International Course Info

Course code:


Course fee:



1 Year


The Diploma of Community Services builds on your core competency, develops your specialised skills and equips you for a rewarding career in the community services sector.

Learn to develop and implement service programs and trauma-informed care, analyse the impact of sociological factors on clients, and facilitate workplace debriefing and support processes. Depending on the elective subjects you choose, you may also learn to coordinate complex case requirements, assess co-existing needs, and identify and respond to children and young people at risk.

This course provides you with job-ready skills and advanced knowledge to work effectively as a caseworker or manager, welfare worker, team leader or domestic violence officer in the community.


Learn more about Scholarships


Through theory and practical course work, you will learn to:

  • Develop, facilitate and review all aspects of case management
  • Provide case management supervision
  • Develop workplace communication strategies
  • Undertake case management in a child protection framework
  • Develop social housing enterprise opportunities
  • Provide systems advocacy services
  • Assess the needs of clients with alcohol and other drug issues


TAFE NSW is known for delivering training with a focus on developing your practical abilities. Build your skills and develop your specialisation to:

  • Plan service delivery and implementation
  • Build caring and supportive relationships with clients
  • Work within a case management framework
  • Contribute to policies and procedures
  • Engage in interventions
  • Work with children and young people
  • Identify and prioritise client goals
  • Refer on to other services


Stand out in a global job market by developing a range of key soft skills that give you the confidence to work in a range of community service settings:

  • Ability to work independently and in a team
  • Ability to work with people from diverse backgrounds and experiences
  • Resilience
  • Patience and empathy
  • Effective communication and interpersonal
  • Organisational and time management skills
  • Leadership and mentoring


Investment in the global care economy is forecast to double, which could lead to a total of 475 million jobs by 2030 in areas such as:

  • Mental health
  • Education
  • Rehabilitation
  • Disaster relief
  • Medical support
  • Ageing support

Key soft skills for workers in this sector include interpersonal skills, communication, leadership and adaptability.


When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledgeand skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

Academic Requirements:English Language Requirements:Location Requirements:
  • This course is offered as a package of the Certificate IV in Community Services and Diploma of Community Services at TAFE NSW Ultimo.
  • At TAFE NSW Nirimba & Wollongong students can apply for direct entry into this course.

TAFE NSW makes every effort to ensure your Language, Literacy and Numeracy (LLN) needs are met. The level of support you need may be assessed via a review of your LLN skills with written tasks and a one-on-one interview. If you need to strengthen your LLN skills, an individual training plan will be created with you.

Work placement provides you with exposure to situations and circumstances that cannot be experienced in a learning or simulated environment.

This course includes 240 hours of work placement to ensure students can practise their skills and embed their knowledge in a variety of community services settings.

These include:

  • Counselling rooms
  • Drop-in centres that hold day programs and living skills programs
  • Refuges and residential services for children and young people
  • Family meeting and family group conference centres
  • Respite care centres

Work placement is a learning opportunity, which means you cannot be paid for your time there. TAFE NSW will secure a work placement for you and assist with coordinating the workplace learning and other workplace activities you will undertake. This is in line with TAFE NSW policy.

Work placements generally only begin after you have had a reasonable amount of contact with your teacher and they are satisfied that you are ready to benefit from workplace learning and perform workplace duties.

To be prepared for this course, it is recommended that you:

  • Enjoy working independently and with others
  • Have patience
  • Have good communication skills
  • Can easily build relationships with people
  • Have good organisation and time management skills
  • Have a desire to increase your leadership and mentoring skills

If you need help preparing for study, contact us about your options.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


From mountains to oceans, from cities to country towns, international students can choose from a range of courses offered at multiple campus locations across the state. Experience our vibrant spaces such as libraries, cafes and gyms as well as places you can network and socialise.

Learn more about TAFE NSW study locations

LocationsStarting DatesCourse Fees
Nirimba Feb , Jul A$13,350
Ultimo Feb , Jul A$13,350
Wollongong Feb A$13,350
LocationsStarting DatesCourse Fees
Ultimo Feb , Jul A$13,350
Wollongong Feb A$13,350


Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - $1,000 per course.


TAFE NSW offers you a range of on campus study environments you will have access to industry specific computer rooms, study and presentation areas as well as general student facilities to enhance your learning and student experience.

Student facilities, amenities and support services include:

  • TAFE NSW Disability Support Service
  • TAFE NSW Language, Literacy and Numeracy (LLN) support
  • TAFE NSW Careers, Counselling and Pathways Service
  • Studiosity - online access to a tutor


To receive this course students must complete all core units and a range of Additional units. 

Note: Additional units may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit at that location. TAFE NSW does not guarantee that speciality units listed will be offered at each location and semester. You will receive your timetable from the teaching section on commencement and speciality units offered will be provided at that time.

  • Packaging Rules:
  • Total number of units = 16
  • 8 core units
  • 8 elective units, consisting of at least 6 units from the electives listed below
  • up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome
  • Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.
  • Packaging for each specialisation:
  • at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
  • at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
  • all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)
  • All electives chosen must contribute to a valid, industry-supported vocational outcome.
  • Core Units:
  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety
  • CHCCCS004 Assess co-existing needs
  • CHCCSM004 Coordinate complex case requirements
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCCSM006 Provide case management supervision
  • CHCCSM007 Undertake case management in a child protection framework
  • CHCADV004 Represent organization in court or tribunal
  • CHCSOH002 Manage and maintain tenancy agreements and services
  • CHCSOH008 Manage head lease
  • CHCSOH009 Develop quality systems in line with registration standards
  • CHCSOH011 Develop social housing enterprise opportunities
  • CHCSOH012 Acquire properties by purchase or transfer
  • CPPDSM5005A Contribute to a detailed property feasibility study
  • CPPDSM5013A Develop a tenancy mix strategy
  • CPPDSM5022A Implement asset management plan
  • CPPDSM5026A Manage a consultant property project team
  • CPPDSM5034A Monitor performance of property or facility portfolio
  • CPPDSM6007A Develop lifecycle asset management plan
  • CHCCCS004 Assess co-existing needs
  • CHCCSL001 Establish and confirm the counselling relationship
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCCDE011 Implement community development strategies
  • CHCDEV001 Confirm client developmental status
  • CHCMHS013 Implement trauma informed care
  • CHCPRT001 Identify and respond to children and young people at risk
  • CHCPRT003 Work collaboratively to maintain an environment safe for children and young people
  • CHCADV002 Provide advocacy and representation services
  • CHCADV003 Represent clients in court
  • CHCADV005 Provide systems advocacy services
  • CHCAGE001 Facilitate the empowerment of older people
  • CHCAOD004 Assess needs of client with alcohol and other drugs issue
  • CHCAOD005 Provide alcohol and other drug withdrawal services
  • CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management
  • CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
  • CHCAOD009 Develop and review individual alcohol and other drugs treatment plans
  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS009 Facilitate responsible behavior
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS024 Support individuals with autism spectrum disorder
  • CHCCDE007 Develop and provide community projects
  • CHCCDE008 Support community action
  • CHCCDE009 Develop and support community leadership
  • CHCCDE010 Develop and lead community engagement strategies to enhance participation
  • CHCCDE012 Work within organization and government structures to enable community development outcomes
  • CHCCDE015 Develop and implement a community renewal plan
  • CHCCOMO004 Present information to stakeholder groups
  • CHCCSL002 Apply specialist interpersonal and counselling interview skills
  • CHCCSL003 Facilitate the counselling relationship and process
  • CHCCSL007 Support counselling clients in decision making processes
  • CHCDEV003 Analyse client information for service planning and delivery
  • CHCDFV006 Counsel clients affected by domestic and family violence
  • CHCDFV007 Work with users of violence to effect change
  • CHCDIS005 Develop and provide person centered service responses
  • CHCDIS006 Develop and promote positive person centered behavior supports
  • CHCDIS008 Facilitate community participation and social inclusion
  • CHCDIS010 Provide person centered services to people with disability with complex needs
  • CHCDIV002 Promote Aboroginal and/or Torres Strait Islander cultural safety
  • CHCEDU002 Plan health promotion and community intervention
  • CHCEDU003 Provide sexual and reproductive health information to clients
  • CHCEDU004 Develop implement and review sexual and reproductive health education programs
  • CHCCEDU009 Provide parenting health and well being education
  • CHCFAM001 Operate in a family law environment
  • CHCFAM003 Support people to improve relationships
  • CHCFAM004 Facilitate changeovers
  • CHCFAM005 Facilitate and monitor contact
  • CHCFAM006 Assist families to self manage contact
  • CHCGRP002 Plan and conduct group activities
  • CHCINM001 Meet statutory and organisation information requirements
  • CHCLLN001 Respond to client language literacy and numeracy needs
  • CHCMGT001 Develop implement and review quality framework
  • CHCMGT002 Manage partnership agreements with service providers
  • CHCMGT003 Lead the work team
  • CHCMGT004 Secure and manage funding
  • CHCMGT006 Coordinate client directed services
  • CHCMHS001 Work with people with mental health issues
  • CHCMHS002 Establish a self directed recovery relationship
  • CHCMHS003 Provide recovery oriented mental health services
  • CHCMHS004 Work collaboratively with the care network and other services
  • CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
  • CHCMHS006 Facilitate the recovery process with the person family and carers
  • CHCMHS008 Promote and facilitate self advocacy
  • CHCMHS011 Assess and promote social emotional and physical wellbeing
  • CHCPOL002 Develop and implement policy
  • CHCPOL003 Research and apply evidence to practice
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • CHCPRP003 Reflect on and improve own professional practice
  • CHCPRP004 Promote and represent the service
  • CHCPRP005 Engage with health professionals and the health system
  • CHCPRT002 Support the rights and safety of children and young people
  • CHCPRT008 Provide supervision in a secure system
  • CHCSET001 Work with forced immigrants
  • CHCSET002 Undertake bicultural work with forced immigrants in Australia
  • CHCSOH001 Work with people experiencing or at risk of homelessness
  • CHCYTH001 Engage respectfully with young people
  • CHCYTH004 Respond to critical situations
  • CHCYTH005 Develop and implement procedures to enable young people to address their needs
  • CHCYTH010 Provide services for young people appropriate to their needs and circumstances
  • CHCYTH012 Manage service response to young people in crisis
  • HLTAID006 Provide advanced first aid
  • BSBATSIW515 Secure funding
  • BSBFIM501 Manage budgets and financial plans
  • BSBHRM506 Manage recruitment selection and induction processes
  • BSBHRM513 Manage workforce planning
  • BSBINN601 Lead and manage organizational change
  • BSBMGT404 Lead and facilitate off-site staff
  • BSBMGT502 Manage people performance
  • BSBMGT516 Facilitate continuous improvement
  • BSBMGT605 Provide leadership across the organisation
  • BSBPMG511 Manage project scope
  • BSBPMG512 Manage project time
  • BSBPMG513 Manage project quality
  • BSBPMG514 Manage project cost
  • BSBPMG515 Manage project human resources
  • BSBPMG516 Manage project information and communication
  • BSBPMG519 Manage project stakeholder engagement
  • BSBPMG522 Undertake project work
  • BSBPUB504 Develop and implement crisis management plans
  • BSBRSK501 Manage risk
  • BSBWOR403 Manage stress in the workplace
  • BSBWOR502 Lead and manage team effectiveness
  • CPPSEC3013A Control person using empty hand techniques
  • PSPGOV506A Support workplace coaching and mentoring
  • TAEDEL502A Provide advanced facilitation practice


From certificates to diplomas, degrees to study packages, you can take your study further with us.


Whatever your career ambitions, we will help you get there with a range of courses to develop your skills, build your knowledge and prepare you for work.

TAFE NSW is here to create exceptional learner experiences and provide quality, personalised services to make sure you achieve your goals.

Explore your study options across a range of disciplines and talk to your TAFE NSW Education Agent or contact us.


Plan your study around your life with a TAFE NSW study package. Our study packages allow for multiple courses to be packaged together that can lead you to a TAFE NSW or an Australian University Bachelor Degree with credits. This gives you a one stop shop by completing your applications for the whole package through TAFE NSW allowing you to apply for one student Visa for the full duration of the package.

TAFE NSW allows for two or more courses to be packaged together, either to meet the prerequisite requirements for a course or to plan your studies around your career goals. You can submit a single TAFE NSW application form and will be able to apply for one Student Visa for the full duration of the package.

TAFE NSW allows for two or more courses to be packaged together leading to a University Bachelor Degree with guaranteed credit at Australian universities. You will be required to complete a TAFE NSW application form & University application form and will be able to apply for one Student Visa for the full duration of the package.