Offering Info

Certificate III in Aviation (Ground Operations and Service)

  • National Course Code: AVI30416
  • TAFE NSW code: AVI30416-01V01-20WLB-009

Location – Wollongbar

Study Type

Part Time Day

Course Start Date

Enquire Now

Study Commitment

21.6 Hours per week


27 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

The nationally recognised Certificate III in Aviation (Ground Operations and Service) equips you with the technical skills to work as airline ground crew or an aircraft baggage handler. Play an important role in ensuring airport safety and security and work as part of a team in this fast-paced industry.


Through theory and practical course work, you will learn to:

  • Handle situations involving disruptive passengers
  • Manage complex check-in desk procedures
  • Advanced driving on a simulated airport aircraft movement area
  • Operate airline communications systems
  • Apply emergency and evacuation procedures and safety instructions


Develop the skills that will help you get ahead in this career, including:

  • Advanced communication and interpersonal skills
  • A passion for working in customer facing roles
  • Flexibility - able to work in shifts, in varying environments and with a range workplace procedures


Complete this course and gain:

  • A nationally recognised Certificate III qualification
  • A strong foundation to continue your studies and build on your career

Career opportunities:

  • Aircraft baggage handler
  • Airline ground crew
  • Customer service operations
  • Flight dispatch operations
  • Ground operations


This course is offered as a dual qualification with the Certificate III in Aviation (Cabin Crew) to enhance your employability and range of skills.

Take your career further:

  • Certificate IV in Aviation (Supervision)


The rapid and ongoing expansion in global passenger travel means you are joining a growing industry with this course. The International Air Transport Association (IATA) states that over the next 20 years, passenger numbers are anticipated to double from the levels we see today.

This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.


TAFE NSW offers the Certificate III in Aviation (Ground Operations and Service) as either a traineeship or non-traineeship, so you can construct the career you want.


There are no entry requirements for non-trainees. You can enquire about this course now.


To be eligible for this course you must:

  • Be employed in the aviation industry as this course is delivered in the workplace
  • Have a signed traineeship contract

Thinking about a traineeship? Enquire today.


To be prepared for this course, it is recommended that you:

  • Are experienced and comfortable with using computers and other technology to complete assessments

If you need help preparing for study, contact us about your options.


There are no information sessions currently scheduled for this course.


This is a part time day course. You will need to attend approximately 12.7 hours of class over 2 days a week for 27 weeks. As well as the in-class component, you will need to complete approximately 8.9 hours of other study per week.

You may also be required to complete approximately 4.2 hours of additional study each week outside of class hours, including self-directed learning and research.


This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles.
Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters.


There is a new version of this course coming soon. If it is available before you complete your studies, you will be notified of your options and may be transferred to the new course.


We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly
  • Smarthinking - after hours online study support service
  • Easy computing online short courses
  • Access to local TAFE libraries
  • Accessibility and Disability Support Services
  • Access to Read&Write learning support software at TAFE and at home

To keep you safe while studying, some of our face to face classes may be replaced with online or connected learning. We have also modified our face to face classes to meet physical distancing requirements and increased cleaning on campus. As restrictions ease, the way you attend your class may change again. If work placement and the demonstration of practical skills are requirements of your course, due to the impacts of COVID 19 there may be a delay or modification in being able to undertake these aspects of your course in the planned timeframe. Be assured, we'll keep you informed every step of the way.

This course is currently scheduled on Wednesday and Thursday from 9.00am to 3.30pm. This timetable may change and will be confirmed by your teacher.


This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?


Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding


Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolments for this course have now closed.

Enquire now and we will contact you when enrolments open. Visit our Online Courses to view our range of study options that you can start anytime.

Core Units
Number Title
AVIF0001 Apply aircraft safety procedures
AVIF0012 Apply aviation work health and safety procedures
TLIJ3002 Apply quality systems
AVIJ2001 Contribute to the achievement of on-time performance standards
AVIF2010 Implement regulations and policies during aviation safety and service operations
AVIZ2050 Maintain security awareness and vigilance in an aviation workplace
TLIE3004 Prepare workplace documents
TLIO3007 Undertake emergency response action to a security threat
AVIG2002 Work effectively in the aviation industry
Elective Units
Number Title
AVIO2015 Apply and monitor aviation workplace security procedures
AVII2007 Check in aircraft passengers
AVIL3002 Complete aircraft dispatch duties
AVID0002 Conduct baggage handling operations
TLIG3002 Lead a work team or group
AVIO0002 Manage disruptive behaviour and unlawful interference with aviation
AVIF0014 Manage human factors in aviation operations
AVIE0001 Operate aeronautical radio
AVIW2010 Operate baggage tug
AVII2008 Provide assistance to transit and arriving passengers
AVII0002 Provide quality customer service
TLIK2010 Use infotechnology devices in the workplace

Note: Not all elective units listed may be available to study, please enquire for more information.

Baggage Operations
Customer Service Operations
Flight Dispatch Operations
Ground Operations
Ramp Operations.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Course Location

Sneaths Road, Wollongbar
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.


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