Course Start Date
Hours Per Week
- Nationally Recognised Training
- Traineeship Allowed
- This training is subsidised by the NSW Government
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
A message for young people under 17 years of age-If you are under 17 years and wish to enrol you will need to have completed Year 10 or have special permission from school and TAFE to do so.
We offer student services and study support to ensure you can achieve your goals. Learn about TAFE NSW Student Services
As a TAFE NSW student in this course, you will have access to:
- LinkedIn Learning (formerly Lynda.com)
- Studiosity - online access to a real life tutor
- Easy computing online short courses
- Access to local TAFE libraries
Flexible Delivery - Attend webinars or view recorded webinars. 1:1 support via web conference. Participants can expect to spend 20 hours per week on self-paced activities.
SMART AND SKILLED FEES
This course is government-subsidised, meaning you pay a portion of the full course fee to TAFE NSW and the NSW Government will pay the balance. However, you must meet certain eligibility criteria for this to apply.
Depending on your previous qualifications and experience, your fee may be less than the maximum fee quoted. Your actual fee and eligibility for concession/exemption will be calculated and confirmed during the enrolment process. Payment plans are available through TAFE NSW for Smart and Skilled eligible qualifications.
For further information about eligibility and explanations of the different fee categories, visit Are You Eligible?
A range of criteria apply for course fees and to access government subsidised training.
Remember, TAFE NSW provides a range of easy and flexible payment options for students or a nominated third party. (If a nominated third party is covering the cost of your fees, a letter of authority or purchase order will be required).
Use the Calculate Your Fee button for your indicative course fee and to check if you qualify for government subsidised training, including an exemption or concession.
When your enrolment is complete, and you have paid the applicable fees, you will be entitled to attend class, participate in training, sit for examinations, receive educational awards, use amenities and services and receive an active TAFEcard (which provides access to library resources).
In addition to your course fee, there may be some additional charges to cover the costs of undertaking this training.
Costs associated with work experience and field trips such as food, transport and accommodation are at the students' own expense.
READ BEFORE YOU ENROL
Learn about TAFE NSW Fees
Learn about TAFE NSW Payment/Funding
Recognition is a process of acknowledging previously completed qualifications, skills, knowledge or experience relevant to your course. This may reduce the amount of learning required, reduce your course fees and allow you to achieve your qualification faster.
Learn about Recognition at TAFE NSW Recognition
Enrolling with us is easy, though the exact process does depend on your course and any prerequisites that go with it.
Be sure to read your chosen course information carefully to make sure it is the right qualification, location and study type for you.
Enrol and pay online via our secure payment gateway to secure your place.
As you progress through the enrolment process you will be prompted to provide additional information.
Find out more about Applying and Enrolling
|BSBCUE301||Use multiple information systems|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Deliver and monitor a service to customers|
|BSBCMM301||Process customer complaints|
|BSBCUE203||Conduct customer engagement|
|BSBCUE308||Conduct outbound customer engagement|
|BSBCUS402||Address customer needs|
|BSBMGT401||Show leadership in the workplace|
|BSBWHS302||Apply knowledge of WHS legislation in the workplace|
|BSBWOR203||Work effectively with others|
|BSBWOR301||Organise personal work priorities and development|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
Information Services Officer, Telemarketer, Customer Service Officer, Information Officer, Senior Customer Service Representative, Call Centre Operator, Client Contact Officer (Customer Service).
Whether you're a school leaver, an aspiring apprentice, looking to kickstart a career, or you're upskilling, reskilling, or re-training, there's a TAFE NSW course to give you the skills you need for the job you want.Enrol Now
Glenreagh Street, Coffs Harbour
Phone 131 601
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