Offering Info

Certificate II in Business

  • National Course Code: BSB20115
  • TAFE NSW code: BSB20115-01V03-19CON-028

Location – Condobolin College

Study Type


Course Start Date


Hours Per Week



1 Year

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification
This course is designed to help learners to develop basic skills in an office environment. It is an ideal course for job seekers, school leavers and career changers to assist them in gaining a qualification to apply for positions in the fields of reception and office administration.

Once learners have successfully completed this course they will be entitled to a Nationally recognised qualification in BSB20115 - Certificate II in Business. Units of competence in this qualification will give learners the skills for:

- Planning, organising and completing daily work activities as per business requirements
- Identifying and establishing customer needs through superior customer and client service techniques
- Increasing efficiency of day to day operations by using the appropriate software and business technology
- Minimising risks with effective application of Workplace Health and Safety
- Effectively communicating electronically and contributing to workplace innovation.

They will then be able to articulate to BSB30415 - Certificate III in Business Administration or BSB31115 - Certificate III in Business Administration (Medical).

For successful completion of this course you will need:
- folder
- notepad
- pen

TAFE West conditions of entry to this course are the ability to work independently.
Part time course. Expectations are students will complete study outside of classroom hours and adhere to the training plan which sets out start and completion dates of course and units.

Depending on your previous qualifications and experience your fee may decrease from the maximum shown.
Payment by instalment may also be available. Your fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process.

Please contact the TAFE West Region Hotline 131601
Core Units
Number Title
BSBWHS201 Contribute to health and safety of self and others
Elective Units
Number Title
BSBCMM201 Communicate in the workplace
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBITU111 Operate a personal digital device
BSBITU112 Develop keyboard skills
BSBITU211 Produce digital text documents
BSBITU212 Create and use spreadsheets
BSBITU213 Use digital technologies to communicate remotely
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

Note: Not all elective units listed may be available to study, please enquire for more information.

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Enrol Now

Course Location

Condobolin College
Cnr Turner & High Streets, Condobolin
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.


Enrol Now
Unsave Course

Download Course Brochure

Enter your details to make an enquiry and receive the course brochure