSEC2012A Monitor and control individual and crowd behaviour
  • SITHACS001 Clean premises and equipment
  • SITTGDE001 Interpret aspects of local Australian Indigenous culture
  • SITTGDE004 Lead tour groups
  • SITTGDE005 Prepare and present tour commentaries or activities
  • SITTGDE006 Develop and maintain the general and regional knowledge required by guides
  • SITTGDE007 Research and share information on Australian Indigenous cultures
  • SITTGDE008 Prepare specialised interpretive content on flora, fauna and landscape
  • SITTGDE009 Prepare specialised interpretive content on marine environments
  • SITTGDE010 Prepare specialised interpretive content on cultural and heritage environments
  • SITTTOP001 Load touring equipment and supplies
  • SITTTOP002 Provide outdoor catering
  • TLIB2003 Carry out vehicle servicing and maintenance
  • TLIC1051 Operate commercial vehicle
  • TLIC2025 Operate four wheel drive vehicle
  • TLIC3042 Operate coach/bus
  • SITTVAF001 Load and unload a ride
  • SITTVAF002 Operate a ride location
  • SITTVAF003 Operate a games location
  • SITTVAF005 Fill LPG gas cylinders
  • SITXCCS001 Provide customer information and assistance
  • SITXCCS004 Provide lost and found services
  • SITXCOM003 Provide a briefing or scripted commentary
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SISOSCB301A SCUBA dive in open water to a maximum depth of 18 metres
  • SISOSCB306A Perform diver rescues
  • SISOSCB308A Guide a SCUBA dive
  • SISOSCB419A Instruct SCUBA diving skills
  • SITTGDE005 Prepare and present tour commentaries or activities
  • SITTGDE009 Prepare specialised interpretive content on marine environments
  • SIRXSLS001 Sell to the retail customer
  • SIRXPDK001 Advise on products and services
  • SITXCRI001 Respond to a customer in crisis
  • BSBWOR203 Work effectively with others
  • SITXCOM001 Source and present information
  • SITXCOM004 Address protocol requirements
  • BSBITU202 Create and use spreadsheets
  • BSBITU301 Create and use databases
  • BSBITU306 Design and produce business documents
  • SITXEBS001 Use social media in a business
  • BSBSUS201 Participate in environmentally sustainable work practices
  • SITEEVT002 Process and monitor event registrations
  • SITEEVT003 Coordinate on-site event registrations
  • SITEEVT004 Provide event staging support
  • BSBFIA301 Maintain financial records
  • SITXFIN001 Process financial transactions
  • HLTAID003 Provide first aid
  • HLTAID005 Provide first aid in remote situations
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHFAB007 Serve food and beverage
  • SITHFAB009 Conduct a product tasting for alcoholic beverages
  • SITHIND001 Use hygienic practices for hospitality service
  • SITXFSA001 Use hygienic practices for food safety
  • SITHGAM001 Provide responsible gambling services
  • SITHGAM002 Attend gaming machines
  • AITHGAM015 Attend casino gaming machines
  • SITXHRM001 Coach others in job skills
  • SITXINV001 Receive and store stock
  • SITXINV002 Maintain the quality of perishable items
  • SITXINV003 Purchase goods
  • SITXLAN001 Conduct basic oral communication in a language other than English
  • SITXLAN002 Conduct routine oral communication in a language other than English


From certificates to diplomas, degrees to study packages, you can take your study further with us.


When you finish this course you may be eligible to do Diploma of Travel and Tourism R11791


Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.