null

Offering Info

Certificate III in Customer Engagement

  • National Course Code: BSB30215
  • TAFE NSW code: BSB30215-01V03-19COF-025

Location – Coffs Harbour

Study Type

Blended

Course Start Date

Anytime

Hours Per Week

5

Duration

36 Weeks

  • Nationally Recognised Training
  • Traineeship Allowed
  • This training is subsidised by the NSW Government

Course Details

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

When you study with TAFE NSW, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

There are no formal entry requirements for this course.

It is assumed that you have literacy and numeracy skills at Certificate II level for success in this course. Contact your TAFE NSW campus if you have any questions about your suitability.

It's all happening at TAFE NSW InfoFest. Register for an information session to broaden your skills set to get ahead. Can't find an Information Session for you? Enquire Online or call 131601.

Please make an online enquiry or contact us on 131 601 for more information about the course.

A message for young people under 17 years of age-If you are under 17 years and wish to enrol you will need to have completed Year 10 or have special permission from school and TAFE to do so.

We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services

As a TAFE NSW student in this course, you will have access to:

  • LinkedIn Learning (formerly Lynda.com)
  • Studiosity - online access to a real life tutor
  • Easy computing online short courses
  • Access to local TAFE libraries

Flexible Delivery - Attend webinars or view recorded webinars. 1:1 support via web conference. Participants can expect to spend 20 hours per week on self-paced activities.

SMART AND SKILLED FEES

This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.

Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.

For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?

A range of criteria apply for course fees and to access government subsidised training.
Remember, TAFE NSW provides a range of easy and flexible payment options for students or a nominated third party. (If a nominated third party is covering the cost of your fees, a letter of authority or purchase order will be required).
Use the Calculate Your Fee button for your indicative course fee and to check if you qualify for government subsidised training, including an exemption or concession.
When your enrolment is complete, and you have paid the applicable fees, you will be entitled to attend class, participate in training, sit for examinations, receive educational awards, use amenities and services and receive an active TAFEcard (which provides access to library resources).
In addition to your course fee, there may be some additional charges to cover the costs of undertaking this training.
Costs associated with work experience and field trips such as food, transport and accommodation are at the students' own expense.


READ BEFORE YOU ENROL

Learn about TAFE NSW Fees

Learn about TAFE NSW Payment/Funding

RECOGNITION

Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.

Learn about Recognition at TAFE NSW Recognition

Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.
Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.
Enrol and pay online via our secure payment gateway to secure your place.
As you progress through the enrolment process you will be prompted to provide additional information.

Find out more about Applying and Enrolling

Core Units
Number Title
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers
Elective Units
Number Title
BSBCMM301 Process customer complaints
BSBCUE203 Conduct customer engagement
BSBCUE308 Conduct outbound customer engagement
BSBCUS402 Address customer needs
BSBMGT401 Show leadership in the workplace
BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
BSBSUS401 Implement and monitor environmentally sustainable work practices

Note: Not all elective units listed may be available to study, please enquire for more information.

Information Services Officer, Telemarketer, Customer Service Officer, Information Officer, Senior Customer Service Representative, Call Centre Operator, Client Contact Officer (Customer Service).

Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.

Enrol Now

Course Location

Coffs Harbour
Glenreagh Street, Coffs Harbour
Phone 131 601

Fees information

We understand that many students are confused by different fees for similar courses, and want to reassure you that studying with TAFE NSW won't damage your hip pocket.

Learn more about Fees information.

Payment options and assistance

Explore payment methods, pay by instalment, scholarships and VET Student Loans.

Learn more about Payment options and assistance.

 

Enrol Now
Unsave Course

Download Course Brochure

Enter your details to make an enquiry and receive the course brochure